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“Suspicious of So Many Non Specific Excellent Reviews” 4 of 5 stars
Review of The Toren

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The Toren
4.0 of 5 Hotel   |   Keizersgracht 164, 1015 CZ Amsterdam, The Netherlands   |  
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Ranked #1 of 344 Hotels in Amsterdam
Columbus, Ohio
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Suspicious of So Many Non Specific Excellent Reviews”
4 of 5 stars Reviewed May 29, 2014

The large number of glowing reviews with virtually no complaints seemed a little fishy to me. My husband and I spent three nights in May and I agree that the Toren is in a perfect location. However it is not perfect. We arrived by taxi during a heavy rain. No staff appeared to take in our bags so I legged them up the steps myself. The staff was polite during check in but no more so than most other hotels. We were assigned room 422 in the annex building . I have included a photo of our view of a lot of other hotel room windows. Our bathroom was so small they couldn't even fit the light switch inside. I kept going in only to come back out and close the door to reach the switch so I could go back in . The annex is like being in exile. No friendly staff to greet you
In the morning. My husband has a injury that makes it very difficult to climb stairs. The staff was made aware of this. One day we returned to find the elevator out of order. We had just spoken to the front desk staff, but no one said "please have a drink in the bar while we fix the elevator". They just sent us down the street to climb the vey steep, narrow stairs. I still rated the hotel very good mainly based on the location, the quirky decor and the comfortable, quiet room. I still recommend the Toren, just be aware that it is not as perfect as so many reviews suggest.

Room Tip: If you enjoy interacting with the staff, don't choose the annex.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,498 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (338)
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Jersey, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 29, 2014 via mobile

A great find. The hotel is split between two buildings 300 yards apart. Quirky decor but it all works. The breakfast was discounted 50%, not sure if that is standard! but was one of the best European breakfasts I have ever had. High quality and well balanced. Staff are excellent and welcome feedback. Rooms were a good size with high spec bathrooms. We would definitely go back to the Toren, although I'm not sure the city warrants a further visit.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

The Toren is a luxurious and well appointed boutique hotel in one of the best locations in Amsterdam, close to many restaurants and attractions. The Ann Frank House, Van Gogh and Rembrandt Galleries, and City Center are within easy walking distance. We'll definitely be back to the Toren, its well worth the money.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rolling Hills Estates, California
1 review
5 of 5 stars Reviewed May 25, 2014

So happy we stayed at the Toren. We stayed 3 nights. Our room had a great canal view and was very spacious and comfortable. The location was perfect. All of the staff were helpful and friendly. Loved the bar, very charming.

Room Tip: We stayed in queen room with canal view.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Paul, MN
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 24, 2014

One of the most charming hotels I've ever stayed in. The level of service from the staff is unlike anything we've encountered in all our years of traveling. They're all so sweet & friendly and will do just about anything to make sure you're happy. Our room was gorgeous of very modern design, with a super comfy bed. We were greeted with champagne, chocolates and strawberries when we arrived. Breakfast each morning was plentiful and delicious. The gorgeous bar is a wonderful start or finish to your day/evening. Bartenders are super friendly and will run and get you takeout if you're hungry after a late evening out. Their cold Heineken on tap is the coldest around. Location is ideal. Jordaan is a lovely area, within walking distance to all the great sights. Anne Frank house is right around the corner. Takeout pizza across the canal @ Da Portare Via is excellent. Thank you Toren family and staff for a wonderful stay we won't forget.

Room Tip: Book early
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 24, 2014 via mobile

We stayed 3 nights at the Toren and thoroughly enjoyed the accommodation. The room was spacious and luxurious but lacked any shelving for clothing. This was quickly remedied when pointed out to the friendly staff. Lovely breakfast.
Will definitely stay again

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
White Rock
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 23, 2014

We chose The Toren based on Trip Advisors rating of this Hotel and it didn't disappoint. The location is great, convenient to The Anne Frank House, Shopping, and lots of restaurants. We had a room on the street side, facing the canal but did not find it noisy. The Hotel staff are very friendly,helpful, and responded to any questions or needs quickly.

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Toren

Address: Keizersgracht 164, 1015 CZ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Amsterdam
#1 Romantic Hotel in Amsterdam
#4 Business Hotel in Amsterdam
#10 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Toren 4*
Number of rooms: 36
Official Description (provided by the hotel):
Treat yourself to an unforgettable experience. Whoever wants to be treated to a unique and memorable stay in Amsterdam should stay at The Toren. The hotel's elegantly designed interior and warm welcome, combined with the beautiful surroundings of Amsterdam's central canal area create a special atmosphere and a safe haven for you to completely relax. The hotel has been designed with your pleasure in mind! Worldwide tourists and business travelers familiar with the hotel will discover it afresh. ... more   less 
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Also Known As:
The Toren - Hampshire Classic Hotel Amsterdam
Toren Hotel Amsterdam
Toren Amsterdam

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