We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good Hilton” 5 of 5 stars
Review of Hilton Amsterdam

Save Saved
You added Hilton Amsterdam to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, Amsterdam 1077 BG, The Netherlands   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Price
Save up to 20% off
Ranked #46 of 340 hotels in Amsterdam
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Very good Hilton”
5 of 5 stars Reviewed February 5, 2014

Stayed here for three nights in January 2014. As HH Diamond was upgraded to a junior suite at check in. The service was in all respects first class and above average. The quiet location suited us and it was only a short tram ride to the city. Would recommend without hesitation.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, February 6, 2014
Dear Mr./Ms. sandShakyaus,

Thank you for sharing the experiences of your recent stay at Hilton Amsterdam.

We were pleased to read that you have found the service “in all respects first class and above average”. Please rest assured your kind words have been shared with the entire team.

We hope that we may be able to welcome you back to our hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,139 people have reviewed this hotel

Traveler rating
    585
    369
    123
    42
    20
See reviews for
113
460
71
284
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (214)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 4, 2014

Arrived via Schipol and train to Amsterdam Zuid, 2.6Euros 7 minutes, wish the UK was that cheap :) Tram 5 to Appollan then 5 minute walk. Used 48 Hour I-Card fro tram and visit great Value.
Check in at 1130, room was ready, friendly staff and upgarde to Junior Suite with Canal view as HH Diamond and Anniversary. Room great size, love the hugh windown and view accross the city. Only down side was connecting door to room 603, you can hear everything, lucky first night guy was not too bad, and second night room was empty or I would have asked to move.
Bar was nice, try the Dutch Pea Soup. Breakfast was highlight, the staff are the best I have met and I work in this industry, chef with his pancake trolley, nothing is too much trouble. It is in beautiful area, had nice run early Sunday morning, you can walk everywhere as we did or plenty trams and buses near. Executive lounge was okay, shame they dont have coffee machine up there. Will be back.

Room Tip: Pay the extra or use HH upgrade for Canal View.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, February 5, 2014
Dear Mr./Mrs. gav0106,

We highly appreciate that you have shared your review and pictures of Hilton Amsterdam here on TripAdvisor.

It is a delight to read your kind words about our Team Members and the special highlight of Roberto’s Restaurant’s breakfast team. We are also pleased that the room was enjoyable for you.

The Dutch pea soup we serve is a classic Dutch soup that is traditionally served during the cold winter period and, in combination with the fireplace in our bar, is an ideal way to warm up after discovering our neighbourhood or local attractions by foot.

We hope to have the opportunity to welcome you back to our hotel in the near future.

Best regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zirakpur, India
Top Contributor
64 reviews 64 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 28, 2014

Beautiful Hotel in Beautiful Amsterdam. I love the landscape outside the hotel so much that even in chilly weather I just sat outside the hotel on the hotel bench and just relax in silent and peaceful atmosphere.
The canal behind the hotel is adding charm to the hotel and the chairs outside the back gate is adding more to relax.
My choice is always to stay at a decent and peaceful location and Hilton is the right choice for the same.
Reaching to city centre is very easy as Tram is available just a short walk.
Breakfast was amazing with many real juicy fruits options.
Room was good, bathroom small but OK. The big window was giving a good view of canal and adding additional charm to the room.
Loved Amsterdam, the people and stay at Hilton has made my trip much better.
Love you Hilton. Will come back some day.
Stayed Nov'12

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, January 30, 2014
Dear Mr./Ms. PunjabIndia,

Thank you very much for your extensive review of your stay at Hilton Amsterdam.

It is a delight to read that you enjoyed the silent and peaceful atmosphere and the charm that you have experienced is something we strive for.

We hope that your travel plans will bring you back to Amsterdam in the near future and again our Team Members will be ready to welcome you to a decent and peaceful location.

With kind regards,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suwon Korea
1 review
5 of 5 stars Reviewed January 27, 2014

- It was calm and comfortable and bed was very nice and good to deep sleep. Tram 16 was convenient for the other places including amsterdam central stateion. - The hotel was good for relaxing after business. Internet speed is a little slow.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, January 30, 2014
Dear Mr./Ms. Byung Seong B,

It is highly appreciated that you share your opinion of your stay with us and it is a delight to read that you have found our hotel to be calm and comfortable and that the bed provided you a deep sleep.

Regarding the Internet speed I would like to inform you that we are looking into possibilities to make sure that we can always offer a decent speed.

We hope that we are able to welcome you back to Hilton Amsterdam in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
4 of 5 stars Reviewed January 14, 2014

If you are looking for a typical big 5* Hotel then the Amsterdam Hilton fits the bill. To be honest I prefer the smaller, boutique type properties, however if you like big and being able to melt into the numbers of other guests unnoticed then this is the place.

The welcome was quick and efficient, however there was no explanation of the facilities available such as restaurant, gym, lounge etc. There was no attempt to try and sell an upgrade which I presumed would have been pre-requisite. There was no line of guests behind us when we checked in and the receptionist did have the opportunity to do more.

The room on first inspection was more than acceptable, being super clean, a nice size, nicely heated and great facilities and amenities. We did notice the interleading door to the next room and checked to see if it was locked, which it was and we were happy. On the first night at around 12:00 A:M we were awoken by the room next to us (through the interleading door), the returning guests were chatting and laughing(however not excessively) and we could hear every word and we could even here one of the guests sneezing. This noise carried on and we phoned reception to ask what could be done, reception said they would ask the guests to be quiet. An hour later we phoned reception and reported no improvement. Reception then offered to move us which they duly assisted with(1:15A:M). The new room was the same standard which was most acceptable and luckily had NO interleading door. In my opinion and with the inner understanding of how these operations run, the room allocation was badly managed. Why were we originally allocated a room which interleads to a room of guests who were part of a larger party? Surely that group of guests should have been allocated interleading rooms? Iam sure the hotel will say it is difficult and that sometimes they need to allocate in this way when it is busy, if this is so, then why in a 5* hotel where you pay a premium rate can't the soundproofing between interleading rooms be improved, this is possible and certainly leaves a sour taste when looking back.

