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“Excellent hotel near the train station in Amsterdam” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands   |  
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Ranked #48 of 344 Hotels in Amsterdam
Monterrey, Mexico
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Excellent hotel near the train station in Amsterdam”
5 of 5 stars Reviewed April 10, 2014

We stayed there from April 5-9 and were very happy to have chosen this hotel. It is very convenient transportation-wise. We came in on a train from Frankfurt, and the hotel is a short 5 minute walk from the Amsterdam Centraal Station. You do have to watch where you are going because the maze of bicycles, trams and cars is amazing......be sure to look both ways before you cross any path or street! Check-in was a breeze (with free cookies, as always!), and I upgraded to an executive package for 50 euro per night. This assured me a better room, facing the city (way better than facing the harbor and dealing with the noise from the train station), with access to the executive lounge for breakfast and drinks in the afternoon. Our room was large for european standards, a good sized bathroom (with a completely enclosed shower which is not common in Europe), a safe, and an iMac (which serves as a TV as well). My only complaint is the lack of storage space for clothes. We had a nice view of the city, and we entertained ourselves watching the ballet of bikers, pedestians and cars weaving their way through the intersection below. Breakfast in the executive lounge was the same all four days we were there, with a good selection. Afternoon drinks and snacks were OK too, but at times the staff took too long to replenish the snacks and pick up the plates. They had Heineken on tap, and good red and white wines, plus a fridge full of many other drinks. Again, the view was excellent in the lounge and there is an iMac with printing capability right there, which I used to print out tickets to the Rijksmuseum and Van Gogh museum (don't go to these museums without a ticket......avoid the line at the museum by printing out your tickets beforehand...you will save valuable sightseeing time). Our room (544) was at the farthest point from the lobby, so it was quite a walk from the elevators. If you have any type of mobility issue, please ask the hotel to give you a room that is closer to the elevators. The hotel has a nice looking Cafe (which we did not use) and a Starbucks on property. We had 4 great days in Amsterdam, visiting all the sights, and the hotel location helped out tremendously, because most tram lines arrive at the Centraal Station, so getting to and from the sights was a breeze. Even though the city is walkable (it takes 30 minutes to walk to the farthest touristic sights), I recommend buying the all day tram pass, or a multiday pass. The system is so efficient and easy to use, that it saves you a lot of time and walking effort. We also took the train out from Centraal to Keukenkoff which was very convenient being so close to the hotel. Keukenkoff is definitively worth the trip, with it's beautiful tulip gardens. We were there on a Sunday when they celebrated Holland Heritage weekend, so we got extra treats such as Clogmaking, Gouda-cheese and smoked eel tastings, plus costumes, music and dancing, with a gorgeous spring day. Amsterdam is definitvely a city worth visiting, and the Doubletree Amsterdam centraal Station will be my choice when I return.

Room Tip: Room 544 though far from the elevators, is very quiet and has a nice view of the city.
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 11, 2014
Thank you very much for this fantastic feedback on the hotel. It is great to hear that you have a great stay in our hotel and enjoyed your room and our Executive Lounge. Good that you were able to visit all highlight in and around Amsterdam. I understand that you really liked Keukenhof. It is great to hear DoubleTree would be your first choice when visiting Amsterdam again and if you make a booking, please inform us so we can assure you will have enough space for your clothing! Thank you very much and we hope to see you soon again!
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3,433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Saint Albert, Alberta, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 10, 2014

Nice hotel, good location, friendly staff and large rooms. We were on a Viking River cruise and from where we docked we were able to walk to the hotel. We paid extra to use the Executive lounge however it was hard to find somewhere to sit.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 11, 2014
I am happy to hear you have had a great stay here and you have enjoyed the location of the hotel! It can be very busy in the Executive Lounge indeed, as this is for all our guests that are staying in an Executive room and especially during our "happy hours" it is very popular. I am sorry for this. I am happy though your overall stay has been very pleasant and I hope we may welcome you again!
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Swansea, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 10, 2014

If you're looking for a smart, modern and friendly hotel in Amsterdam, look no further.

