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“Great Hotel, in cool location” 5 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, 1077 BG Amsterdam, The Netherlands   |  
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Ranked #50 of 345 Hotels in Amsterdam
Little Rock, Arkansas
Top Contributor
135 reviews 135 reviews
53 hotel reviews
Reviews in 69 cities Reviews in 69 cities
67 helpful votes 67 helpful votes
“Great Hotel, in cool location”
5 of 5 stars Reviewed June 7, 2012

The Hilton Amsterdam is a very nice hotel in a cool location. It's located in the middle of a residential neighborhood. The history behind the hotel is cool enough to stay at.

The hotel is a short walk, that is extremely beautiful, to the tram into the rest of the city. The hotel location made me feel like I was part of the local culture.

The executive club is in a cool location with great views and is a nice perk for those with Hilton status.

  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 18, 2012
Dear Hogsraz,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are delighted to read your positive words regarding the location of our hotel and the executive lounge.

The Hilton Amsterdam is indeed located in a quiet residential neighbourhood in the south of the city centre near to exlucisive shopping areas and close to the Rai and other main congress centrum.
It is also a short walk to the vondepark and the museumplein with renowned museums like the Rijksmuseum and the Van Gogh museum.

As you mentioned the city centre is easily accessible by public transport, but also per bike.
I would like to inform you that the Hilton Amsterdam provides a bike rental service, which is a great option to experience and discover Amsterdam during the spring and the summer.

Thank you for staying at the Hilton Amsterdam and we hope to have the oppurtinity to welcome you back in the future.

Yours Sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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Carbonear, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 7, 2012

The breakfast staff went out of their way to make you feel welcome. You were asked if you were celebrating anything. Then they'd come with the champagne and glasses. They pulled out the chair for you. The internet was $0.35 a minute. It's in a great location.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 15, 2012
Dear Catherine D,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We are delighted to read your positive words regarding our team members and the location of our hotel.

It gives us great pride to hear that the breakfast team made you feel welcome, because we want to offer all our guests a second home experience during their stay in our hotel.

The Hilton Amsterdam is located in the ‘Oud-Zuid’ area of Amsterdam. This is a residential area near to exclusive shopping streets and close to the RAI and other main congres centres. Furthermore, it is only a short walk to the Vondelpark and the Museumplein with renowned museums like the Rijksmuseum and the Van Gogh museum.

Thank you for staying at the Hilton Amsterdam and we hope to welcome you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
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Calgary
Top Contributor
114 reviews 114 reviews
73 hotel reviews
Reviews in 76 cities Reviews in 76 cities
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed June 6, 2012

We liked this hotel. The location was great- situated on a lovely canal in a relatively quiet residential area but within walking distance to the major museums. There are a number of nice little “neighborhood” restaurants within a few blocks. The hotel is clean and well maintained but the exterior is starting to show its age and could do with a sprucing up. The rooms were of average size and beds were very comfortable. Rooms were obviously renovated recently and were in nice condition. There was no luggage rack in the room and that was annoying. Service was up to Hilton standards except for the outdoor bar. There was one particular staff shift in that facility that seemed to be totally oblivious to the presence of customers. The breakfast buffet was excellent.

Room Tip: Ak for a room overlooking the canal.
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 15, 2012
Dear AvidTravellerCalgary,

Thank you for taking the time to leave a review of the Hilton Amsterdam on Tripadvisor.

We are honoured to hear your positive words regarding the rooms, the location of our hotel and our service. It gives us great pleasure to read that you found the breakfast we serve excellent.

I would like to inform you that the Hilton Amsterdam provides a bike rental service. The bike rental service is a good and fast way to reach the city centre, museums and restaurant. Especially during spring and summer this is a great experience to discover Amsterdam.

Our luggage rack is integrated into the TV cabinet. Probably it was not open upon your arrival, we apologise for this inconvenient.

I will discuss your comment regarding the bar within their team to see what we can improve.

Thank you for staying at the Hilton Amsterdam and we hope to have the oppurtinity to welcome you back in the future.

