Before my flight to Amsterdam, hubby assure me that Dutch are very warm & friendly esp people from the hospitality industry! Well, not for Double Tree, the Front Desk ladies made the cold weather even colder!
Rooms are small (reminded me of Hong Kong), no double-glazed windows, noise from outside (trains, ambulance, motor bike) canbe heard clearly esp in the middle of the night and early in morning. Otherwise, rooms are well kept & clean.
That about all for Double Tree Amsterdam, I really disappointed with their service, I have high expectation when we talking about Hilton here! The folks appear to be nice and warm on their Face Book, however, don't deceive by that. They have very nice hardware (building, décor etc) but seriously lack of software-serve with passion and initiative.
Although I had email my flight details months before of our trip and It was my fault to expect the hotel would have take the initiative to arrange us for an early check-in after 13hours flight! (we booked 2 rooms)
Following are what had transpired during our check-in:
No greeting no smile from the counter staff..
Me: Can we have the rooms earlier? (it was about 10am)
She: NO, if you want earlier check-in, you should have asked! Check-in time is 3pm!
Me: In that case, can we have at least 1 room for us to rest, we had flew for 13hrs?
She: No, rooms are full! (continue to do her check in without looking at us)
Me: Where do you suggest we should go to kill our time?
She: I don't know!
Me: (getting frustrated with her attitude); well, can you give us a ring once the room are ready?
.......the next few questions were still cold NO from her.
Another colleague of hers, who also has some attitude problem, it suddenly made me wonder am I plain unlucky or becos I am Asian! When I approached her on how should I dial a local nos from my cell phone (showed her the tel nos I wanted to dial), she replied to me: I don't work for Telco !
I felt like I was talking to a robot who has no passion to serve. For other hotels we stayed before, be it budget or luxury , people are ready to help and at least we can feel their passion, but not for the ladies. ok, at least the guys at the customer service were really nice and helpful in this hotel.
I would hated to say they are racist but can't help to feel that way, we felt unwelcomed. I witnessed the ladies were rather rude to another group of tourists but were much nice towards business travellers.
I am so glad that I only stayed there for 2 nights and I booked rest of my remaining 5 nights with The Metropolitan (after we returned from Switzerland) instead. And I will definitely not going to stay there again when I am back to Amsterdam next year for 2 weeks and will NOT recommend any of my friends to stay at Double Tree!
Stay at The Metropolitan instead, lovely apartment, warm owner and nice neighbour. It's just a stone throw away from many attractions and not far from Central Station.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We very much regret the feeling you have been given upon arrival at the hotel. As you can see from other reviews this was absolutely not representative for the service and friendliness we are known for.
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We have immediately investigated thoroughly how this could have happened and spoke to the concerning employee and supervisor in charge. On behalf of all of us we do sincerely apologize. Please trust we make no difference between guests in any way, being an international hotel we love to welcome guests from anywhere in the world.
Regarding the sound in your room I am surprised to read, as the rooms are isolated according to the strictest norms in sound proofing. Windows are even triple glazed. However behind the curtain there is a small part of the window which can be opened. As this is not directly visible, could this perhaps have been the cause of you hearing ambulances etc?
I do hope we may welcome you back in the future to show you your recent experience was truly incidental.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.