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“Very nice” 4 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, 1077 BG Amsterdam, The Netherlands   |  
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Ranked #46 of 343 hotels in Amsterdam
Roma
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
23 helpful votes 23 helpful votes
“Very nice”
4 of 5 stars Reviewed September 24, 2013

I was put up at the Hilton by the Bilderberg Palace just across the street, on which I had a booking they couldn't properly honour (room with no real bed, read my report about it). This, to say that I didn't pay for this Hilton, so I don't know how expensive or not my room could have been.
But on the whole the experience was actually very good: a nice room, decorated not to my taste, but very nice anyway, with a splendid view on a canal and a garden. Staff is very pleasant and welcoming, whereas breakfast is an interesting experience: highly efficient attractive ladies on high heels marching promptly across the breakfast room dispensing coffee, orange juice and taking orders. Quick service, good food, newspapers available, all very nice.

Room Tip: Rooms with a view on the canal are gorgeous.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 25, 2013
Dear RomaMurena,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are delighted to read that our services and facilities met your approval and you had a pleasant stay at the Hilton Amsterdam. We are happy to hear that you found our rooms comfortable and the Hilton Amsterdam was able to cater all your needs.

Thank you for your compliments regarding our team members, especially the breakfast team, we will definitely share all you positive comments with them.

Our breakfast is served every morning in our award winning Roberto’s Restaurant from 7.00 – 10.30 hrs on weekdays and 7.00 – 11.00 hrs on weekends. The buffet includes an extensive selection of hot and cold items with local, regional and international options.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 23, 2013

Stayed at the Hilton Amsterdam in a Junior Suite. Staff was friendly and helpful. Unfortunatelx the furniture was very outdated and a bit shabby. Room rates are definately too high for what you get. There are better choices in Amsterdam.

  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 24, 2013
Dear Raffi99,

Thank you for taking the time to write a review of the Hilton Amsterdam.

We would like to thank you for your kind words regarding our team members, the whole team takes great pride in service delivery and we will gladly share your compliments with them.

We regret to read that your stay with the Hilton Amsterdam did not meet your expectations. All our rooms and hallways were refurbished in 2008/2009 and we were sorry to hear that the interior design is not to your liking. We apologize for any inconvenience you may have experienced during your stay and we take your comments very seriously.

All our guest feedback is of true importance to us as it allows us to maintain and improve the level of service we offer to all our guests.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 23, 2013 via mobile

Stayed at the Hilton Amsterdam for business and pleasure and it was perfect for both! A real oasis away from the noise and bustle of the centre but easily reached by tram (No:16 - 5 mins walk, No: 5 - 10 mins walk) or bike (€16 per day), Museumplein is a 15 minute walk from the hotel.

The service received from all team members was second to none, truly 5* especially in Roberto's for breakfast and dinner but also from every other team member we encountered.

Highly recommended!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 24, 2013
Dear Suzianna,

Thank you for taking the time to write a review of the Hilton Amsterdam.

We are delighted to read that you enjoyed staying with us and that our services and facilities fully met your approval. Thank you for your compliments regarding our team members, especially the Roberto’s Restaurant team, as well, we will definitely share all you positive comments with them.

Our breakfast is served every morning in our award winning Roberto’s Restaurant from 7.00 – 10.30 hrs on weekdays and 7.00 – 11.00 hrs on weekends. The buffet includes an extensive selection of hot and cold items with local, regional and international options. Dinner is served every day from 18:00 - 22:30 hrs and offers you a classic but modern and inspirational Italian cuisine using the highest quality products as well as wines from Italy.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
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Gothenburg, Sweden
2 reviews
4 of 5 stars Reviewed September 21, 2013

We decided to take a small break to celebrate our 9th wedding anniversary. Hilton Amsterdam seemed to be the good choice..Turns out it was a EXCELLENT choice. Never been to the city before and I was a little hesitant to stay in a hotel that was not in the city centre. No worries though, the trams were located behind the hotel and was a direct line to the centre. The hotel also sell I AM AMSTERDAM cards which includes free trams rides and museums. Its a great location to walk around and enjoy some local fare..Great little resturants in the area. As we arrived, it was rainy and a bit chilly. The front doorman greeted me with a smile and took my luggage and escort us to the front desk. As we are GOLD members of Hilton we normally get upgraded to the next available room. To our surprise, a suite was given to us with a view of the back which included a view of the canal. As a special treat a bottle of champagne and a small cake was waiting for us as well.. The little touches makes all the difference. The concierge, Gio, was incredibly accommodating and very knowledgable. He went to lengths to help us when the need was to be arised. The executive lounge,located on top, was a picture perfect 270 degree setting for pre-drinks and snacks. The service from in house restaurants to the housekeeping was excellent. The only WORST part of this stay, there was there a HUGE NOISEY PARTY outside. We were staying on the 8th floor and still heard the BEAT BEAT BEAT of the music. The staff was very apologetic but did not help to ease my discomfort for the day. I would highly recommend this HILTON but make sure there isn't a LOUD PARTY going on during your stay.
One more thing, unfortunately the champagne store was closed due to staff holiday ?? Im sorry but for a large hotel in the most famous cities, you really should have staff to cover staff holidays..

Room Tip: Corner suites are the furtherest from the elevators.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 23, 2013
Dear Flyiboy,

Thank you for taking the time to write a review of the Hilton Amsterdam.

