I found this hotel through the Expedia website. I was taking my step-mum away for a few days & wanted somewhere that was unlikely to be as noisy as staying nearer to the Centraal Station. As far as value-for-money goes, I think it would be hard to beat this hotel, and I was certainly sold on the price. I read some of the reviews here and found mixed reaction but decided, on balance, to go for it. I didn't regret my decision.
As Mum has difficulty with stairs, I requested a low-floor room at the time of booking, along with a private bathroom if possible. In addition, I e-mailed the hotel direct a few days before departure to confirm these requests would be possible. The reply was prompt, polite and confirmed that our requests had been granted.
Upon arrival, we were advised that we would be accommodated in the Townhouse annex, which is just across the canal. We had the ground-floor room and a private bathroom. When we entered the building, I was a little dismayed to be confronted with what appeared to be an ex-reception area, now being used as a store room, with a single bed in one corner. However, we'd been told that our room was through another door, so we crossed our fingers and went in. We were pleasantly surprised by what awaited us.
Although Mum did have to negotiate four steps down, the room was spotlessly clean and a large fanlight window ensured that it got plenty of light. The beds were a little on the small side, even for singles, but were very comfortable and the bedlinen and mattresses were very clean. A colour TV hung on the wall, a small safe, table & (one) stool, kettle and tea & coffee-making items completed the furniture. The bathroom was the strangest shape I've ever encountered but, again, was operating-theatre clean - more importantly, it passed the "Mum test", which is high praise indeed! Apart from one morning, the hot water was plentiful and powerful, although the floor did get a little slippery if you weren't careful with the spray. It was quite chilly at night during our stay, but the radiators threw out more than enough heat to ensure we stayed toasty.
Room service came in each day and kept the place very clean indeed. I inadvertently left a €50 note on the table one morning but, I'm pleased to report, it had been placed prominently on my pillow when I returned that evening, so the domestic staff are clearly trustworthy. The front desk staff were friendly and helpful and, with only one exception, spoke excellent English: one member of staff went a great deal out of his way to help us with a medical difficulty.
We only ate breakfast there one morning - though not, I might add, because the food was bad. It was the usual Continental fare: bread & rolls, a selection of cold meats and cheese, eggs, fruit, cereals, fruit juice and tea/coffee. What we ate was very good quality, and it's a reasonable price too, but the "dining area" is actually just a few tables in reception. Since neither of us were keen on being watched while we ate by guests checking in & out, we decided to eat elsewhere for the rest of our stay.
I have only a few minor criticisms. Although it was particularly clean, the room was pretty small for two people and there was absolutely no hanging space or drawers. I think the hotel should also do something about tidying up what was supposed to be our sitting room. There was furniture stacked in one corner, it was difficult to get past what I assume to be the old reception desk just inside the door and there was a hole in the floor cover by a board - though, in fairness, it wasn't in the direct line of route to the actual room. However, it gave a very bad impression and rather spoilt the appearance of what was essentially a pretty comfortable room.
In addition, there were a group of young guys on the floor above ours and, although they weren't noisy per se, our roof formed their patio and the noise when they were out there smoking was quite amazing. It's not that they were being unruly, but their voices seemed to be magnified somehow and their footsteps sounded like a herd of elephants playing with bowling balls. It also meant that there were a couple of times when we had to close our window, for fear that we might float away on the fumes!
On the whole, however, I'd be telling lies if I said that it spoilt our trip or meant that I wouldn't recommend the hotel to others. A good location, with regular and quick tram links into the centre, free wi-fi and friendly, helpful staff all add up to amazing value-for money. Both Mum and I would certainly stay there again.
Be aware that not all rooms have private bathrooms and even the ground floor room has steps. You ma...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.