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“Good choice for those wanting a bit of peace from the city centre” 4 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, 1077 BG Amsterdam, The Netherlands   |  
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Ranked #54 of 349 Hotels in Amsterdam
London, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Good choice for those wanting a bit of peace from the city centre”
4 of 5 stars Reviewed October 21, 2012

As expected of most Hilton hotels, we had an enjoyable stay at the Hilton Amsterdam. Our room was clean, very comfortable and had lovely views of Amsterdam. The staff are courteous and helpful, and the hotel offers a reasonable selection of facilities including cycle hire (at reasonable prices) and several bar options (less reasonably priced). Disappointingly, internet access is chargeable. The hotel itself is located a little out of the way of the centre of Amsterdam and the sites, but this was not an issue for us as we wanted a bit of peace from time to time. It is a 15 minute cycle/taxi ride to the centre, and a more leisurely stroll by foot. If this is not a problem for you, I am sure you will enjoy your stay at the Hilton Amsterdam as much as we did.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 22, 2012
Dear Leila G,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are extremely delighted to read that you enjoyed your stay at the Hilton Amsterdam and that we met your expectations. We thank you for your kind words regarding the selection of facilities the hotel offers as well as the cleanliness, comfortablility or your room including a beautiful view.
Our team members take great pride in service delivery and quality and we are glad to hear that you experienced that as well.

The hotel is located in the exclusive and residential South of Amsterdam surrounded by the Museumplein, RAI congress centre and Concertgebouw. The city centre is indeed easily accessible via bike and taxi or via tram. The closest tram station is within 3 minutes walking distance from the hotel and is a very easy way to discover Amsterdam.

We are thank you for your feedback concerning the internet prices.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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1,576 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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English first
Cleveland, OH
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 18, 2012

While on a Trafalgar tour in Amsterdam in early October, we had the pleasure of staying at this hotel for three nights. After an overnight flight, we arrived at the hotel about 9:30 am and our room was not available, nor did we expect it to be. We checked in, though, and requested a canal view with a king size bed. When we did get to our room later in the day, it was canal side with a king bed! The room was large and beautifully attired with a great bathroom with lots of counter space. What nice surprises!

We had buffet breakfasts each morning which were top notch. The food was properly heated and offered an excellent variety. The hot pancakes brought to our table by a waiter was another nice touch. All of our dealings with the staff were first rate and they all were very helpful and professional.

The location of the hotel is outside the city center, but it is in a lovely "suburban" park-like neighborhood that was about a 7-10 minute walk to the nearest tram stop which we used on two occasions with no problems. There is a great tram system in Amsterdam which allows for easy transfers and relatively quick access to the central city.

Our only complaint was that wi-fi was only available for purchase at 10 euros/hour or 27 euros for the day. We thought this was way too expensive. Other than this one item, we highly recommend this hotel.

Room Tip: Ask for a canal side room at a higher floor
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 22, 2012
Dear Howard62,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are pleased to read your kind words regarding our large and beautiful hotel rooms including the bathroom and suprises. Furthermore, we are glad to hear that you had every morning a great breakfast experience with an excellent variety and we highly appreciate your compliments about our team members. Our team members take great pride in service delivery and quality and we are happy to hear that you experienced it in the same way.

The hotel is indeed located in the residential and exclusive South of Amsterdam and is surrounded by the Museumplein and many shopping streets while the city centre is easily accessible via tram. The nearest tram station is a 3 minute walk from the hotel.

We take your comment about the internet seriously and have discussed it within our team for future developments.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Ville D'Avray, France
Top Contributor
165 reviews 165 reviews
40 hotel reviews
Reviews in 57 cities Reviews in 57 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 16, 2012 via mobile

So, this is a fine, albeit overpriced hotel that is too far away from downtown (35 € cab ride from the airport.) Rooms are nice & roomy; staff is great. But, for the price, I'd expect free wifi & other amenities ( sorry, I'm not impressed with "pillow choices".). Plus, you are on the outskirts of most happenings. I was here for a conference & was bummed that my one night out was limited dieting location.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 17, 2012
Dear Kalisa12,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are glad to read that you were satisfied with our rooms and staff. Our staff does their utmost to deliver professional service and quality.

We are very sorry to hear that we did not meet your expectations concerning the prices and location.
The hotel is located in the exclusive and residential South of Amsterdam surrounded by many shopping streets, restaurants and bars. The Museumplein, RAI congress centre and Concertgebouw are in walking distance while the city centre is easily acceccible via public transport.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jundiai, SP
Top Contributor
255 reviews 255 reviews
47 hotel reviews
Reviews in 90 cities Reviews in 90 cities
150 helpful votes 150 helpful votes
5 of 5 stars Reviewed October 14, 2012

The Hilton is well located and we could easily get around to the main attractions of the city on foot. The breakfast is excellent and the restaurant too. All the staff are very helpful and are always ready to help you. I suggest you choose an apartment facing the canal that has a very beautiful view. Certainly when we get back in Amsterdam to book this hotel.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 16, 2012
Dear GaspaFer,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

It gives us great pleasure to read your positive comments about the location, breakfast and restaurant.

