We went there end September 2013 for a long weekend break. The service was good from the start. Everyone in the hotel was very friendly and helpful. Breakfast was good quality, not huge choice but covered all the bases (cereal, bread, croissant, eggs, juice, coffee/tea), but I think quality is more important. We asked for a room in a quite corner, which we got. It is on the narrow side - you can use the bed as the chair for the table. However, all the fittings in the room is top quality, decent size shower/toilet. Clean room & linen. Surprisingly quiet for its location - 4 tram stops to Anne Frank's House museum. The real service test was when my husband had problem with the mattress. It was way too firm for him - he always have problems with firm mattress when he travels unfortunately. It was fine for me personally, I can sleep anywhere. We ask the hotel if they have to give us a mattress topper, but they didn't so they stuffed duvet under the bed sheet. It was still firm and we asked for more layers to be topped up. To our surprise, the manager went & bought a topper specially for my husband! Didn't charge us a penny for it. That is proper service! Would recommend & definitely go back there again if we visit Amsterdam next time.