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“Very nice hotel, a bit out of the way, excellent internet infrastructure” 5 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, 1077 BG Amsterdam, The Netherlands   |  
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Ranked #46 of 343 hotels in Amsterdam
New York City, New York
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Very nice hotel, a bit out of the way, excellent internet infrastructure”
5 of 5 stars Reviewed June 2, 2012

This is a very nice hotel, located somewhat out of the way in a residential neighborhood. About a 20 minute cab ride from city center, which may be inconvenient, but at the same time, the local quiet residential neighborhood is a very pleasant area to take a walk in, and does have a few restaurants and shops. The rooms are decorated in a pleasant, comfortable, relaxing manner. The Italian restaurant Roberto's is excellent. Room service was also pretty good, though not outstanding.

I give this hotel high praise for quality internet access. Many hotels in Amsterdam, and around the world, still, to this day, have slow or unreliable internet access. Why is it that people can pay $40 a month and get fast, consistent, reliable internet in their homes, but when they pay $500 a night for a hotel room somehow this becomes impossible to guarantee? There's no explanation other than that old fuddy-duddies in management just don't "get it" when it comes to needing to set up proper tubes for the interwebs.

Well, this hotel gets it! Download speeds on the wired (ethernet) connection are about 20 megabits/second from the US, and by wireless about 2 megabits/second. Speed is constant and reliable. The one annoyance was that the system requires you to log out and in again for each 250 megabytes you upload. Also once per day, at least. This is irritating, and one can easily reach 250 mb upload these days, with skype video chat, uploading large files to company server, etc. This should be modernized. Needing to re-login every day can also be disruptive, interrupting your connection when you are in the middle of doing something, or even worse, if you are asleep and waiting for a message to come via skype, etc., in which case you will miss it entirely. I dont want to gripe about the internet since it was very good overall, but this need to re-login thing should be revisited. If you buy a week of access, for example, it should just flat-out be on for a week, no re-logins about it.

One other minor improvement I would suggest, small refrigerators for guests' personal items are not available. I had asked for a small refrigerator for my room, and was told they're unavailable. They said I should move things out of the minibar to make space for my stuff. I enjoy shopping for cheeses, patés, meats, etc., which are very tasty in holland, and would like to have some place to put them. I did also want to use the minibar, though. So I did lose use of the minibar due to having to move a lot of stuff out to make room for my things. I would have used the minibar more if I had been given a separate small refrigerator, so they would actually make more money by providing this. Would have been very nice to have had a separate fridge for my personal purchases, and to still have full use of the minibar, which I ordinarily use quite a bit.

Bathroom is small and functional, notthing to write home about, as expected in a primarily business oriented hotel, but certainly adequate. It's not a huge luxurious tub, but suffices.

They don't have expedited laundry service, either. Only put in by 9 am, back "around 7 pm". Not a big deal, either, but sometimes it is nice to be able to get clothes back quickly if necessary.

Overall a very reliable, pleasant, comfortable hotel, with management that understands the importance of fast, reliable internet access. Some areas of possible improvement, but they get 5 stars for these positive things!

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 15, 2012
Dear someflipster,

Thank you for taking the time to leave an extended review of Hilton Amsterdam on Tripadvisor.

We really appreciate your kind words regarding the rooms, our service and the location of the hotel.

The Hilton Amsterdam is located in the “Oud-Zuid” neighbourhood, which is a nice and residential area. It is located a 10 minutes’ walk to the Museumplein and the Vondelpark and within a 15 minutes tram ride to the city centre which makes a visit to the city centre easier and cheaper then taking a taxi.

Thank you for your valuable feedback regarding our internet facilities.
We continuously strive to improve our services and your detailed comment is highly appreciated.
Our internet services are managed by Swisscom and regarding your comment they advised us as follows: In order to guarantee a minimum bandwidth per connected user and prevent downloading movies a 250MB data limit has been applied.
For the same reason after 30 minutes of no activity the connection will be closed automatically.