Yours Sincerely,

Roberto Payer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Top Contributor
60 reviews 60 reviews
12 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 6, 2012

just spent three days last week in the amsterdam hilton and can't say enough about our experience... our room had a wall-to-wall window that overlooked the city and the small canal that led into the hotel marina... the service was excellent -- they leant us an umbrella on a rainy day -- and when my wife told the front desk that our room was rather dusty, they sent housekeeping up right away... there's a great bar and a gorgeous outdoor terrace, but be aware that everything is very expensive... the public tram system stops two blocks from the hotel and will take you anywhere in the city -- we took it every day and found it very user-friendly... we'd stay here again if we're ever in amsterdam..

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 14, 2012
Dear doctortv,

Thank you for taking the time to leave a review of Hilton Amsterdam on Tripadvisor.

We really appreciate your kind words regarding the room, the service and our staff.
Our Team Members take great pride in service delivery and we do our utmost to ensure quality and Guest satisfaction at all times.

The Hilton Amsterdam is located in a peaceful and residential area and is close to the city centre. The city centre is indeed easily accessible with public transport. The Hilton Amsterdam features a bike rental service, which is a good and a fun alternative for public transport. Especially during spring and summer this is a great experience to discover Amsterdam.

Thank you for staying at the Hilton Amsterdam and we hope to welcome you back in the near future.

Yours Sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 4, 2012

My husband and I chose to stay here for two reasons: it was close to where our friends live and I'm a huge Hiltons Member, so we used points to stay here. So, below is the good and the bad:

The good: it's a clean hotel with air conditioning, in a quiet part of Amsterdam. Service at the front desk was good enough. There are some good restaurants a short walking distance nearby.

The bad: When we checked in, I asked if any upgrades were available... we were willing to pay for it. They said no, the only complimentary things we got were a bottle of water each. (The hotel was not very full.) From there, we noticed that they nickle and dime you for everything. The food is ridiculously expensive (27 euro for continental breakfast, 7 euros for a coke in your room). Internet was very expensive (9 euro/24 hr)... and they said it was for one device per room (we found out later you could do two devices per room). And when we went to check in for our flights at the Business center, that was 50 cents a minute! The only other benefit we found is while there is no ice machine in the hotel, room service will deliver it at no charge. And, when we left to go to the airport, they wanted us to prepay for the taxi... we refused, knowing their price was about 5 euro over the average price of the ride. The bellhop was not very happy with us on that.

I typically love staying in Hiltons, but I would not stay here again.

  • Stayed May 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 15, 2012
Dear SMC714,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

We are deligted to hear your compliments regarding the cleanliness of the hotel, the location and our staff.

We are very sorry to hear that we did not meet your expectations of the hotel.
Your feedback will be shared within the team and used to review our hospitality.

I would like to inform you that we are currently in the process of providing free WiFi in all public areas.

To ensure that our guests gets the best price, our concierge sell official city taxi vouchers of €35,00 for rides to Schiphol Airport. This action will avoid taxi drivers to quote different (higher) prices and will protect our guests.

Thank you for staying at the Hilton Amsterdam and we hope to have the oppurtinity to welcome you back in the future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 3, 2012 via mobile

We spent two nights here recently and are very pleased with the hotel. Located in a nice neighborhood within a secure compound. Lots of cares within 5 - 10 minutes walking distance. You can take the tram to the city centre if walking is not your cup of tea!

We had continental breakfast on the morning we check out. At 19 euros, it is well worth it. One of the chefs came around to each table serving beautiful pancakes. The staff are excellent , speaks English well, helpful and cheerful.

The. Concierge and front desk staff are very helpful with recommendations of local places to visit as well as restaurants and cafes.

Overall we are very happy with our stay and would comeback again.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 14, 2012
Dear SewChek,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

It gives us great pride to hear that you are very pleased with the Hilton Amsterdam and that you experienced the staff to be excellent. They take great pride in service delivery and we do our utmost to ensure quality and Guest satisfaction at all times. Please rest assured I will share your comments with them.

The Hilton Amsterdam is indeed located near exclusive shopping areas and several restaurants. Our Concierge is more than willing to assist you with directions. For your next visit, our bike rental service might be an idea to make use of, which is a good and a fun alternative for public transport. Especially during spring and summer this is a great experience to discover Amsterdam.

