We arrived at 1.30pm and were welcomed by the always friendly reception staff. Our room was ready so we were able to check in early, a bottle of wine, card and wine glasses were in our room as a gift from the hotel as this was our 25th wedding anniversary. We emailed the hotel twice prior to our visit asking about taxi transfers to the hotel and room upgrades, both emails were responded to quickly and gave the information requested.
Our room was on the first floor and faced the road, you do get some noise from traffic at night but it is only a normal level of traffic noise. The number 4 tram stops right outside the hotel and can be used to get to dam square and places to eat which are not far from the hotel.
The bed was very comfortable, the room spotlessly clean and of a good size.
The only minor observation would be that there is no information in the room about the hotel and facilities and at breakfast it was a bit slow to have tables set up again for those of us down later for breakfast. That said I would definitely recommend this hotel and stay again if in Amsterdam.