For the average user these restrictions will not lead to any discomfort, on request it is possible to connect a dedicated line to the room, without restrictions.
We understand your needs and are happy to assist you in arranging a dedicated line on your next stay.

We are delighted to read that you enjoyed the Italian cuisine at Roberto’s Restaurant. Did you know that Roberto’s Restaurant is awarded by Bib Gourmand and Gault Millau 2012?

I will discuss your other sugestions within the team to see what we can improve.

Thank you very much for staying at the Hilton Amsterdam and we hope to be welcoming you with us in the future

Yours sincerely,

Roberto Payer
General Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
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Santa Fe, New Mexico
Top Contributor
56 reviews 56 reviews
16 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 2, 2012

This hotel is away from the center of town, a fifteen minute, level walk to the Rijksmuseum or the Van Gogh, or a short street car ride. It is in a lovely, walk able area, with shops and restaurants close by. Our room faced a canal behind the hotel, so the view was lovely, and the room was utterly quiet. The bed was comfortable, the bathroom well equipped and the service prompt and pleasant. We particularly enjoyed visiting with Johnny, the Los Angeles born breakfast chef, who went out of his way to be hospitable to us, loading us up with buffet goody bags to take with us when we left. If you want to be in the midst of the clubs and bars, this is not the hotel for you. But if you want a peaceful retreat at the end of a busy tourist day, it is a great choice.

Room Tip: Ask for a room facing the canal, for a charming view and quiet.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 14, 2012
Dear lazyretirementgirl,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

We are delighted to hear your compliments regarding the view, our hotelrooms and the service. The Hilton Amsterdam is indeed located in a residential and up scale area in the South axis of Amsterdam.

The canal view rooms have indeed a magnificent view overlooking the city, the canal and museum square. Especially from the Executive Lounge, which provides a panoramic view of Amsterdam. Guests staying in our Executive Rooms and suites have access to the Executive Lounge. Here you can enjoy a complimentary breakfast, cocktails, drinks and snacks.

Thank you for praising our Team Members. Please rest assured I will share you comments with them, especially with Johnny. We do our utmost to ensure guest satisfaction at all times.

Thank you very much for staying at the Hilton Amsterdam and we hope to be welcoming you with us again soon.

Yours sincerely,

Roberto Payer
General Manager
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Pearland, Texas, United States
1 review
5 of 5 stars Reviewed June 1, 2012

We had a great experience at this hotel in mid May. We arrived from a long flight from the US at about 9 am and they accomodated us with ease and didn't say a word about us checking in so early. We are platinum honors member so they immediately upgraded us to the executive floor and gave us complimentary breakfast. The hotel staff was extremely friendly and always so polite! We would definitely stay here again as the location is so close to the wonderful public transportation they have there in Amsterdam.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 5, 2012
Dear Lauren K,

Thank you for taking the time to leave a review of the Hilton Amsterdam on Tripadvisor.

We are honored to hear your positive words regarding our Team Members, our service and the location of our Hotel. It gives us great pleasure that you enjoyed your upgrade. Please rest assured, I will share your compliments with the team.

The Hilton Amsterdam is located in a peaceful and residential area and is close to the city centre. The city centre is indeed easily accessible with public transport. The Hilton Amsterdam features a bike rental service, which is a good and a fun alternative for public transport. Especially during spring and summer this is a great experience to discover Amsterdam.

Thank you for staying at the Hilton Amsterdam and we hope to welcome to the hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 30, 2012

Good value for money. Great breakfast with complimentary Cava. Great hotel but the location is not the best one. Way too long away from the city centre so calculate taxi trips to city and back to the hotel. Tram works also but take quite long time.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 5, 2012
Dear Tommy_P_76,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

We are pleased to read that our hotel was to your satisfaction. I would like to inform you that when traveling via public transport, you could also travel via train station ‘Amsterdam Zuid’ (South). This is only 2 kilometers from the hotel and easy accessible by tram. Our concierge is more than willing to assist you with directions prior to and during your stay.

