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“Unsafe Hotel” 1 of 5 stars
Review of ITC Hotel

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ITC Hotel
2.0 of 5 Hotel   |   Princegracht 1051, Amsterdam 1017 JE, The Netherlands (Rembrandtplein)   |  
Hotel amenities
Ranked #218 of 343 hotels in Amsterdam
Winnipeg, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Unsafe Hotel”
1 of 5 stars Reviewed August 20, 2013

I would NEVER EVER recommend this hotel to anyone. I booked 7 days here. On the 3rd night, at 4 am, someone was knocking on doors asking to be let in. I tried to call the front desk only to discover that the phones only take INCOMING calls, not outgoing. There was a button to call the reception and NOONE ANSWERED MY CALLS. This person came back a second time, knocking on doors, asking to be let in. All I could do was email the hotel desk and hope someone would read my email. In the morning I asked to speak to the manager. I felt UNSAFE in this hotel and I wanted my money back for the remaining nights. The staff gave me a run-around, come back at 4, come back at 11, and the manager never showed up. I forfeited 3 nights and moved. MY SAFETY IS MUCH MORE IMPORTANT THAN ANYTHING ELSE. There are better hotels out there, folks, and this hotel should be avoided at all costs.

  • Stayed August 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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London
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 6, 2013

Welcoming staff on the most part, but the room (triple) lacked any useful furniture, views or space.

The safe was not bolted down and had no key.
There was no wardrobe, but 3 hangers balanced on a radiator. (Useless)
No tea/coffee facilities in room.
In fact the only furniture we had were beds and a tv, so a bit disappointing on that front!

Great location though, but not sure if we would go back at the price we paid.
Also not sure that the taxi company they use follow the 'agreed rate' to the airport.

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Cardiff, Wales, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 2, 2013

After arriving in Amstersam as a group of 6 boys, and leaving the hostel we booked because it was appaling ( Leidseplein Hotel ), we looked around and found this. The receptionist was a young asian woman who could not have been more helpful. The staff were friendly and sociable. The rooms were nice, Clean beds and extremely comfortable ( best bed I've ever slept in ) shower facility is good although water stays in the shower area for a couple of hours so wear shoes when going to the bathroom. The hotel is right on a canal and we were getting blazed there everyday and the hotel didn't even mind! This hotel literally saved our lives as we would've had to sleep in the street for 3 nights in the rain if they hadn't helped us. They even gave us a £30 discount EACH because we explained the situation! A friend of mine paid over £600 for a hotel for the same duration and he admitted the ITC hotel was better. STAY HERE

Room Tip: Room 01 , Room 15 ( big windows to smoke out of ) , Room 19 ( seperate shower and toilet )
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Amsterdam
1 review
3 of 5 stars Reviewed July 16, 2013

Hotel was clean and tidy, very budget but good location!! only downside was the receptionist when we stayed very unhelpful & rude man..

I would recommend this hotel to any one due to the price and location.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Easytobook.com

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Edinburgh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 15, 2013

Hotel is very central, on Prinsengracht and very close to Rembrandt Square. Far enough away for it to be quiet at night though. Staff were friendly and helpful. Room was bigger than expected for the price (three beds for two adults and a five year old), clean and the ensuite shower/toilet had been newly refurbished. Perfect for a short stay in a beautiful city.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kansas City, Missouri
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 7, 2013

We were exhausted and this was further than we wanted to walk from Central Station while carrying luggage so we got a taxi. The hotel is split into several buildings around the area so you may not be staying where you thought. We had anticipated a canal view from the main building and instead we were on a busier, louder street in a secondary building. The Red Light District is several blocks away but Rembrandt Square is closer.

The bed seemed somewhat smaller than a standard double bed but for only one night, it was fine. The bathroom is absolutely tiny and the shower splashes on the floor - no way I could find to prevent it - so we used the hand towels provided to make sure we didn't slip on the wet floor.

The wifi was strange. iPad picked up network but the phones could not.

The bed and bathroom were clean. The safe was very small and didn't have a key so there was really no way to lock anything in it. When we go back for longer, I will not choose this location. Too small for an extended stay for more than 1 person and no way to secure valuables in the room.

For 1 person or 2 people for only a night, this is perfectly acceptable if you want to be in the city itself. If you just want to crash for a few hours or even one night, check out the Yotel in the airport.

Room Tip: When I booked, I did not see a way to guarantee a room with a desired view. It seems to be up to wha...
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, United Kingdom
1 review
4 of 5 stars Reviewed June 26, 2013

This hotel is cheap and cheerful, However it is a beautiful building right on one of the canals, It Is very close to Rembrant Square which is where most of the clubs and bars are, it is however far enough away that you are not bothered by the noise of these establishments. There are also plenty of places to eat and shops close by, Central Amsterdam is about a 10 minute walk, so a very good location. The hotel is basic, but clean, the staff are very friendly and helpful, we were given a free map on arrival at reception. I was very impressed that we had wifi access. My only complaint is that we did not have a wardrobe, just hooks, which was not adequate for our four night stay. I was very impressed with what we got for what we payed, I would definately recommned this hotel for anyone wanting to visit Amsterdam on a budget.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about ITC Hotel

Address: Princegracht 1051, Amsterdam 1017 JE, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Free High Speed Internet ( WiFi ) Airport Transportation
Hotel Style:
Ranked #218 of 343 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:2 star — ITC Hotel 2*
Reservation Options:
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Also Known As:
Itc Hotel Amsterdam

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