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“Smart, friendly well located” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands (Binnenstad)   |  
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Ranked #46 of 345 hotels in Amsterdam
London
Top Contributor
111 reviews 111 reviews
38 hotel reviews
Reviews in 46 cities Reviews in 46 cities
57 helpful votes 57 helpful votes
“Smart, friendly well located”
4 of 5 stars Reviewed April 8, 2014

Located right next to Centraal Station, and a short 5 minute walk to where the "action" is in Amsterdam, but far enough away from the mayhem to offer a bit or respite. Its very clean, well maintained (a relatively new hotel) and the rooms comfortable, quiet (despite train station next door) with air con. Good shower but would have liked a bath to soak in. First warm sunny day of the year when I arrived so rooftop bar was busy; worth a look. Got a free upgrade to a junior suite; two rooms with access to the Exec lounge offering free drinks and nibbles (not missing much if you can't get in).

Hotels in Amsterdam aren't cheap, and had to book a long time in advance to get anything vaguely like a decent price but even then cost a fair amount. Cheekily was asked for 40 Euros if I wanted to get in my room an hour earlier (even though it was ready) but weirdly offered free late checkout 'til about 2pm. Not sure what that was all about.

With a decent deal I'd stay again; made to feel welcome and apart from the early check in charge couldn't find fault.

Room Tip: Ask for a room overlooking water/town unless you're a train spotter.
See more room tips
  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 9, 2014
Thank you for your feedback! We do ask a priority cleaning charge when guests would like to check in before 15:00, because we have to schedule more staff to clean all priority rooms. Hopefully this explains the situation.
Perhaps you are a HHonors member? One of the great benefits of our HHonors loyolty program is the complimentary late check out until 14:00.
Hopefully we may welcome you back soon! Caroline.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (852)
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English first
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 7, 2014 via mobile

Great location, easy to get around. The staff are really helpful. Let us check out at 2pm instead of 12. Lovely choc heart delivered to our room for my birthday :0). Rooms include toiletries, fridge, hairdryer, slippers, dressing gown, deposit Box etc. Stored our luggage free (we were flying late). Would definately recommend!

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 8, 2014
Thank you very much for these great comments! I am happy to read that you really liked the hotel and staff and that you have had a nice birthday here. Thank you for recommending us and hopefully we can welcome you one day again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
4 of 5 stars Reviewed April 7, 2014

We stayed at the Double Tree by Hilton at Amsterdam during our kids school term break holiday. the location is superb because it's just walking distance to Amsterdam Centraal station that connect you to other nice locations arround Amsterdam. The room and services was very good during our stay, with just need to look at the detail of room cleaness. Look forward for another holiday and staying with your hotel

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 8, 2014
It is great to hear that you and your family really liked your stay here. Thank you for the nice compliments about the rooms and the services, it is great to hear that they were according to your wishes! Hopefully we can welcome you all back in our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 7, 2014

I can't fault this hotel at all! The staff were so so helpful and we had a trainee check us in and she was so kind and helpful and knew exactly what she was doing. Also when you arrive you get given their warm cookies and THEY ARE TO DIE FOR! We ended up buying three tons to bring home. It's right near the station and close to everything you need. I would go back to this hotel in a heartbeat! Anyone that has it booked I envy you!!

Stayed February 2014, traveled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 8, 2014
It is really nice to read that you really enjoyed your stay here. I am happy that all our staff was able to help you at all times and that you really liked our cookies! Thank you very much for these lovely comments and hopefully we can welcome you again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed April 6, 2014

Decent stay, but have enjoyed other hotels in Amsterdam more. Arrived at 115pm and was told I would have to pay 40 euro to check in an hour and a half early (even though the room was ready and waiting). Have never had this happen at a Doubletree before (only a silver status member, but have never been asked to pay for an early check-in esp that close to time).

Wi-fi is painfully slow, bordering on useless.

Room service was quick and the food good.

Stayed April 2014, traveled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 8, 2014
First I would like thank you for sharing your feedback, we really appreciate this as it enables us to improve our services and hotel where possible. It is good to hear that you liked our food and the room service was quick. I am sorry for the inconveniences during check-in, I would like to explain the fee we charge for early check-in. Our hotel offers a priority cleaning service for early arrivals allowing guests to enjoy the comfort of their room from the morning already, adding the day to the reserved period at a surcharge of EUR 40. Alternatively luggage can be stored in our luggage store, awaiting the room to be ready, which in our regular cleaning service is by latest 3PM.
My apologies for the slow WIFI you experienced. It would be highly appreciated by us if you could let us know your room number, so we can check the WIFI in this room and see if we can solve the problem as we hardly have complaints about the WIFI.

Again thank you very much for sharing your feedback and I do hope you would consider our hotel again for your future visits.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 6, 2014 via mobile

Had an amazing time at this hotel for my partners birthday, was upgraded by Herman who was so helpful have stayed at many hotels here over last few years a ad would not stay anywhere else again without a doubt the best hotel for location, value, hospitality, cleanliness and overall fab :) will be back for sure xx

Stayed March 2014, traveled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 8, 2014
Thank you sharing your nice comments! I am really happy to read that you have enjoyed your stay here and that you and your parents celebrated a really nice birthday! We could not wish for a better compliment than the one you gave us, thank you very much and we are looking forward to welcoming you again!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Draper, UT, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2014

Ours was a very short stay, as we transitioned from Viking to our plane.The hotel's location was very useful to us. We could walk from there to many different stores, restaurants, or connections to various bus or boat tours.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, April 8, 2014
Thank you for sharing your feedback on the hotel. I am happy that you have enjoyed your stay, even though it was a short one, and hopefully we can welcome you again in the future!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #46 of 345 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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