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“Perfect oasis in Amsterdam” 5 of 5 stars
Review of Hilton Amsterdam

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Hilton Amsterdam
5.0 of 5 Hotel   |   Apollolaan 138, 1077 BG Amsterdam, The Netherlands   |  
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Ranked #50 of 345 Hotels in Amsterdam
San Francisco, California
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
“Perfect oasis in Amsterdam”
5 of 5 stars Reviewed June 3, 2011

Amsterdam was the last leg of our European backpacking trip, and Hilton offered the perfect backdrop for us. The elegant hotel is situated in a picturesque and quiet corner of Amsterdam; beautiful neighborhood and canals to walk around, and easy access to public transportation. The staff was professional and friendly, and gave us excellent tips and directions to explore Amsterdam on our own. Their attention to detail was remarkable. We were upgraded to a canal view room since this was our anniversary trip; they even provided complimentary champagne, fruit and an anniversary cake for us during our last day there. That's true exceptional service! Highly recommended for couples or families with children who wants to enjoy the natural beauty of Amsterdam, and yet not too far away from the "action" in the city.

Room Tip: Ask for a canal view room, it's magnificant
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  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, June 8, 2011
Dear Gmjj,

Thank you very much for taking the time to leave a review of the Hilton Amsterdam.

We are very pleased to read your positive comment regarding our Team Members and that you enjoyed your stay. We are glad to hear that we could make your anniversary trip a special one.

Thank you very much for staying with us and we hope that we have the opportunity to welcoming you back to the hotel in the near future.

Kind regards,


Roberto Payer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,296 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (260)
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Scotland
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 3, 2011

my husband and I have stayed at this hotel for 15 years, Feb july and nov each year.
the hotel is fantastic. all the staff are very professional. short tram ride into the centre of Amsterdam, the hotel is in a quiet area and not far from a big park and short walk to museumplein. nice quiet area. excellant hairdresser within hotel!!! cannot wait until July

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, June 8, 2011
Dear TheWebsters

We would like to thank you for writing a review of the Hilton Amsterdam.

We are very pleased to read that you had a nice experience during your stay with Hilton Amsterdam. Having guests that come back for 15 years is truly amazing and highly valued. The recommendation is very much appreciated.

Thank you very much for staying with us and we hope that we may welcome you back for a pint and a Prosecco in our Half Moon Lounge and Executive Lounge in July.

Kind regards,


Roberto Payer
General Manager
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Beirut
Top Contributor
109 reviews 109 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed May 26, 2011

A step away from the craziness of Amsterdam city center, lies this quite comfortable hotel with amazing nature surroundings that automatically relaxes you as soon as you get to it.
The cafe in the back overlooking the water and all the nature is just heavenly.

I had a great time there and the staff was very helpful. Rented bikes and went wherever we wanted in a few minutes by bike.

Wifi is very expensive. It should be offered free with the rates charged for the room.

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, June 1, 2011
Dear Soly20,

We would like to thank you for your kind review of the Hilton Amsterdam.

We are very delighted to read that you had a nice experience during your stay with us. The recommendation is very much appreciated as well.

We take your comment regarding the internet facilities very seriously and we will take it into consideration for future developments. It is only with the help of guests like you that we can maintain and improve our high level of service and quality.

Thank you very much for staying with us and we hope that we have the opportunity to welcoming you back to the hotel in the near future.

Yours sincerely,


Roberto Payer
General Manager
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New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 12, 2011

I stay frequently at the Hilton and have found it to be an excellent business hotel. The location is not central but that gives it a calmer, more rustic feeling with the restaurant bar extending out to a lawn along a quiet canal. Rooms are compact but highly functional with high end bedding (the duvet can be stifling if you are a warm sleeper). Executive rooms come complete with a full breakfast in either the 10th floor lounge or the restaurant.

The fitness center is another major positive, particularly by European standards. It is an independent club co-located with the hotel and has vastly more equipment than your normal hotel gym. It can get a little crowded on the aerobic machines but fewer people use the weight equipment. By American standards, the all male trainers seem very "touchy feely" with the female clients but I don't know whether these are the local clients. I certainly would not want my wife being trained quite so attentively!

The restaurant in the hotel is a high end Italian, with high end meaning both high quality and very expensive. It seems to be way over-heated with gas fireplaces going in May and even late summer. Still service is good.

My one beef with this hotel is the daily internet service at Euro 27 per day. This is nearly $40 per day and you have to personally travel to the front desk to sign for it. There really is no excuse for this type of rip-off.

Room Tip: Higher, canal facing, away from the elevators
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  • Stayed May 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, May 17, 2011
Dear Eroyce,

Thank you for filling out a detailed review of your stay with Hilton Amsterdam.

We really appreciate it that you have found Hilton Amsterdam to be an excellent business hotel. We are also very pleased to read that you enjoyed the Personal Health Club.
I would like to inform you that the Personal Health Club is not managed by Hilton Amsterdam, we take your feedback seriously and we will pass it on to the management of the fitness center.

