We arrived at around 7pm and immediately upon exiting the airport we found the hotel transfer car, so no problem there. Whilst checking in we overheard the couple in front of us being asked for a £200 security deposit, which we (and they) were unaware of, this wasn't an issue for us however if you don't know about this in advance it could really put a downer on your stay (we saw a few other people arguing with reception about this as we passed also). We checked in with no issues, staff were polite but aloof and besides checking in and checking out we had no contact with them whatsoever, although on check in the lady did give us a city map and directions to the tram etc we noticed the people in front didn't get this treatment maybe due to their complaining about the deposit.
First impressions of the room and we were really impressed. The tv was on playing nice music and the view of the city (we were on the 11th floor) was spectacular. The room was clean and brand new,the tv was great and we loved all the mirrors.
Now for the bad points; I had the worst nights sleep ever as the bed was quite uncomfy, the pillows are ridiculous and incredibly hard to sleep with, the windows don't open, there was no hand soap or shower gel in the bathroom (the bottles were empty and not replaced throughout) and after the second day (we stayed 4 nights) our disposable coffee cups were not replaced meaning if we wanted coffee we had to use the glasses from the bathroom and there were times when it felt the person cleaning the room had been distracted half way through and forgot to come back. In fairness I'm sure at least some of these issues could have been resolved by talking to the reception staff however by this stage we were pretty incapable of human interaction... We went up to the 17th floor bar late one night to find four members of staff standing around chatting, we asked If the bar was still open to which they replied yes, but the staff seemed so pretentious, unfriendly and unwelcoming we didn't go in for a drink.
Good points: free wifi, iron and board in the room, hair dryer, easy to use safe in the room and free luggage storage if you have a late flight.
Location wise the 13 tram stop is right outside and takes about 10 mins in to town centre although you can walk it in about half an hour if you like. The location has good and bad points, it's kind of nice to be slightly out of the centre but its a hassle to get back if you're feeling a little worse for wear. There's nothing around the immediate area except a KFC and a nice looking swimming pool.
Overall I don't think I'd stay here again, now I know the city a bit better I'd probably stay a bit closer to town...
Now for a mans view...
No...really it was ok,modern, smoky glassed room, clean. Stupid indented hole were the head board should have been so found when lying on the bed we where forced apart. No mini bar in our room. We were on the 11th floor. Think the deposit was for the strict no smoking policy. Smoking anything apart from cigarettes was frowned upon. The tv was a HDTV 1080p MTV and also uk tv bbc1 itv etc. KFC was 5min down road drive through but open till 22:00 (they wont serve u after even if you pretend to be a car). And €20 for two of us well expensive. The trip into town was a nice walk you see some cool places it feels more urban than the Leicester square like town centre. Tram easy ( you pay on them, to a man in a booth). This was my second time to the dam. I didn't remember much of the first one. But this was awesome got a real feel for the place rather than its seedy attractions. Think being a little further out helped with this, as was afraid I'd lose 4days of my life again. Not that that's a bad thing here, you just miss out all the dutchness if that makes sense.
Also airport transfer on leaving costs 5 euros each.