Location:
A bit far off from most attractions and the city center. It is about 25-30 minute walk to the center. This should not be a problem if you are fit or like to walk. Under extreme situations, such as extreme weather conditions or expectant moms, it would be too far of a walk. I usually like to walk but I found it was a bit too far for me especially that I had only three days in Amsterdam and the weather was disagreeable. Alternatively, you can use public transportation to get to the center.
The Room:
It is a 5-star establishment. I think it should be more like 3+/4 star than 5. The carpet looked very dated. The sheets were white but off white look. Therefore, it looked old. Compared to the Hilton I stayed in NYC, the sheets look old. I would have preferred that the sheets be real white. Most of the furniture was in good condition. I did not like to “blond” color of the furniture, just a personal preference. The bed and pillows were comfortable and. Pillow “menu” also was also available; therefore, one will be able to find to one’s liking and needs. Crab Tree and Evelyn toiletries were very nice. There was one bathrobe and slippers. Did not use the mini bar or other facilities therefore cannot comment. There was no morning newspaper.
Bathroom was large and looked modern. No issues with the bathroom.
Service:
Inconsistent service. Checking in was a breeze. It took about 5 five minutes. The front desk person was very nice, friendly, and gracious. She asked if we would need a map or if we want her to escort us to our room. She also said if we need any other assistance, we should not hesitate to ask her. She really went out of her way.
Checking out was another story, the gentleman who did the checkout for us was very abrupt, spoke very fast (in English) and allowed to be interrupted various times by his co-workers. This should not be a big deal if it was elsewhere. For a five star hotel, there was no refinement there.
Downturn service offered upon request.
Recommendation:
Not recommended unless you are certain about the poor location and the inconsistent service. If you expect a true five star, then this place is not the one


(3 votes)