We are delighted to read that you enjoyed staying with us and that our services and facilities fully met your approval. It is a pleasure to hear that the Hilton Amsterdam was able to cater to all your needs. We thank you for your kind words towards our team members as well, with pleasure we will share them with the team. It is always a pleasure to hear that we were able to make your stay special.

Our sincere apologies for the inconvenience you experienced during your stay due to the private party which took place in the garden.

The Champagne & Caviar shop, which is located in the lobby of the hotel, is renting the space in our hotel and unfortunately we cannot control their opening hours, however, we apologize if it caused any inconvenience to you.

Our Executive Lounge is a perfect place to work and relax providing a breathtaking 360 view to the Amsterdam city and also offers private check-in and check-out services as well as drinks and hot and cold snacks for breakfast, lunch and dinner.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
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San Anselmo, United States
1 review
5 of 5 stars Reviewed September 20, 2013

A terrific hotel and staff. A nice larger hotel with a small personal hotel feel. Staff is very accommodating. Very nice buffet breakfast. Nice location for walking to Van Gogh Museum and canal area. Many business people, which is usually a sign of a good hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 23, 2013
Dear Peter H,

Thank you for taking the time to write a review of the Hilton Amsterdam.

We are delighted to read that you enjoyed staying with us and that our services and facilities fully met your approval. We are glad to see that you particularly enjoyed our breakfast offerings as well as the location of the Hilton Amsterdam pleased you.

Our breakfast is served every morning in our award winning Roberto’s Restaurant from 7.00 – 10.30 hrs on weekdays and 7.00 – 11.00 hrs on weekends. The buffet includes an extensive selection of hot and cold items with local, regional and international options.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burbank, California, United States
Top Contributor
52 reviews 52 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 20, 2013

I have stayed at this hotel twice. Each time... words fail fail me. the rooms are ethereal, especially if you have a canal view. You can reserve one upon reservation, like I did, or you can request one upon check in.... the extra cost is worth every penny.
Let's talk service: front desk... Helena...you're a goddess.

24 hour room service... no judgement from these folks. Sometimes you just need a pizza at 5 am, and will do a second run for more arugula.

Breakfast:
Jose, you were a delight to the senses in the morning with the perfect Prosecco with strawberries and OJ served con gusto y amor. Te quiero mucho guapo.

Honors Lounge:
Gregory- I thought he was going to cry when we left. Until next time....you are a darling.
Robertos: The lamb saddle will leave me wanting for one year. Perfection. I cant believe I have to wait a year to close down your restaurant again.


And then we have the half moon lounge....
Paul and Evert- Every cocktail made with love. I closed deals and turned jerks into friends thanks to your service.



Details: This is a small hotel in a residential area of Amsterdam, you can walk, if you're not like me (American), to Vondelpark, Museumplien, Rijksmuseum, Van Gogh etc....so easily.

Amsterdam is flat. it's made for walking.

Subtract the essence of John and Yoko, the breakfast buffet is unmatched in AMS, and the service is genius.

Room Tip: Ask for canal view. Tip the staff. They care less about the tip than they do about the respect for t...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 23, 2013
Dear Jimmy C,

Thank you for taking the time to write a review of the Hilton Amsterdam.

We are delighted to read that you enjoyed staying with us and that our services and facilities fully met your approval. We are glad to see that you found our rooms comfortable and we were able to cater to all your needs.

Mostly thank you for your compliments regarding our team members, especially the Front Office, Room Service, Executive Lounge, Breakfast, the Half Moon Lounge and Roberto’s team, we will definitely share all you positive comments with them. The whole team takes great pride in service delivery and they will be more than delighted to hear that they were able to make you feel special.

The Half Moon Lounge offers you a perfect place to enjoy a chilled local beer or feast on local specialties in this nautical-style Amsterdam bar, based on designs by Ralph Lauren. During the summer months we also operate our garden terrace overlooking the Noorder Amstel canal.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
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Top Contributor
141 reviews 141 reviews
47 hotel reviews
Reviews in 50 cities Reviews in 50 cities
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed September 19, 2013

This is a very nice hotel. It is a little way out of the centre but 10-15 minutes will walk you in and the location is so nice and peaceful it is well worth it. It sits at the edge of a canal which means you can walk outside by the canalside. Breakfast is very good with a wide range of items. We upgraded to an executive room. Not cheap but the executive lounge has great staff. They do nice drinks and canapés. I was very impressed how well the staff responded to requests from the guests.

Room Tip: pick a room overlooking the canal if you can
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, September 23, 2013
Dear Fiona229,

Thank you for taking the time to write a review of the Hilton Amsterdam on Tripadvisor.

We are delighted to read that our services and facilities met your approval and you had a pleasant stay at the Hilton Amsterdam. Thank you for your compliments regarding our team members, especially the Executive Lounge team, we will definitely share all you positive comments with them.

Our Executive Lounge is a perfect place to work and relax providing a breathtaking 360o view to the Amsterdam city and also offers private check-in and check-out services as well as drinks and hot and cold snacks for breakfast, lunch and dinner.

Thank you for choosing the Hilton Amsterdam and we look forward to welcome you back in the near future.
Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Amsterdam

Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Amsterdam
#29 Luxury Hotel in Amsterdam
#31 Romantic Hotel in Amsterdam
#43 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Amsterdam 5*
Official Description (provided by the hotel):
Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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