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“Most things are great, some services need improvement” 4 of 5 stars
Review of Crowne Plaza Amsterdam South

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Crowne Plaza Amsterdam South
4.0 of 5 Hotel   |   George Gershwinlaan 101, 1082 Amsterdam, The Netherlands   |  
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Ranked #17 of 345 Hotels in Amsterdam
Nieuw-Vennep, The Netherlands
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“Most things are great, some services need improvement”
4 of 5 stars Reviewed December 14, 2011

This hotel has recently opened. Located in the south, the business center of Amsterdam. Easily reachable by car and public transport. The rooms are very nice. Excellent sleeping quality,large bathroom. Some things were missing but they are working on it. A guest directory, writing paper and a pen was missing.
The service in the bar is great. Nice staff with a good knowledge of the hotel, area and food & beverages for sale at the bar. Also the Manager on Duty was very kind.
Breakfast staff is very friendly. Eggs were made fresh by the kitchen staff upon request. Truly great.
Service at the front desk needs improvement. Not well known in the area. We were going to a restaurant close by but they didn't know the location. The Manager on Duty helped us out. The strange thing was when I returned home and I noticed I forgot some medicine. As I needed the box I called the hotel and found out they located the box. When I requested it to be sent they weren't ready for it as there was no procedure for it yet and they didn't have any boxes to sent it in. The next day I travelled by car to pick it up. So this part of the hotel service needs definitely improvement.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMSPC, Management Assistant at Crowne Plaza Amsterdam South, responded to this review, December 30, 2011
Dear valued guest,

Thank you very much for taking the time to share your feedback regarding your stay at Crowne Plaza Amsterdam- South. All feedback that we receive is taken very serious and immediately discussed within our teams.

I would like to apologize sincerely for the fact that our service standards were not up to your expectations. As a recently opened hotel we still suffer from start- up inconsistency and some of our procedures and standards are not yet at the level where they should be. But thanks to the highly appreciated and constructive feedback of valued guests like you, we are working hard to improve this.

Your kind words with regards to the staff members and service in the various departments were very motivating to read and have been shared within the hotel.

We certainly hope to have the opportunity to welcome you back to Crowne Plaza Amsterdam- South in the near future and to prove to you that we can provide true hospitality and great service.

With kind regards,

Ingrid van Veen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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458 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Quintanar de la Orden, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2011

We have been staying with our son, and experience has been wonderful. The hotel staff warm, friendly and very professional. Being new site, you premiering all things. Transport very fast, it takes about 15 minutes to reach the center. The restaurant service of hihg quality and good prices. In short, celebrating our silver wedding had a good climax. From Toledo (Spain) I recommend it.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMSPC, Management Assistant at Crowne Plaza Amsterdam South, responded to this review, December 30, 2011
Dear valued guest,

Thank you very much for taking the time to write a review regarding your stay in our hotel. It was a pleasure to read your positive words and the fact that you consider our hotel staff warm, friendly and very professional has motivated the entire team to continue to deliver the best possible service and hospitality.

We are very proud that you chose our hotel to celebrate your silver wedding and we very much look forward to having the pleasure to accommodate you and your family again during your next stay in Amsterdam.

In the meantime, if we can be of any further assistance, please do not hesitate to contact us.

With kind regards,

Ingrid van Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2011 via mobile

Stayed at this hotel during a work meeting. The hotel was opened only few days before so somethings was not ready or, I'll say "not yet available", like the breakfast selection was improving from day to day. It is located near the WTC just at walking distance. I found the hotel room very comfortable, modern and clean. The shower is in the bath, protected by a glass window, the furniture are really good. Minibar selection was quite good, but a bit expensive. The general looknof hehotel is reaaly nice, in front of a small water channel filled with birds... People at the reception were nice . i found this experience a good discovery. I'll come back for sure, next time I'll come in Amsterdam.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMSPC, Management Assistant at Crowne Plaza Amsterdam South, responded to this review, December 13, 2011
Dear valued guest,

Thank you so much for taking the time to post your enthusiastic review following your recent visit at Crowne Plaza Amsterdam- South. We are delighted to read you had a good stay at our hotel.

Due to the recent opening the hotel is improving each day, especially the breakfast menu is something that is evolving each day. Each day we are delighted to receive suggestions from our guests on how we could improve their breakfast time.

We are pleased to read that you find the rooms very comfortable as one of the hotel’s main goals is of course to make our guests feel comfortable and welcome.

We are flattered to read that you would come back for sure next time you will come to Amsterdam to the Crowne Plaza Amsterdam South. Please be assured that we have shared you kind comments to the entire team.

Again thank you very much for your positive feedback. We very much look forward having the pleasure to accommodate you during your next stay in Amsterdam. In the meantime, if we can be of any further assistance, please do not hesitate to contact us.

With kind regards,

Ingrid van Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
60 reviews 60 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed November 29, 2011

A very good experience at the Crowne Plaza Amsterdam South, and, if you are a customer of Crowne Plaza, you will get the same taste.
My feeling was that, being opened (officially) from days when I checked in, a few things had to be tuned.
At the check in, at 2.20 pm, my room was not ready; I understand that the check-in time was at 3.00pm, but the hotel was not so crowded, in any case; anyway, after having a sandwich at the bar (very good sandwich) I was rewarded with a nice room, overlooking the small channel at the side of the hotel, with a terrace - unlickily I could not enjoy because of the weather.
The morning after, I wanted an omelette for breakfast, but there was no ham or cheese to feed into it, but the morning after, both were available!
So, good staying, in the end, staff members are very nice, friendly, and do whatever they can to make you feel welcome.
Room is more than comfortable, very quite, no noise at all
I will definitely go back soon, I'm recommending it, no doubt

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AMSPC, Management Assistant at Crowne Plaza Amsterdam South, responded to this review, December 13, 2011
Dear valued guest,

Thank you so much for taking the time to post your enthusiastic review following your recent visit at Crowne Plaza Amsterdam- South. We are delighted to read you had a great stay at our hotel.

As you wrote we still have some fine tuning to do and because of your review we know the areas which need improvement. Indeed the official check-in time is at 15:00 but we would be pleased to offer you the room on check-in when it is available. Due to the fact that we were just open we want to check the rooms very carefully to make sure the room is prefect when you enter.

The breakfast menu is something that is evolving each day. Each day we are delighted to receive suggestions from our guests how we could improve their breakfast time.

We are honoured to read that you would recommend the Crowne Plaza Amsterdam- South. Please be assured that we have shared you kind comments with the entire team.

Again thank you very much for your positive feedback. We very much look forward to having the pleasure to accommodate you during your next stay in Amsterdam. In the meantime, if we can be of any further assistance, please do not hesitate to contact us.


With kind regards,

Ingrid van Veen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam South

Address: George Gershwinlaan 101, 1082 Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Family Hotel in Amsterdam
#7 Business Hotel in Amsterdam
#12 Luxury Hotel in Amsterdam
#13 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Amsterdam South 4*
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Also Known As:
Crowne Plaza Amsterdam South Hotel Amsterdam

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