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“Pleasant stay” 4 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, 1077 BG Amsterdam, The Netherlands   |  
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Ranked #46 of 343 hotels in Amsterdam
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed November 10, 2012

I have just got back from a trip to the Netherlands and we stayed at the Hilton Amsterdam. We had a lovely room overlooking one of the canals. King size bed (if not bigger) although, bottled water is chargeable so bring your own if you don' want to pay 7 euros for a bottle. The staff here were very friendly in all areas. Breakfasts were superb - the chef was very friendly. Make sure that you keep your "do not disturb" sign on your door whenever you are in your hotel room! I went back for an afternoon nap on one of the days and had the hotel staff knocking and then bursting into my room wanting to restock the mini bar which we hadn't even used! My sleep was interupted and I had gotten quite a fright. I stayed in the Hilton Tooley street in London a few months ago and experienced the same thing. The hotel is about 20 minutes from the centre of Amsterdam so the positives are that it is quiet so you really do get a good night's sleep. I love the pillows!!

Room Tip: I found my room on travelzoo and got a good deal and a free room upgrade. I was on the 3rd floor an...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 12, 2012
Dear Karen A,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

It is a great pleasure to read about your compliments regarding our lovely rooms and our team members.
Our team members do their utomost to deliver the highest service and quality. Our team members do check and refill the minibars in the afternoon while most guests are not in their room. We apologize for any inconvenience you might have experienced with our room service team members. Should you not want to be disturbed, we always advise to our guests to use the “do not disturb” sign.

We are delighted to read that you enjoyed our breakfast buffet as well as our king size beds and pillows.

The hotel is located in the South of Amsterdam and indeed a 20 minutes walk to the city centre. The centre is easily accessible via public transport within 10 minutes. One of the big advantages of the residential area is the quietness and the short walking distance to the Museumplein and exclusive shopping streets.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2012

We had a pleasant stay at the Hilton Amsterdam. The staff was really friendly and helpful. In case something goes wrong they immedaitly solved it in a way you forget the complaint.
Nice very quite room with lovely view on a riverside.

The restaurant is very affordable but you must follow a 4 couse menu otherwise you will get hungry to bed.
Breakfast is almost perfect.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 9, 2012
Dear Sailor_0871,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.
We are delighted to read about your pleasant stay and your kind words regarding our rooms with beautiful city and canal views.

We highly appreciate your compliments regarding our helpful and friendly team members and Roberto’s Restaurant. Our team members do their utmost to deliver the best service and quality.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Bath
Top Contributor
69 reviews 69 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 5, 2012

I booked the rmoantic package which was good, though only a pair of beds! Prosecco in an ice bucket, strawberries with chocolate and sugar dips, much apprieciated, a great start to the evening, we decided to eat in the Restaurant which I will review seperately, but the food was fantasic, though service not quite so. Beds were comfy so nearly missed breakfast
The colours and decor in the rooms and corridors seems to still echo the 60's. But the views are quite striking, it is a fair way to centre of town, but in the package we get a late check out 6 which was really useful. Breakfast unfortunately was not so good, all Hilton's seem to do the same now and it needs a chef cooking some fresh poached eggs, you have to ask for decent coffee and then some waiter started telling all in a loud voice that the buffet was closing in ten minutes, not exactly making a relaxing start to your day.

Room Tip: Canalside is good as you see the rooftops of the city
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 7, 2012
Dear alexBath,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are glad to read that you enjoyed the romantic package including all extra amenities and late check-out. It is a pleasure to read that you had a comfortable stay and enjoyed the beautiful view.

The design of the Hilton Amsterdam was done by Dutch designers and our Half Moon Lounge is designed by Ralph Lauren while it might reflect some aspects of the 60’s due to the monumental building.

We are sorry to hear that the breakfast did not meet your expectations. We would like to inform you that our guests do have the opportunity to order many other products, such as frech poached eggs which are prepared by our Chef in the kitchen. We take the comments about your breakfast experience very seriously and we have discussed them with our team members.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Galway, Galway, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

this hotel is located in a nice part of town and can be reached from tram stops at (tram 5) or emmastraat (16) or minervaplein (16 i think but not sure) -each of these is only a few mins walk to hotel. unfortunately there were works on the tram lines while we were there which caused some confusion! the canal at the back of the hotel is beautiful. Our room had great views towards the financial district and was spacious. the bed was king sized and very comfortable. We booked our stay for a very reasonable rate on-line and breakfast was included -there was a good choice and on sunday everyone was offered prosecco / mimosas! i recommend ordering lattes/ cappucinos if you like these. You can also order eggs etc although the buffet scrambled eggs were very good (unusual in my opinion!!). Waffles and pancakes also good! One of our party arrived late on the saturday night and Robertos restaurant accommodated us at 10pm - we were delighted as most restaurants in the area closed by then. The dinner was good and dessert delicious - quite expensive but we enjoyed it. All staff were very friendly and i must say we felt very at home during our stay. One downside was the charge for wi-fi, it was about 20 euros per day which we thought was too dear - i believe this is common in hotels in the netherlands but i have never encountered a wi-fi charge like this at home. We found free wi-fi at various tourists spots around town so did not use the hilton wi-fi. Overall a very enjoyable stay

