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“Good hotel, in great location” 4 of 5 stars
Review of Hotel The Exchange

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Hotel The Exchange
3.0 of 5 Hotel   |   Damrak 50, 1012 LL Amsterdam, The Netherlands (Dam Square)   |  
Hotel amenities
Ranked #98 of 343 hotels in Amsterdam
Auckland Region, New Zealand
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
19 helpful votes 19 helpful votes
“Good hotel, in great location”
4 of 5 stars Reviewed January 27, 2012 via mobile

We really enjoyed this hotel as it is brand new. Therefore, the bed is great, and lovely areas in the hotel. However, there is no cafe/restaurant (the one downstairs is an expensive juice bar). Note also the whole place (cafe and hotel) only excepts debit card, or credit card with pin only so be aware (NO cash)! There are also very steep stairs, or a very small lift only so access for some people could be an issue. Lastly, no coffee/tea facilities- but the reception staff were happy to give us hot water. Overall, good place and location, but I wouldnt pay full price (we had a 50%opening discount).

  • Stayed January 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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480 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Kilkenny, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2012

This hotel was brilliant. We literally stepped right off the train and into the hotel which was right in the middle of the main street. The hotel receptionist was extremely friendly and, when we were checking in, we were informed that we had been upgraded from a one star to a two star room. Upon making our way through to our room, we couldnt help but notice how stylish and sleek everything was. Most of the walls were made from glass, and the elevators had a really funky design. Our bedroom was really stylish, and exceptionally clean too. We had a flat screen tv, a superblt comfortable bed, and a safe. The bathroom was a really nice wet room.
The cleaners came an changed beds etc. every day and although there is not a lot of storage space, we were provided with hangers etc for our coats.
The cafe downstairs didnt accept cash, however the breakfast there was lovely as crossants and other pastries and smoothies were provided.
There's nothing really bad that I could say about staying here. Perhaps the room could have been a bit more cosy with a rug (the floor was covered in linoleum), but nothing big apart from that.

Room Tip: We were charged a travellers tax of 7.50 upon arrival so be prepared.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 12, 2012

I was really worried about staying in this hotel because of all the bad reviews I nearly cancelled our stay in The Exchange but really glad I didnt. The hotel is lovely it is right in the centre of Amsterdam and a 2 minutes walk from central station. Our room was ready and we were allowed to go in at 10 o'clock rather than the 3 o'clock check in time. The beds are really comfy and the rooms are really modern and spotlessly clean. I don't know what everyone was moaning about we couldn't pick one fault with the place.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 9, 2012

My boyfriend and I stayed there last weekend. We were already very pleased with the interior design, its originality and how everything felt easy and comfortable thanks to an efficient and highly amiable staff. Mostly we are grateful for the extra help they provided on securing our parking discount. The receptionist came all the way to the parking with us, in order to resolve the problems we'd encountered. Most places would have just made a call. That is priceless.

Room Tip: What's cool is each room is different and unique, making for an exceptional experience
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, England, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2012

I booked to stay at the exchange for a short break between Christmas and New Year. I'd got a fantastic price as I'd booked before the hotel had opened (opened 3rd Dec) and I was so pleased I did. The hotel is a stones throw from Central station and very easy to find. The young lady on reception was wonderfully warm and professional. We were even allowed to have our room at 10am rather than wait for the official 3pm check in.
I'd booked the smallest cheapest room they had and it was blooming lovely! It was small but the bed was huge and suprembly comfortable. The decor was very cool, the fittings were all very good quality and the ensuite shower room was beautiful a wet room.
And it was immaculate.
The little cafe attached to the hotel is also to be recommened, but they don't take cash weirdly. They do great coffee, fresh wheat grass, freshly squeezed orange juice, fresh pastries, all really beautiful and terrific service to boot. So, if you want a romantic get away in a proper authentic Amsterdam building with style (if not space) then you'll love it.
Its not a faceless chain, its quirky and high quality. I loved it.......

Room Tip: NB the star rating applies to room size not quality, my 1* room was beautiful.
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  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 2, 2012 via mobile

Are new years stay at this hotel was more than a pleasant surprise. Lots of bad reviews I can see but no complaints from me. Staff very helpful and room impressive very modern and artistic.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wicklow
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 27, 2011

we booked this hotel because we thought it would be new and a little different and also because of a 50% discount!!we didnt expect a room that had a double bed shoved against the wall and if the bathroom door was open u had to walk on the bed to pass it,the room was 3 star but i have stayed in better hostels.The health and safety non exsistant wires running across the floor,absolutely nowhere to hang a coat,put a cup down,put your clothes or belongings.The whole hotel put together with no thought at all to practicality.My clothes remained in my bag for two days,it was raining heavily during our stay and we had to just leave our wet coats on the floor.Our room was on the 5th floor and the lift was out of action so tracking up the numerous narrow stairs was no joke...This hotel is below standard and the only thing it has going for it is clean as it is new and pillows and bed very comfy but it will never get the prices they expect when completed.As for design pre school kids would have done a better job,a few bits of crumpled a4 paper and wool dont suffice as great design.finally dont expect a wholesome meal in the hotel restaurant,its a juice bar which you have to leave the hotel and access through another entrance.We travelled with a group of 8 others who all were sorely dissappointed with this hotel and who wont be going back.

  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel The Exchange

Address: Damrak 50, 1012 LL Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Dam Square
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #98 of 343 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel The Exchange 3*
Official Description (provided by the hotel):
Hotel The Exchange is a hotel with a special love of fashion. The result: a hotel where architecture meets fashion. Hotel The Exchange has 62 rooms, ranging from 1 to 5 stars. Each room has been designed and dressed by graduates and alumni of the Amsterdam Fashion Institute (AMFI). The rooms are as diverse and inspiring as the neighbourhood the hotel lies in. ... more   less 
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