My friend and I stayed at this hotel from September 22-26, 2013. After encountering some challenges with respect to an early check-in, we raised our concerns with the Hotel General Manager. The positive response we received almost immediately from the Hotel General Manger was nothing short of outstanding. Having traveled all over the world, I can only say that this hotel's General Manger presented to us the epitome of extraordinarily good customer service for which we were extremely grateful.
The location is without a doubt the best in Amsterdam...about a 5-7 minute walk from the River Boat Cruise Terminal and about a 5 minute walk from the Railway Station!!
The hotel room decor is practical and perfectly acceptable. The ground floor restaurant is classy, modern, sleek and offers excellent food, while it's less formal coffee shop is attractive and welcoming.
Finally, this hotel offers an extraordinary roof top Sky Lounge bar sporting floor to ceiling windows along the entire length of the building, including an outdoor seating area. It is very modern, hip and will appeal to the up and coming young business men and women...it certainly deserves a visit.
We received good value for our money and will forever remember the generous, responsive and exceedingly sensitive customer service offered to us by the General Manager.
Mike, Ottawa, Ontario. Canada.