The hotel is located in the quiet and exclusive South of Amsterdam and has many museums and congress center and the Concertgebouw in walking distance while the city centre is easily and fast accessible via tram.

Our award winning Roberto’s Restaurant offers indeed excellent breakfast as well dinner.

We are glad to read that you enjoyed the beautiful canal view from your room as well as the helpful staff. Our team does its best to deliver the best service and quality and we are happy to hear that you experienced that as well.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 14, 2012

I have been travelling through Europe for the last three weeks and staying at the Hilton hotels including frankfurt, Berlin, Prague and Amsterdam. I live in the Hilton in Fiji (not as a employee) so this review is not of a biased employee. I have found the experience at the different hotels to have been excellent especially Berlin. Unfortunately the Amsterdam experience has been less than pleasant. I like to go to the gym of which generally the Hilton has excellent facilities except Amsterdam which charges guests to use and does not open until 7 am during the week and 8 am on the weekends. During the weekends the restaurants do not open until 7 am and the executive club opens at 8 am. My request for a coffee in the morning (due to being awake to use the gym)was met with the statement you can get room service!My complaints to the management was greeted with surprise and arrogance. The other matter is all hill tons charge for Internet use. The most outrageous is the Amsterdam Hilton. Surely hotels realise the Internet is a basic service like say the gym and getting a cup of coffee at 6 30 in the morning!

Room Tip: Get a room overlooking the canal on a upper floor
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 18, 2012
Dear Peter L,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are very sorry to hear that your stay at the Hilton Amsterdam did not meet your expectations. We also apologize for any inconvenience that you might have experienced concerning the opening hours and extra charges including the internet and the gym. Your feedback is much appreciated and your comments will be discussed for future developments.

We thank you for informing us about your experience regarding the attidute of our team members. Our team members do their utmost to deliver the best quality and your comments have been discussed within our team.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jackson, New Jersey
Top Contributor
87 reviews 87 reviews
9 hotel reviews
Reviews in 33 cities Reviews in 33 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 13, 2012

We reserved our room online via Amex and were told we would not get a canal view. When we got there we were given a superb room with a canal view. The hotel was beautiful. It is in a quiet area that is lovely but with easy access to everywhere. There is a garden like area between the hotel and the canal in which there was an opera concert while we were there. We purchased buffet breakfast. The food was great. Service in the restaurant and throughout the hotel - front desk, concierge, bars, restaurant - was, in my estimation above my highest expectations. The hotel is located within easy walking distance of the Van Gogh museum, Rijksmuseum, Concertgebouw and the tram system. A slightly longer walk brings you to all the great Amsterdam museums and the major canal system with the Heineken brewery tour and canal boat tours. Buy a ticket on the tram and ride all day to see multiple museums and central station. It is easy to get downtown by tram. The price was extraordinarily good for the room we got but nothing could pay for the warmth, dedication and excellence of the hotel staff. We loved it.

Room Tip: Try to get a canal view room. We had a king bed room on the second floor. The room was beautifully...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, October 16, 2012
Dear traveldoc2011,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

It gives us great pleasure to read your kind words about our hotel and how you experienced your stay. The hotel is indeed located in a quiet and exclusive area in the South of Amsterdam and with easy and fast access to the city centre via tram while many attractions are in walking distance. You can buy a ticket on the tram or at our concierge who also can help out with directions and city tips.

We are extremely delighted to hear that you enjoyed the breakfast and the canal view as well as the opera concert in our terrace area. We thank you for your very kind words about the excellence of our team members and we will forward your compliments to all of them.

Thank you for staying at the Hilton Amsterdam while we are looking forward to welcoming you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Amsterdam

Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Family Hotel in Amsterdam
#35 Romantic Hotel in Amsterdam
#37 Luxury Hotel in Amsterdam
#38 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Amsterdam 5*
Number of rooms: 271
Official Description (provided by the hotel):
Discover the Hilton Amsterdam hotel, famous for John Lennon and Yoko Ono's 1969 'bed-in for peace.' An ideal base for exploring the city, this Amsterdam, Netherlands hotel boasts easy access to some of the most exclusive shopping streets, traditional cafes and famous local attractions. Take advantage of the hotel's proximity to Amsterdam's main business district. Host your conference or executive meeting in one of 21 versatile meeting rooms and relax while professional planners take care of the details. Stay productive with modern equipment in the business center and enjoy WiFi throughout the hotel. Unwind in a spacious and contemporary guest room or upgrade to an Executive room and enjoy exclusive access to the stylish Executive Lounge, offering complimentary refreshments and a 360-degree view across Amsterdam's spectacular skyline. Relax with a massage in this Amsterdam hotel's health club featuring a sauna, steam room, whirlpool, and solarium. Re-energize in the fitness center with the latest modern equipment. Admire stunning views of Amsterdam's renowned canals and unwind with a local beer in Half Moon Lounge, with style based on designs by Ralph Lauren. Enjoy elegance and experience while dining on innovative Italian cuisine in the award-winning Roberto's Restaurant. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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