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“Truly exceptional service and the best bed I have slept in for a while” 5 of 5 stars
Review of Crowne Plaza Amsterdam South

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Crowne Plaza Amsterdam South
4.0 of 5 Hotel   |   George Gershwinlaan 101, Amsterdam 1082, The Netherlands   |  
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Ranked #22 of 343 hotels in Amsterdam
Swindon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Truly exceptional service and the best bed I have slept in for a while”
5 of 5 stars Reviewed April 28, 2013

Very friendly and attentive staff. I attended a meeting they have self-service coffee machine that made great coffees; the free "sweet shop" was very popular. We all had too many sweets! Rooms are good as are the rain showers; bed is the best I have slept in for a while.

Room Tip: A room higher up the building has great views.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, May 14, 2013
Dear valued guest,

Thank you very much for writing a review regarding your recent stay in Crowne Plaza Amsterdam- South. It was an absolute pleasure to learn that you were so satisfied about your stay.

Great to learn that you enjoyed the candy buffet on the meeting floor. This is one of the most popular features for guests attending or a hosting a meeting with us as it is a welcome distraction to treat yourself to some sweets during the break.

It is fantastic to know that you had a great sleep. Getting a great night’s sleep when you travel is incredibly important. That is why Crowne Plaza has developed the Crowne Plaza Sleep Advantage program. This program is a holistic approach to sleeping and includes features like comfortable beds enhanced to a new level of comfort with four pillows, a plush duvet, and luxurious sheets, designated Quiet Zone floors to ensure maximum silence, guaranteed wake-up calls and an aromatherapy kit with two specially selected exclusive aromatherapy products from the award winning This Works aromatherapy line. These are made from 100% essential oils and include a lavender pillow spray and eucalyptus pulse oil to help you relax, breathe easier and sleep well.

Once again thank you for your positive words and we hope to welcome you back soon.

Kind regards,

Ingrid van Veen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 23, 2013

Bottom line: AVOID THIS HOTEL IT IS DISGUSTINGLY DIRTY

On arrival I dump my bags in the room and notice that the toilet flusher is not clean (really...not clean).

I arrive back in my room that evening and it stinks of rotten human sweat. Not only can they not clean the toilet but they can't even clean the room. Really really disgusting.

So I ask to speak to the manager and I get taken to the 20 year old looking girl on the coat check. She's the duty manager apparently. All she can say is "I understand". Clearly from her lack of action (and experience) she doesn't. I then resolve to complain again and get someone called Lotte, who looks no older than 22. I ask who I can complain to and who is the General Manager. I ask this 5 times and 5 times I get the answer "I am at this moment".

So if you want an overpriced dirty hotel run by clueless 20 year olds this is the place for you. Oh and they charge you for internet (really?? this is a "business hotel" in a soulless business district south of Amsterdam).

Avoid at all costs.

  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, April 24, 2013
Dear valued guest,

Thank you very much for taking the time to share the experience of your stay. Unfortunately there is quite a discrepancy between your view of events and ours. Therefore I would once more like to offer to discuss your experience in person.

We would kindly appreciate if you would provide us with both contact details and an appropriate time to contact you.


Kind regards,

Ingrid van Veen
General Manager

info.amspc@ihg.com
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Kaiserslautern, Rheinland-Pfalz, Germany
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2013

Originally we thought we booked the Crowne Plaza @ the City Centre, however after staying in this hotel and experiencing hotels in other countries throughout Europe...we are very glad that we stayed here and truly enjoyed our time. The rooms were spacious, very modern and chic, comfortable, and clean. The staff were extremely helpful. My boyfried is a priority rewards member and he received free stuff (either free breakfast or drinks) when we first arrived. Breakfast was very delicious. Getting into the city center was just a quick tram ride away. Would definitely stay here again and would recommend to a friend. One of my favorite hotels in Europe thus far.

Room Tip: Get a corner room on a higher floor.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, May 7, 2013
Dear valued guest,

First of all thank you very much for accidentally choosing the Crowne Plaza Amsterdam- South for your stay in Amsterdam. Especially since you expected to stay downtown in our sister property it is great to read that you had a great experience with us and would recommend us to friends.

It is a pleasure to learn that you enjoyed staying in one of our rooms. After a good night’s sleep a nutritious breakfast is the perfect way to re-energise and prepare for a productive day.

Thank you also for your loyalty being one of our valued Priority Club members. It is great that you were able to benefit from the advantages that come with the membership.

We are proud to have become one of your favourite hotels in Europe and look forward to welcome you back and contribute to another memorable experience.

