This is my second time staying at the Bilderberg Garden. It's convenient during the IBC expo and a decent enough hotel. However during this stay I checked in normally and authorised a payment on my credit card for 50 EUROs per night and left my credit card on file as normal in most hotels worldwide. On our second night at the hotel, a colleague of mine had a complaint about pre-paying his full stay at the hotel after receiving a cryptic message to his room in the morning. Something that is unheard of in any hotel and so I went with him to the front desk. The concierge had no good explanation for this and got more and more rude trying to explain an unexplainable situation at which point we walked away trying to wait for a more convenient time to talk to hotel staff that could actually help. Minutes later my credit card was charged a no-show fee for the full stay at the hotel. A totally unauthorised charge and ridiculous considering I'm still staying at the hotel. Obviously a snap reaction and bad judgement by the concierge. But asking for the manager yielded no one and just even more rude reactions by the concierge for having been caught charging a no-show fee for now reason (He probably didn't realise I'd get immediate notification by my bank). This kind of behaviour is unacceptable in any hotel and totally insane. I do hope the hotel can fix this before I check out.
- Also Known As:
- Bilderberg Garden Amsterdam
- Hotel Bilderberg Garden
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