I had booked the Rembrandt suite many months ago as a surprise romantic trip for my partners birthday.
A week before we were due to stay there the owners contacted me to let me know that major construction works were taking place outside the hotel, and crucially were going to be taking place throughout two of the nights we were due to be there. (Talk about bad luck.) As we had the only street facing suite they offered me the option of cancelling without charge.
I did take them up (somewhat guiltily) on this offer as I really wanted the trip to be special for my partner, and not spoiled by noise and dust.
I wanted to mention this exceptional customer service on Tripadvisor, as it really is very rare these days. On my next visit to Amsterdam I will definitely stay here as I know we will be very well looked after.