If you are looking for a typical big 5* Hotel then the Amsterdam Hilton fits the bill. To be honest I prefer the smaller, boutique type properties, however if you like big and being able to melt into the numbers of other guests unnoticed then this is the place.
The welcome was quick and efficient, however there was no explanation of the facilities available such as restaurant, gym, lounge etc. There was no attempt to try and sell an upgrade which I presumed would have been pre-requisite. There was no line of guests behind us when we checked in and the receptionist did have the opportunity to do more.
The room on first inspection was more than acceptable, being super clean, a nice size, nicely heated and great facilities and amenities. We did notice the interleading door to the next room and checked to see if it was locked, which it was and we were happy. On the first night at around 12:00 A:M we were awoken by the room next to us (through the interleading door), the returning guests were chatting and laughing(however not excessively) and we could hear every word and we could even here one of the guests sneezing. This noise carried on and we phoned reception to ask what could be done, reception said they would ask the guests to be quiet. An hour later we phoned reception and reported no improvement. Reception then offered to move us which they duly assisted with(1:15A:M). The new room was the same standard which was most acceptable and luckily had NO interleading door. In my opinion and with the inner understanding of how these operations run, the room allocation was badly managed. Why were we originally allocated a room which interleads to a room of guests who were part of a larger party? Surely that group of guests should have been allocated interleading rooms? Iam sure the hotel will say it is difficult and that sometimes they need to allocate in this way when it is busy, if this is so, then why in a 5* hotel where you pay a premium rate can't the soundproofing between interleading rooms be improved, this is possible and certainly leaves a sour taste when looking back.
On the up side, the night team were very understanding and actually over apologetic. I did request to speak to a senior manager in the morning which didn't happen or certainly there was no approach or attempt to speak face to face. In hospitality this kind of face to face contact is incredibly powerful and I would implore the hotel to try and make this happen for their future guests. Although no face to face approach happened there was a letter slid under the door, apologising and offering us complimentary breakfast as we were on a room only basis. This was a most acceptable gesture, it just would have been far better recieved face to face as previously mentioned!
Otherwise, great location, the concierge service was good and the team were accomodating and knowledgable, the lounge was good is slightly over priced and breakfast was ok although it lacks a 5* flair I have experienced in similar 5* hotels around the world.
Overall a big hotel which has all the bells and whistles, just maybe lacks a little attention to detail in certain areas that could easily be improved on transforming this into one of the best around.
Avoid interleading rooms unless you are actually travelling with friends/family!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr. Andy P,
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Thank you very much for leaving this extensive review of our hotel here on TripAdvisor.
Your detailed description provides us with valuable feedback and is certainly helpful to improve our high level of service.
Regarding the doors between our interconnecting rooms, we would like to inform you that we are already looking into the options we have regarding soundproofing. We are pleased to read that the gesture from our Front Desk Team Members was appreciated.
Your entire review will be discussed within our Management Team to make sure that we are able to exceed your expectations during your next visit to Hilton Amsterdam.
We hope to have the opportunity to prove you that we are “one of the best around” and welcome you back to our hotel in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.