As other reviewers have confirmed, the location is great. In a busy shopping area but away from the trashy part of the city (which is towards the station).
I would class it as a guest house/b&b rather than a "hotel". The guest room we stayed in felt very much like somebody's private bedroom rather than a hotel room. That may appeal some people more than it did us.
The owner and manager have superb customer service skills. Warm, friendly and helpful.
Our only criticism is the horrendously noisy plumbing in the guest room that we stayed in (4). On the first morning we were woken up about 7am thinking there was a pneumatic drill outside. On the second morning we realised it was the water pipes in the wall. I am not sure if this problem related to this room only so it may be worth requesting a room without this problem. Apart from this, the guest house is quiet despite the busy location.
As a matter of interest even though this is one of the city's longest established "gay hotel's" we found the majority of guests appeared to be straight couples on the weekend we stayed.