The hotel and staff were lovely. I was there for a birthday weekend with my partner and they were kind enough to offer a free upgrade to a deluxe room and a complimentary drink at the bar during our stay . The tram from central station stops right outside the hotel. The dissapointing thing is we had booked a double bed however as lastminute are contracted for double or twin we were given two single beds pushed together causing quite an uncomfortable night sleep. Furthermore we were not advised of this apon check in. Whilst checking out I noticed another couple complaining about the same issue. Looks as though this could be a regular problem and id reccommended requesting a double upon booking and check once ur there as it isnt garenteed.