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“Near Central Station” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands   |  
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Ranked #48 of 344 Hotels in Amsterdam
istanbul
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Near Central Station”
4 of 5 stars Reviewed October 13, 2013

i Choose this hotel for the location .it is nice for me but little cold in august for me .Hotel Have big windows that is why it comes to me cold .For me not to much problem but in winter ...? i donnot know .Hotel offer cokkies on your check in .it is so nice for me .Good luck and have a more guest

Room Tip: lıce location new hotel
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 17, 2013
Thank you for your feedback!

It is good to hear that the location of the hotel was a convenience for you, and that you appreciated the cookie upon check-in.

The temperature is adjustable in all rooms individually. Should you stay with us a next time, and you find the room to be too cold, please contact our duty manager. We will make sure the room will be at your desired temperature!

We hope to welcome you again real soon.

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,440 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (946)
Date | Rating
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  • Dutch first
  • English first
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 12, 2013

Doesn't matter how nice the hotel is, if you can't sleep, it's not worth a penny. We got to our room at 10:30 pm and could hear rhythmic thumping and screaming drunks from the Skylounge upstairs. Ok not bad, you think. But it got progressively louder + soon we could hear the lead singer and sing along. (Not!) At 2:00 I called the desk to complain and was offered an apology and some ear plugs. No change to the volume. It finally ended at 2:45 am. By this time we're wide awake. We had to be up at 7:30--No sleep for us tonight.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 17, 2013
First of all let me thank you for visiting our hotel and for taking the time to share your experiences.

As a hotel, one of the most important aspects of our service is that we are able to offer a good night’s rest, and we sincerely regret that we have not met your expectations in this. We strive to make sure that all our guests have the best stay possible. We take the point of noise nuisance very seriously, and we are currently re-evaluating the sound system and sound isolation.

Please be informed the nuisance was caused by a one-off event. This obviously does not justify the disturbance of your night rest, therefore please contact me personally with the exact details of your stay as I would like to make it right.

Please accept our apologies for the inconvenience, and we hope that you will consider staying with us again. And if you do, we will do our utmost to make sure that we will meet, and exceed your expectations.

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 11, 2013

If arriving by train this hotel is in a prefect location so you can avoid the taxi ride to your hotel. You can then walk everywhere. Hotel is modern and comfortable . Our only niggles were that paper cups were provided for in -room hot drinks with a note saying that porcelain cups would be provided on request. We requested these to make a cup of tea and they never arrived. It should not be too much to ask to have a proper cup provided without having to ask and wait.
We also asked for a recommendation for a dinner booking for a Rjsttafel and we found the place very touristy- we should have stuck to the Trip Advisor recommendations.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 17, 2013
It is good to hear that you had a comfortable stay with us. Thank you for sharing this!

We will take the feedback into consideration regarding the paper/porcelain cups. Please reach out to us for your next stay. We will make sure we will have the porcelain cups ready upon your arrival and that we have a list of suggestions ready for you for restaurants in the area.

We hope to welcome you again.

Caroline
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India
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 11, 2013

This is a good location. Very near to Centraal station where the life is all around till late nights. Hotel is staff is very friendly and they also understand all Hilton Value for money concept. I am really impressed by this place.

Room Tip: Try the rooms on the City/Canal side so you can avoid train sound on lower floors.
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 14, 2013
Thank you for taking the time to write us a review, we greatly appreciate it!

It is wonderful to hear that you experienced our staff as very friendly and that you were really impressed by our hotel.

We hope to welcome you back in the future!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, Scotland, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 10, 2013

Hotel is nice overall, great location. Room is nice, as Gold upgraded to Deluxe room. Deluxe feels a bit small for their upgraded product. Lounge is nice, good snacks and drinks. Location is the real bonus, super close to everything interesting and important to visit. 20 minutes to airport on train.

  • Stayed October 2013, traveled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 11, 2013
Thank you very much for taking to time to share your feedback with us. It is greatly appreciated!

It is good to hear that we were able to upgrade you to a Deluxe room due to your HHonors status. I am sorry to hear the size of the room did not meet your expectations. For future references; if you require a larger room, we do have suites available for a supplement.
Please contact the reservations department for more information regarding a suite booking.

It is also great to hear that you enjoyed the Executive Lounge!

We hope you will visit us again in the near future,

Caroline
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Evanston, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 10, 2013

The Doubletree offered us a very convenient location to get anywhere. It is right next to Central Station - the hub for all transportation in, out and around Amsterdam. The guest services were knowledgable, helpful and offered purchases of museum passes right there. The hotel is clean and stylish. The only downside was the room did not have adequate space to unpack and therefore the open suitcases were always in the way.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 11, 2013
Thank you so much for your honest review. We truly appreciate it!

I am sorry to hear the size of your room did not meet your expectations. Our rooms have been designed to offer a comfortable stay with all facilities you may expect from a 4 star property, making maximum use of the limited space available on a prime city centre location.

It is good to hear our hotel is in a convenient location and that our guest service staff was helpful and knowledgable. I will inform them about your positive feedback!

Thank you again for your review and we hope to welcome you again in the future!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 9, 2013

Stayed in this Hotel July '13 with a friend. The hotel is at the epicenter of Amsterdam, a short walk from Centraal Station. For a European hotel room, I was pleased with the size and amenities. The staff spoke great english (as with most people in Amsterdam), there are complimentary computers in the Lobby, and the wifi is excellent.

The rooftop bar and viewpoint provides the best picture opportunity in Amsterdam. Truly, you can see the entire city while you enjoy a cocktail.

Further, we were able to enjoy the free Happy Hour from 7-9pm. All you can drink wine/beer and snacks. Inquire about this, it is well worth it.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 11, 2013
Thank you very much for taking the time to share you positive feedback with us! It is greatly appreciated!

It is so good to hear that our rooms met your expectations and that the hotel was in a convenient spot for you. I am happy that you enjoyed our SkyLounge as well as the Happy Hour.

I hope to welcome you back in our hotel soon!

Caroline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #48 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 553
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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