We stayed a week here. I booked it because we came in to Central Sation and were leaving from there so it was so convenient. I have mixed feelings. Our room was fine, nothing European, but I knew that going into it. The bathroom was very nicely appointed with a good shower. There was enough counter space for the two of us. The bedroom size was fine. I don't expect huge in Europe. We had a King bed; 2 night stands; a chair and small table; a desk with an apple TV/radio/computer; a small closet with safe and two shelves; a refrigerator that had plenty of room for our stuff; and some additional shelves. The computer part of the TV was good. We checked most of our email via the computer, the internet worked well. It may have been the location of our room but the free WI FI was AWFUL. I don't know. The place was packed with tourists and business people so I don't know what others did. It was fine in the lobby. For the best reception, to log on, we had to stand in the corner of our room by our door and hold up our phone or ipad. I took a picture and sent it to my sister to document it. Ha Ha. We asked twice at the desk if they could do something about it and to their credit, they sent up a technician twice. It basically made no difference. So BE AWARE! We had an ipad and 2 iphones. There was also an outside area at the end of our corridor so we spent some time out there in the evening with our wine and vodka (self-purchased). No one else was out there at all and we had good views of the city especially at night. We did not eat a meal there. We did go to the Sky Lounge once because we had received a card for a complimentary drink. That is another issue. We got the card because we called and asked for assistance on some information. No one ever got back to us.. So they gave us the complimentary drink. We had a little bit of an issue with the waitress in the lounge but eventually we got our free alcoholic beverage. The location is good to walk all over the city or to catch trams or a canal tour or buses or to take the train. But if you want to catch a quick bite first thing in the morning, don't expect many restaurants near there to be open until after 9 AM or to have fabulous food in that immediate area. That requires some more walking. There is a Starbucks right at the hotel too if you crave your coffee fix. They hotel also had free water and apples in the lobby at all times and we received free cookies when we checked in. Overall, if you are aware of the wifi situation, it is a good place to stay. The staff was very nice (except the non-call back) and the concierge helped us with tour tickets. Hilton was very good to us when we took issue with some things.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 18, 2013
Thank you for this elaborate feedback, we highly appreciate this.
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It is good to hear that your experience was positive. Even if the WiFi is free, the signal should be good, and strong. Would you be so kind to reach out to us and tell us the details of your stay? We would like to find out which room you stayed in, so we can address the WiFi situation in that room in particular. We apologize that have not been able to solve this situation on the spot.
We hope you will consider staying with us again. If you do, we will make sure WiFi will be perfect, to ensure your entire stay will be one to never forget.
Thank you for staying with us.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.