Thank you for staying at the Hilton Amsterdam and we hope to welcome to the hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aliso Viejo, California
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 30, 2012

Comfortable room and typically nice Hilton property. The hotel is about a 20 minute ride from the airport (cost a little more than 30 Euros). At first we thought that the location was a little out of the way as it was no in the city center, but it turned out not to be a problem. We were able to walk to a lot of locations and there was a tram about 2 blocks form the hotel that was inexpensive and efficient. We were able to navigate the city easily. The hotel is in a very nice neighborhood.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 5, 2012
Dear mrenert,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

The Hilton Amsterdam is indeed located in a quiet residential neighbourhood in the south of the city centre and provides a splendid view over the city. Indeed travelling from the hotel to the city centre will take approximately 10 minutes by public transport. Our concierge is more than willing to assist you with directions prior to and during your stay.

Thank you for staying at the Hilton Amsterdam and we hope to welcome to the hotel in the near future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2012

I stayed here for 3 nights on a recent visit to Amsterdam. The hotel is located in a residential neighborhood. It was nice to come back to this quiet neighborhood after a day in busy central Amsterdam. It takes 3 minutes to walk to the nearest trams stop and a few minutes to get to the Museumplein or about15 minutes to Central Station. The breakfast was exceptional as well, with excellent service and food. Only gripe is having to pay for internet service.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 13, 2012
Dear wahinekawi,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

We are delighted receiving your positive words regarding the location, our service and the Hilton breakfast.

The Hilton Amsterdam is indeed located in a quiet and green neighbourhood in the south axis of Amsterdam. There are several restaurants situated in the direct vicinity, e.g. in the Cornelis Schuytstraat and Beethovenstraat which are in walking distance of the Hilton Amsterdam.

The Amsterdam city centre in indeed easy accesable by public transport. Did you know that the Hilton Amsterdam provides a bike rental service. The bike rental service is a good and a fun alternative for public transport. Especially during spring and summer this is a great experience to discover Amsterdam.

Thank you for staying with the Hilton Amsterdam and we hope to welcome you back in the near future.

Yours sincerely,
Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Top Contributor
107 reviews 107 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 28, 2012

Great location in the Oud-Zuid district of the city; only 20 minites by tram (5, 16 or 24) from Centraal Station. Have stayed on several occasions. Rooms at the front overlook the carpark and a leafy street. Those at the rear overlook the gardens of the hotel and a (generally) peaceful terrace. When we were there there was a party in the garden but it finished at 1am and the double glazing was good. Hotel apologised for the noise and a gift basket appeared in our room with a personal message from the manager.

Excellent Hilton-type breakfast - both Continental (Dutch selection) and full Scottish type.

Couldn't fault any of the staff who were all very helpful. On our final evening we discovered that the Dutch football team were staying in the hotel so it is clearly the place to be!

Will definitely return.

Room Tip: Rooms overlooking the rear of the hotel have a wonderful view of the gardens and the canal; but chec...
See more room tips
  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertoPayer, General Manager at Hilton Amsterdam, responded to this review, June 14, 2012
Dear dfscot,

Thank you for taking the time to leave a review of the Hilton Amsterdam on TripAdvisor.

We are honored to read your praising words regarding our Team Members, our service, the breakfast and the location of our hotel. Please rest assured I will share your comments within the team.

The Hilton Amsterdam is located in the ‘Oud Zuid’ area of Amsterdam. The ‘Oud Zuid’ area is indeed a residential area near to exclusive shopping areas and close to the RAI and other main congress centres. Furthermore, it is only a short walk to the Vondelpark and the Museumplein with renowned museums like the Rijksmuseum and the Van Gogh museum.

Thank you for staying at the Hilton Amsterdam and we hope to welcome you back in the future.

Yours sincerely,

Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Amsterdam

Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#17 Family Hotel in Amsterdam
#29 Luxury Hotel in Amsterdam
#30 Romantic Hotel in Amsterdam
#42 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Amsterdam 5*
Official Description (provided by the hotel):
Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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