Upon arrival we were told that our room wouldn't be ready for another hour and a half. We dropped our luggage off and headed to The SkyLounge with our cookies. The SkyLounge is everything I imagined it to be; gorgeous cocktails, amazing views and excellent atmosphere. We were having such a good time in The SkyLounge, our rooms had been ready for an hour.

The room (Queen Hilton Guest Room) was clean with a small but well equipped bathroom.

We didn't have breakfast at the hotel, but the Starbucks made up for that.

All the staff were very friendly, the bars were excellent and the Hotel was very close to the train station and the centre of Amsterdam; but far enough away to have a relaxing oasis to return to. Within a week of returning, we booked to visit Amsterdam in August, staying at The Doubletree but this time in the King one bedroom master suite with terrace! :)

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 11, 2014
It is really nice to read these lovely comments! It makes me really happy to read you have had such a good stay here and already planned a new visit! It is good to hear that you loved our SkyLounge and had a great time there and that you could easily visit the centre of Amsterdam from the hotel.It was a pleasure having you and we are looking forward to your next stay in August!
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amsterdam, The Netherlands
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2014

booked executive room, good location no sleep night one due to live music in sky bar. No free newspapers were delivered. We were disturbed prior to departure because we did not specify we were availing of late check out

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 11, 2014
Thank you very much for sharing your feedback, it is greatly appreciated by us as it enables us to improve our services where possible. My sincere apologies about the music in the SkyLounge. We are working on the soundproofing of the SkyLounge for a while already, trying to isolate the rooms that are close to the SkyLounge and the SkyLounge itself. I do hope you have had a good stay here and if you would consider our hotel again please inform us, so we assure you will not be bothered by the music of the SkyLounge again. Thanks again for sharing your feedback.
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Lexington, Kentucky
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 9, 2014

Great stay, centrally located, friendly staff, comfortable rooms. We took a cab in from the airport even though this property is locate right next to the Main train station. Plenty of things to do an eat right within the complex. sky lounge is a must day or night.

Walk across the bridge, and you are in the heart of Old Amsterdam. Watch the many bicyclist, scooters and trams and get lost in this wonderful city. My next visit I will stay same place.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 10, 2014
Thank you for your positive feedback! See you next time. Caroline.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Top Contributor
66 reviews 66 reviews
51 hotel reviews
Reviews in 33 cities Reviews in 33 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed April 9, 2014

Having travelled to many different countries and stayed with many different hotels with work, I have to say I am a little picky when I'm travelling on my own purse!
Despite there being a lengthy delay on check in, an issue with our first room and then a mix up by the hotel with the bookings I made (2 bookings due to using points on one; cash on the other) which meant not only were we locked out of our room on day 2, but I was made to pay part-way through our stay... I'm still giving this hotel an excellent rating.
Why? Mostly due to the fantastic service received whilst staying with them and also the great way they went about trying to resolve the issues that came up during our stay. The 2 female managers / duty managers we encountered are a credit to the hotel. Fantastic at resolving our issues and going out of their way to fix them.
Room itself was great - a junior suite with a great view. Breakfast in the exec lounge was more than sufficient for setting us up for the day.
Treats each evening in the exec lounge were also of a high standard - and the area was well maintained by the staff on duty. Shame a few greedy non-exec lounge patrons were sneaking in and out to take treats for themselves....
Gym was adequate for what we needed during our stay.
Food in the bar downstairs was tasty & of a good standard.
Starbucks in the lobby was handy.
Sky lounge was one of the best I've been in! Great buzz, great service and fantastic cocktails.
Was sad to check out...
So despite the couple of issues we had, I would love to return to this hotel in the future.

Room Tip: Pay the little bit extra and go for an exec room or junior suite - well worth it!
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 10, 2014
What a great review! Very nice to read such positve words. Again our apologies for the inconveniences regarding your reservation. Hopefully we may welcome you back again in the future! Caroline.
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Inverness, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2014

We had a room on the 9th floor with a view of the harbour and all it's traffic. The room and bathroom were a little small but spotlessly clean and comfortable, and good to have tea making facilities to have a cuppa with the warm cookie! Even better is the breakfast buffet, with a huge selection to suit every taste. All the staff are pleasant and helpful and give the impression that they actually enjoy their work. We would certainly book here again.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 9, 2014
Thank you for your positive feedback! Regards, Caroline.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 553
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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