I stayed for business and liked the hotel. The room was nice and overlooking the Amstel river. A bit old fashioned furniture and decoration, but that has its charm. Service is good and friendly. Better value for money for me than their five star-neighboor.

We stayed at NH Doelen for a long weekend. In general, we enjoyed our stay. It is a pretty hotel. The building is impressive with a nice view to the canal. The location is GREAT. The bed was nice and we had no problem with cleanliness in the sleeping area.

However, hotel staff did not clean up the bathroom thoroughly after the first day. I almost thought if we had stayed at an aparthotel where bathroom cleaning is optional.

Also as everybody else mentioned, it could be noisy in the morning. At first, I did not believe the reviews that I read before making the reservation but I finally experienced it myself.

I was awaken very early in the morning (about 3-4 am) almost every day during our stay due to a loud engine noise from a big truck stopping in front of the building. The other day, a garbage truck also woke me up. I am wondering whether this inconvenience was caused by Hotel Europe & Cafe de Jaren that used this small street as their access to get their food/stock delivery.

It is too bad that such a nice hotel has to loose its good reputation just because of the noise coming from this delivery truck. Well, anyway, the room rate is considerably low for any other hotel in the Rokin area.

Hotel has a great location, within walking distance to most places and the area also felt safe.
The room was just meeting ok, could have done with new carpets and a good clean. Most annoyingly was the early morning knock on the door for ' mini bar check'. Even with a do not disturb on the door. We stayed for 4 days and it happened every morning, could this not be checked by housekeeping when we had left the room for the day? or after our 4 days, they had our credit card details.
Good points about this hotel is its location, also it's worth asking for a room with a canal view . Bad Points- Cafe, disturbance and facilities

We stayed there with our two kids in June, 2007 last Summer. I really liked the location being near Muntplein. It is a good location from which to walk in different directions and explore. We walked to Rembrandtplein and also up Kalverstradt to Dam Square, etc. I did not like the Central Station area. I like to walk and walk but my kids' legs got tired so we couldn't walk and explore Amsterdam as much as I would've liked to.
We also liked the food area in Vroom and Dreesman (V&D) Dept. store and the Hema store which are only a few mins. walk from the Doelen on Kalverstradt.
The manager Monika (if I remember correctly) was very helpful and friendly. Yes, there was some dust under the bed, but overall the hotel was very nice. The hot water was too hot and the bathroom floor slippery when wet but no other problems. (The water was too hot also in the Ibis Amsterdam airport hotel). I think our room was room 510 ,looking northwest; we could see Dam Square and its blue flags from our balcony. I would stay at the Doelen again.