Room Tip: higher floors at front would have nice view over amsterdam
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 7, 2012
Dear Claire C,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are extremely pleased to read about your enjoyable stay at our hotel. The hotel is indeed located in the beautiful and residential South of Amsterdam. It is in walking distance to several exclusive shopping streets, the famous Museumplein and entertaining Leidseplein. The city centre is, as you mentioned, easily accessible via tram.

We highly appreciate your kind words about our team members, who give great pride in service delivery and who made you feel at home. Our award winning Roberto’s Restaurant offers indeed a great breakfast buffet with good choices and a high quality Italian cuisine.

It is a pleassure to hear that you felt comfortable in our rooms and that you enjoyed the beautiful view.

We thank you for your comments about the internet prices. We take your comment very seriously and have discussed them for future developments.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Bucks
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 5, 2012

Thank you to the lovely staff at Roberto's restaurant at breakfast each morning. In particular Liene ( hope I spelt that correctly) who had the lovliest smile and cheerful manner and simply could not do enough. It made a wonderful start to the day! No swimming pool was a big disappointment!!

Room Tip: Ask for canal view room!
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 7, 2012
Dear Joanna_s_c,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are extremely delighted to read your kind words about our team members. Our team members take great pride in service delivery and do their utmost to ensure high quality and guest satisfaction at all times. We would like to thank you for your compliments and have shared these with our team members.

The Hilton Amsterdam does not have a swimming pool, however the Health Club offers facilities such as fitness equipment, a sauna and steam room.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Dusseldorf, Germany
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed November 4, 2012

Hilton Amsterdam is not a bad hotel at all. It is in a very silent neighbourhood quite far away to the Central Train Station and not so close to the city center. So if you are in Amsterdam to party, I would definitely not recommend it. But if you are in for some nice walk among beautiful cottages, Hilton has surely a lot to offer. I remember returning to the hotel at 2am on saturday night and the revolving doors were all blocked, we had to wait for someone from reception to come and open the door for us to enter the hotel lobby. Rooms are just OK, Hilton had those cheesy notes for us saying we could call them if we need any soap, shaving cream, toothpaste etc. Why not put them there in the first place? Also hairdryer could only be operated in the bedroom, not in the bathroom for there was no suitable socket for it there...safety precaution maybe?

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 5, 2012
Dear Sedat O,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are glad to read that you like our hotel and rooms and that you enjoyed the beautiful neighbourhood of the Hilton Amsterdam. The hotel is indeed located in the South of Amsterdam which is a residential area and in walking distance to the Museumplein, RAI congress centre and exclusive shopping streets. The city centre is easily accessible via tram or a longer but enjoyable walk.

Thank you for your comment regarding the room amenieties. In order to stay sustainable we offer the extra amenities upon request. Every bathroom in our hotel has a shaver socket and a standard socket with a protection cover. The second allows our guests to use the hairdryer in the bathroom.

The revolving doors are indeed closed during the night due to security reasons for our guests and team members.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Adelaide, Australia
Top Contributor
101 reviews 101 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 4, 2012

This hotel is well located, with the bus out the front or tram only a block away. We mostly used the tram, but walked a couple of blocks and down through the park one day which was very pleasant. Our arrival was a little soured as we flew in very early from a 14 hour flight, arriving at the hotel around 8 am. We had to wait until mid afternoon for our rooms to be ready or pay another full night's fare if we wanted a room earlier. We found one lady at reception was quite rude. On the other hand, the concierge staff were so helpful with maps and travel tips. The breakfast room and staff were also good to deal with. Internet access was expensive - the standard these days is free wifi

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, November 8, 2012
Dear Darryl D,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are pleased to read that you enjoyed the location of the hotel as well as our breakfast and concierge service. Our team members do their utmost to deliver the best quality and we are sorry to hear how you experienced our front desk team members.

Check-in time is at 14:00. Early check-in is subject to availability on the day of arrival, and can only be guaranteed by pre-booking you room from the evening before. On the day of your arrival, hotel occupancy did not allow for an early check-in.

The hotel is located in the residential South of Amsterdam and is surrounded by exclusive shopping streets as well as the fomous Museumplein. The city centre is indeed easily accessible via tram, which passes many main attractions such as the royal Concertgebouw.

We thank you for you feedback regarding our internet service. We have discussed it within our team for future developments.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Amsterdam

Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Amsterdam
#29 Luxury Hotel in Amsterdam
#31 Romantic Hotel in Amsterdam
#43 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hilton Amsterdam 5*
Official Description (provided by the hotel):
Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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