What did we enjoy:
Location: 25 mins from City Center by tram - 5 mins walk to the tram, which runs very frequently. The area is a leafy suburb and very quiet - compared to city center - for us this was good news.
Room: very good - spacious, clean, everything we needed - good view over the canal and city south.
Lounge / Bar: with canal views, brilliant alfresco dining - great food - smaller meals are available, well presented as one would expect from the Hilton.
Facilities: we could find everything we needed - including advice !
Staff: in general were excellent - efficient and friendly .....but.......
Our only disappointment was the service we received from one waitron - I want to make it clear that we are not commenting on the person involved - he served us on two occasions - once on the canal lounge and once at breakfast - we noticed that he struggled with the very basics of service - not understanding what was required. After breakfast I asked the 'supervisor' if he was 'under training' and yes, it was only his 2nd week - I asked if he had completed his basic training with the Hilton and was surprised to hear that, no, he had not been on any training courses - just pushed out onto the floor !
I feel very sorry for this young guy, starting out on his career, to be put into a 4/5 star hotel and told 'see what you can do'. Surely the Hilton should prepare their staff for service before letting them enter service ? - I suggested this to the 'supervisor' who commented ' yes - that would be a very good idea'
I would not expect the Hilton to subject a new employee to the rigors of service without the necessary training - would appreciate a response from Hilton.
- Official Description (provided by the hotel):
- Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more less
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- Also Known As:
- Hilton Amsterdam Hotel Amsterdam
- Hilton International Amsterdam
- Amsterdam Hilton International