Thank you for staying at the Hilton Amsterdam and we hope that we will have the opportunity to welcome you back to the hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 2, 2012

This is a very nice hotel, located somewhat out of the way in a residential neighborhood. About a 20 minute cab ride from city center, which may be inconvenient, but at the same time, the local quiet residential neighborhood is a very pleasant area to take a walk in, and does have a few restaurants and shops. The rooms are decorated in a pleasant, comfortable, relaxing manner. The Italian restaurant Roberto's is excellent. Room service was also pretty good, though not outstanding.

I give this hotel high praise for quality internet access. Many hotels in Amsterdam, and around the world, still, to this day, have slow or unreliable internet access. Why is it that people can pay $40 a month and get fast, consistent, reliable internet in their homes, but when they pay $500 a night for a hotel room somehow this becomes impossible to guarantee? There's no explanation other than that old fuddy-duddies in management just don't "get it" when it comes to needing to set up proper tubes for the interwebs.

Well, this hotel gets it! Download speeds on the wired (ethernet) connection are about 20 megabits/second from the US, and by wireless about 2 megabits/second. Speed is constant and reliable. The one annoyance was that the system requires you to log out and in again for each 250 megabytes you upload. Also once per day, at least. This is irritating, and one can easily reach 250 mb upload these days, with skype video chat, uploading large files to company server, etc. This should be modernized. Needing to re-login every day can also be disruptive, interrupting your connection when you are in the middle of doing something, or even worse, if you are asleep and waiting for a message to come via skype, etc., in which case you will miss it entirely. I dont want to gripe about the internet since it was very good overall, but this need to re-login thing should be revisited. If you buy a week of access, for example, it should just flat-out be on for a week, no re-logins about it.

One other minor improvement I would suggest, small refrigerators for guests' personal items are not available. I had asked for a small refrigerator for my room, and was told they're unavailable. They said I should move things out of the minibar to make space for my stuff. I enjoy shopping for cheeses, patés, meats, etc., which are very tasty in holland, and would like to have some place to put them. I did also want to use the minibar, though. So I did lose use of the minibar due to having to move a lot of stuff out to make room for my things. I would have used the minibar more if I had been given a separate small refrigerator, so they would actually make more money by providing this. Would have been very nice to have had a separate fridge for my personal purchases, and to still have full use of the minibar, which I ordinarily use quite a bit.

Bathroom is small and functional, notthing to write home about, as expected in a primarily business oriented hotel, but certainly adequate. It's not a huge luxurious tub, but suffices.

They don't have expedited laundry service, either. Only put in by 9 am, back "around 7 pm". Not a big deal, either, but sometimes it is nice to be able to get clothes back quickly if necessary.

Overall a very reliable, pleasant, comfortable hotel, with management that understands the importance of fast, reliable internet access. Some areas of possible improvement, but they get 5 stars for these positive things!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 15, 2012
Dear someflipster,

Thank you for taking the time to leave an extended review of Hilton Amsterdam on Tripadvisor.

We really appreciate your kind words regarding the rooms, our service and the location of the hotel.

The Hilton Amsterdam is located in the “Oud-Zuid” neighbourhood, which is a nice and residential area. It is located a 10 minutes’ walk to the Museumplein and the Vondelpark and within a 15 minutes tram ride to the city centre which makes a visit to the city centre easier and cheaper then taking a taxi.

Thank you for your valuable feedback regarding our internet facilities.
We continuously strive to improve our services and your detailed comment is highly appreciated.
Our internet services are managed by Swisscom and regarding your comment they advised us as follows: In order to guarantee a minimum bandwidth per connected user and prevent downloading movies a 250MB data limit has been applied.
For the same reason after 30 minutes of no activity the connection will be closed automatically.

For the average user these restrictions will not lead to any discomfort, on request it is possible to connect a dedicated line to the room, without restrictions.
We understand your needs and are happy to assist you in arranging a dedicated line on your next stay.

We are delighted to read that you enjoyed the Italian cuisine at Roberto’s Restaurant. Did you know that Roberto’s Restaurant is awarded by Bib Gourmand and Gault Millau 2012?

I will discuss your other sugestions within the team to see what we can improve.

Thank you very much for staying at the Hilton Amsterdam and we hope to be welcoming you with us in the future

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Amsterdam

Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Family Hotel in Amsterdam
#32 Luxury Hotel in Amsterdam
#33 Romantic Hotel in Amsterdam
#41 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Amsterdam 5*
Number of rooms: 271
Official Description (provided by the hotel):
Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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