Kind regards,

Ingrid van Veen
General Manager
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 22, 2013

Hotel was excellent standard, rooms were everything you want them to be, nice decor, quiet, secure, and CLEAN. Hotel has an excellent reception and above all, the staff were amazing, so so Helpful, I am very much in their debt for the time I spent in Amsterdam. They went beyond the normal level of help you get at a hotel and actually helped plan my day out with lots of information added to a custom request I had. Overall the Hotel is a hidden gem, in the quiet Amsterdam Zuid area, 5 mins walk from the station which is one stop away from Schipol Airport, and about 7 minutes from the nearest number 5 Tram line which takes about 20 mins to get to Centraal Station city centre. I would definitely go back to this hotel and recommend to anyone.

Room Tip: Superior room was excellent and spacious, with great modern bathroom with good water pressure and fa...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, May 7, 2013
Dear valued guest,

It was an absolute pleasure to read your very positive review about our hotel. Thank you for taking the time to share your experience with us.

We are extremely pleased that you mentioned the facilities and standards of the hotel to be excellent and that you discovered the advantages of our location. As a hotel should ideally be a home away from home it is also great to know that you felt comfortable and safe while staying with us.

Thank you in particular for your kind words about our reception staff. It is a great and well deserved compliment for the hard work and dedication they show on a daily basis together with the rest of the team.

We hope to welcome you back as our guest in the near future and thank you again for your review.

Kind regards,

Ingrid van Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 20, 2013

This is the hotel with the best arrival experience I ever had. If you take under consideration the fact that the room was not ready during arrival, then you realize that the hotel team went above and beyond the standard procedures just to ensure Guest Satisfaction and Engagement.
I did not only have the pleasure to enjoy an excellent service, but also the hotel room and all facilities were on a top condition.
Great Hotel indeed!

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, May 7, 2013
Dear valued guest,

Thank you for expressing your satisfaction regarding your stay at Crowne Plaza Amsterdam- South through your most kind review.

It was extremely rewarding to read your words about the attentive welcome that you experienced. As it is our aim and passion to help our guests to make their journey a success by combining great service with the best facilities it is fantastic to receive your confirmation that we are succeeding in that. Guest compliments are a great motivation for the entire team and therefore your review has been shared with everyone.

Once again thank you for your review and we hope to be your hotel of choice again during your next visit to Amsterdam.

Kind regards,

Ingrid van Veen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 18, 2013

We were here for one night at the beginning of April 2013. The rooms were clean and comfortable and I loved the decor. Check-in went very smoothly - the front desk staff were very accommodating, even helping us with our suitcases!
There aren't very many restuarants in the area, so we ended up eating at the hotel restaurant, which was very good.
The hotel is outside the central part of Amsterdam, but you could take a Tram to the centre.

Stayed April 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, April 26, 2013
Dear valued guest,

Thank you for staying at Crowne Plaza Amsterdam- South and for reviewing your stay.

It’s great to know that you received a warm welcome by the Front Office staff and that you enjoyed staying in one of our carefully decorated rooms. The hotel has a musical theme inspired by our address at the George Gershwinlaan. This famous composer is represented on paintings in all the guest rooms.

Great as well that you had a good dinner in the hotel. The Zuidas actually has quite some café’s, lunchrooms and restaurants. Most of them are situated on walking distance around the Zuidplein and the Mahlerplein but a bit farther away there are also some special places. Our Front Desk staff is more than happy to advise you where to go.

Once again thank you for reviewing us and we hope to welcome you back soon.

Kind regards,

Ingrid van Veen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 33 cities Reviews in 33 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 17, 2013

We stayed here in April 2013 and thought it to be excellent. We had a suite and after a long flight from Australia it was perfect. It as exceptionally quiet and the room was quite large. Blackout curtains helped a lot. It was clean and functional and the staff very nice. It is a little way out of the city but is easily accessible and the tram ride was no trouble. I would recommend this hotel without hesitation.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPSouth, General Manager at Crowne Plaza Amsterdam South, responded to this review, April 26, 2013
Dear valued guest,

Thank you for reviewing your stay at Crowne Plaza Amsterdam- South and for letting us know that you had an excellent stay.

All rooms in the hotel have been designed with an eye for detail and comfort so we can offer our guests the possibility to have a rejuvenating night’s sleep and to regain energy for another day of working or exploring Amsterdam.

It is great that our slightly remote location was no obstacle for you to enjoy your stay in Amsterdam. In fact we are extremely pleased that you would recommend us without hesitation.

The team of Crowne Plaza Amsterdam- South looks forward to welcome you back on your next visit to Amsterdam!

Kind regards,

Ingrid van Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Amsterdam South

Address: George Gershwinlaan 101, Amsterdam 1082, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Amsterdam
#7 Business Hotel in Amsterdam
#14 Luxury Hotel in Amsterdam
#20 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam South 4*
Reservation Options:
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Also Known As:
Crowne Plaza Amsterdam South Hotel Amsterdam

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