I booked my mum a room here for two nights over Christmas. I chose it based on how close it is to our flat but couldn't have asked for a nicer place for her to stay. From the moment we arrived to check her in to the fond farewell when she left, the customer service was faultless. The staff were always very friendly and nothing was too much trouble. They even welcomed me and my partner in for coffee (on the house!) while we waited for my mum in the bar. She stayed in a single room at the front of the building. Although small like most European rooms, it was spotless, had a comfy bed and good storage and a nice cosy feel to it. There was a small amount of traffic noise but really not intrusive and the double glazing did its job. Bathroom was a good size and very clean too. Mum said the breakfast was excellent and there was a good choice of food. For anyone worried about the location...don't. It's a short walk to the city centre (15 mins or so) or you can hop on a tram very easily if you prefer not to walk. There are a number of interesting shops, restaurants and delis along the way to the city centre which are definitely worth a look. We can also recommend Cafe Thuys (a couple of doors down from the hotel just before the bridge in the opposite direction to the city centre) as a wonderful little bar serving nice food and a good selection of beers. I would not hesitate to recommend the hotel to other friends and family when they visit us. Thank you to all the staff at the hotel for being so kind to my mum (and to us)!