Having travelled to many different countries and stayed with many different hotels with work, I have to say I am a little picky when I'm travelling on my own purse!
Despite there being a lengthy delay on check in, an issue with our first room and then a mix up by the hotel with the bookings I made (2 bookings due to using points on one; cash on the other) which meant not only were we locked out of our room on day 2, but I was made to pay part-way through our stay... I'm still giving this hotel an excellent rating.
Why? Mostly due to the fantastic service received whilst staying with them and also the great way they went about trying to resolve the issues that came up during our stay. The 2 female managers / duty managers we encountered are a credit to the hotel. Fantastic at resolving our issues and going out of their way to fix them.
Room itself was great - a junior suite with a great view. Breakfast in the exec lounge was more than sufficient for setting us up for the day.
Treats each evening in the exec lounge were also of a high standard - and the area was well maintained by the staff on duty. Shame a few greedy non-exec lounge patrons were sneaking in and out to take treats for themselves....
Gym was adequate for what we needed during our stay.
Food in the bar downstairs was tasty & of a good standard.
Starbucks in the lobby was handy.
Sky lounge was one of the best I've been in! Great buzz, great service and fantastic cocktails.
Was sad to check out...
So despite the couple of issues we had, I would love to return to this hotel in the future.