Thank you very much for your feedback regarding the temperature in Roberto’s Restaurant. We have taken notice of your comment and will monitor this to improve our high level of service.

You have indicated that you frequently stay in our hotel, therefore I would like to inform you that Gold & Diamond Hilton Honors members have, besides other benefits, complimentary Internet access.

Thank you very much for staying with us and we hope that we have the opportunity to be welcoming you back to the hotel in the near future.

Yours sincerely,


Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 27, 2011

I recently travelled to Amsterdam with my wife, 14mth old son, and my in-laws. We stayed in this Hilton as we managed to get a deal offering 1/2 price rooms. The Hotel is beautiful with lovely views over one of the many canals. It is slightly out of the way, about a 10/15 minute tram ride to Dam square, and the tram is a 3 minute walk from the hotel. This suited us fine as we weren't there to party :-)

Our room over looked the canals (think it was a deluxe room?) and was spacious considering we had a cot in it as well. We stayed on a B&B basis and the breakfast didn’t disappoint with plenty of fresh fruit, meats and cheeses (if that’s ur kinda thing), cereals, and a cooked buffet. There was plenty to choose from and all fresh from the kitchen.

Our only problem was the automatically billing mini bar, as we needed to chill milk for our baby’s bottle. There is NO space for extra items and ended up being charged for several drinks which we moved to make space for the milk. These were kindly taken of when we checked out without any questions.

We didn’t use the hotel bar or restaurant and from what we saw (reading the menu) it was expensive.

All in all we had a great trip and would highly recommend a stay here, if the price is right.

Staff – Very friendly and helpful
Accommodation – Clean and fresh and the Hilton Pillow menu always amuses.
Breakfast – Super, plenty of choice and fresh

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, May 16, 2011
Dear Baz3,

We are very grateful for the extended review that you posted on Trip Advisor.

Reading the way you have experienced our hotel “beautiful with lovely views”, gives us great pleasure. We are also pleased that you have enjoyed our Hilton Breakfast, which was extended and fresh. The recommendation is very much appreciated as well.

I would like to inform you that indeed our mini-bars are automated. Of course we would always be delighted to empty your mini-bar upon request. Please inform us before next visit and we will take care of this.

Thank you very much for staying in Hilton Amsterdam and we hope that we have the opportunity of welcoming you back to the hotel in the future.

Yours sincerely,


Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Italy
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 26, 2011

Good location, very friendly and helpful staff, very good restaurant and a wonderful terrace on the river...just perfect!

Stayed April 2011, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, May 6, 2011
Dear jointly,

We appreciate the fact that you take the time to write a review of Hilton Amsterdam on Trip Advisor.

We were delighted to read that you have had an “amazing” stay and thank you for your kind words. I have personally shared your positive comment with the Team.

Thank you very much for staying in Hilton Amsterdam and we hope to be welcoming you with us again soon.

Yours sincerely,


Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 25, 2011

After arriving on the first day we were greeted well and taken to our executive room. Included in this package was access to the executive lounge located on the top floor. On the second day we went to have our breakfast to find that the tables had not been re layed where there was a dirty cup and spoon on the table that we sat down on. Breakfast was served untill 11.30 and at 11.20 we were told to eat up as they were shutting soon.

Over all we spent four days there and it was generally a nice experience although a little way out from dam square and taxis seemed to charge what they like. It has a nice garden but some what over priced on bar drinks. We found at times that staff would lurk about for tips and came across some of the front desk staff very rude and ignorant. As we were checking out we wernt even asked if we enjoyed our stay and felt that the lady at the front desk just looked down her nose at us. Even when saying good bye we did not have a reply out of her which was quite dissapointing.

  • Stayed April 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonAmsterdam, General Manager at Hilton Amsterdam, responded to this review, May 16, 2011
Dear Fernandos92,

Thank you very much for taking the time to leave a review of our hotel on Trip Advisor.
We are pleased to read that you generally had a nice experience during your four days stay with us.

We are sorry to hear the way you experienced our Team Members during breakfast and that you did not get the farewell which you deserve. I have shared your feedback within my team to improve our high level of service.

We hope you will give us another chance to prove to you that we deliver the five-star service you deserve.

Yours sincerely,


Roberto Payer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Amsterdam

Address: Apollolaan 138, 1077 BG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Family Hotel in Amsterdam
#32 Romantic Hotel in Amsterdam
#32 Luxury Hotel in Amsterdam
#40 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Amsterdam 5*
Official Description (provided by the hotel):
Welcome to Hilton Amsterdam hotel. Famous for John Lennon and Yoko Ono's 1969 bed-in, the Hilton Amsterdam hotel is a short walk from the Van Gogh Museum and Amsterdam attractions. This canal-side hotel has an award-winning Italian restaurant and is 15 minutes from Schiphol Airport. Do business in the Executive Lounge or unwind in the health club. ... more   less 
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Also Known As:
Hilton Amsterdam Hotel Amsterdam
Hilton International Amsterdam
Amsterdam Hilton International

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