On the up side, the night team were very understanding and actually over apologetic. I did request to speak to a senior manager in the morning which didn't happen or certainly there was no approach or attempt to speak face to face. In hospitality this kind of face to face contact is incredibly powerful and I would implore the hotel to try and make this happen for their future guests. Although no face to face approach happened there was a letter slid under the door, apologising and offering us complimentary breakfast as we were on a room only basis. This was a most acceptable gesture, it just would have been far better recieved face to face as previously mentioned!

Otherwise, great location, the concierge service was good and the team were accomodating and knowledgable, the lounge was good is slightly over priced and breakfast was ok although it lacks a 5* flair I have experienced in similar 5* hotels around the world.

Overall a big hotel which has all the bells and whistles, just maybe lacks a little attention to detail in certain areas that could easily be improved on transforming this into one of the best around.

Room Tip: Avoid interleading rooms unless you are actually travelling with friends/family!
See more room tips
  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, January 16, 2014
Dear Mr. Andy P,

Thank you very much for leaving this extensive review of our hotel here on TripAdvisor.

Your detailed description provides us with valuable feedback and is certainly helpful to improve our high level of service.

Regarding the doors between our interconnecting rooms, we would like to inform you that we are already looking into the options we have regarding soundproofing. We are pleased to read that the gesture from our Front Desk Team Members was appreciated.

Your entire review will be discussed within our Management Team to make sure that we are able to exceed your expectations during your next visit to Hilton Amsterdam.

We hope to have the opportunity to prove you that we are “one of the best around” and welcome you back to our hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 12, 2014

Stayed at the Hilton Amsterdam Apollolaan for 9 days over the December holidays. Hotel is located in the suburbs, perfect escape from the hustle and bustle of the city, but still within walking distance to the Concert Hall as well as the Museum and Fashion Districts, approximately 10-15 minutes and a quick walk to the public transport. Property was well-maintained; canal view room was clean and featured a panoramic view of the city from the 7th floor, friendly and professional Front Desk staff, exceptional service delivery from the restaurant staff during breakfast, prompt response to guest requests via telephone and the Concierge staff was helpful. However, Internet was chargeable in the room (complimentary in the Lobby with access code), daily Housekeeping services were inconsistent and luggage rack was not provided. Nonetheless, loved the turndown amenities i.e. Christmas goodies along with a thoughtful gift and personalized card from the Guest Services Manager on the night prior to my departure.

Room Tip: Canal or city view rooms
See more room tips
  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, January 14, 2014
Dear Tangochinita,

Thank you for choosing to stay with us in December and for taking the time to write this positive review of our hotel.

It was a pleasure to read that you found the location of Hilton Amsterdam to be the ‘perfect escape’ and that you were able to reach the nearby attractions easily. We are very glad that our Team Members on the Front Desk offered you friendly and professional service and that our Roberto’s Restaurant Team Members were excellent during breakfast.

Thank you for your comments regarding housekeeping, we have passed these on to the team. We are delighted that you enjoyed the personal touch from our Guest Services Manager.
We hope to welcome you back to Hilton Amsterdam in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Top Contributor
217 reviews 217 reviews
34 hotel reviews
Reviews in 76 cities Reviews in 76 cities
466 helpful votes 466 helpful votes
5 of 5 stars Reviewed January 11, 2014

I recently stayed at the Hilton Amsterdam on business.

The check-in was a little slow as there were 4 people in the queue and only one person on the desk. However, a second person eventually arrived and I was soon on my way.

My room was large and spacious, with a view of the suburbs ( rather than the canal ). There was a flat screen TV, mini-bar, tea/coffee making facilities ( with plenty of tea bags and UHT milk ), a work desk, armchair and table, iron and ironing board and a very comfortable bed. Also, the windows could be opened.

The bathroom was bright and with all the usual accessories. I discovered that I had forgot to bring my razor, but fortunately I was able to get to a complementary plastic one from reception.

We had dinner one night in Roberto’s, the Italian restaurant, which I have separately reviewed.

The hotel bar was also pleasant, with very attentive staff.

The hotel is situated a little way from the centre of Amsterdam. However, the taxi to Leidseplein took less than 10 minutes and cost less than 15 euros.

In summary, the Hilton Amsterdam is a very good hotel for business and I recommend it.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, January 13, 2014
Dear Fatbear 2000,

Thank you for taking the time to write two reviews, one of Hilton Amsterdam and one of Roberto’s Restaurant.

We are glad to hear that you found our amenities to your liking and the bed to be very comfortable. We are also pleased that our Team Members from the hotel bar were attentive and that we were able to help when you forgot your razor.

Indeed as you mention, the hotel is located a little way from the centre of Amsterdam in the ‘Oud-Zuid’ neighbourhood but you can easily reach the centre by taxi or tram.

We hope to welcome you back to Hilton Amsterdam in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hilton Amsterdam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Amsterdam

Also Known As:
Hilton Amsterdam Hotel
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International
Address: Apollolaan 138, Amsterdam 1077 BG, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#24 Family Hotel in Amsterdam
#29 Luxury Hotel in Amsterdam
#36 Business Hotel in Amsterdam
#36 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Amsterdam 5*
Official Description (provided by the hotel):
Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Travelocity, Expedia, Tingo, Hotels.com, EasyToBook, HotelsNL, Asiatravel.com Holdings, Priceline, Otel and Agoda so you can book your Hilton Amsterdam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Amsterdam, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.