We arrived on Friday afternoon 9/20/13. I didnt get the gentleman's name, but he was so kind- we were dropping off our luggage en route to the car rental place, and I literally threw our luggage out of the car. He took what i couldnt handle and brought it in with me. He told me he'd place it all in our room, not to worry. Didnt even make me sign in as he knew we were in a no-parking zone. Upon return, he gave us each a glass of wine. So nice!
The whole staff was so helpful with everything, from purchasing hop on/hop off tram tickets, to giving directions. I might add that though this hotel is not in the central area, its still very convenient. We had room 101 which was a nice size, and featured a small balcony and king size bed. One thing that puzzles us on our trip to Europe is why no hotel uses a top sheet. We like to use a thin top sheet instead of a duvet. Luckily, someone had told me about this so we had brought our own.
I think this hotel is a good price and a good location.