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“Very good but not great” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands (Binnenstad)   |  
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Ranked #42 of 345 Hotels in Amsterdam
New Rochelle, New York
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Very good but not great”
4 of 5 stars Reviewed October 7, 2013

We chose this hotel for its location and availability; I was in town for a major convention and we booked late, so many of the prime properties in Amsterdam were either unavailable or ridiculously expensive. The location is convenient for getting to and from the airport and anyplace else the trams go, though the entrance to the hotel is at the far end of the building from the Central Station. During the day this is no problem because you can enter through the Starbucks at the near end of the building, but at night in the rain it's a pain. The other downside is that you've got a bit of a hike past the construction for the new Metro line and across the bridge to get to any of the downtown restaurants or shops. Again, not a problem on a nice day, but with Amsterdam's frequent showers it can get old quickly.

The rooms are decent but small by American standards. Ours overlooked the tracks and the harbor. I like trains, so that was no problem, but the windows in the rooms on this side of the hotel have an extra layer of glazing for noise reduction and as a consequence don't open. The ones on the city side of the hotel have operable windows. If you book, make sure you aren't assigned a room on the courtyard; it's no more than ten meters wide, so you have no privacy and no scenery.

We did not visit either the restaurant or the top floor bar; we though they were both overpriced. We did visit the lobby bar for breakfast, which was a bargain for a hotel. Two cups of tea and two pain au chocolat set us back less than 10 Euros. Another alternative is the Starbucks on the ground floor.

The staff, particularly the front desk staff and the concierge, were wonderful, dealing quickly with minor issues and providing excellent restaurant recommendations. After you book you will be contacted by the Operations Manager, who will address any requests you may have, such as early check-in or specific room location. However, you won't hear from her during your visit (at least, we didn't). This was not a problem because the front desk and housekeeping staff dealt with everything.

We were pleasantly surprised to discover that the water in the minibar was complimentary and that complimentary water and fruit were available in two large glass vases at the front desk. This became a daily stop on our way out to see the sights or when heading for the RAI.

To sum up, this is a very good property, and can be excellent if you get one of the prime rooms with a city view. The location, however, leaves something to be desired unless you need ready access to the Central Station or trams and you don't care about being close to the action.

Room Tip: Ask for a room with a city view. Make sure you don't get one on the courtyard.
See more room tips
  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you so much for taking the time to write us a review.

I am sorry you were disturbed by the construction works around the Central Station, but I hope to overall location made up for it.

It is great to hear that you had a good experience with the service at the Front Desk as well as the Housekeeping Department. We continuously strive to enhance our services and therefore, value our guests' feedback greatly.

Regarding the prices at our Sky Lounge; we are aware they might be higher than some other bars in the city, however we feel this is justified by the quality of the products we use in combination with the unique location on the 11th floor.

Next to the above, I am happy you had a good trip and I hope to welcome you soon again in our hotel!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,108 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kuwait, Kuwait
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 6, 2013

Great hotel, wonderful location, but 30 minutes to check out? You are kidding me, right? And there were only 3 parties in front of me - each queue moving at about the same speed - it takes 10-15 minutes to process each guest I estimate. Be careful if you have to be somewhere by a particular time...

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you for sharing your honest comments with us. We truly appreciate it!

I am terribly sorry you did not receive the service that you can expect from us. I can guarantee your experience is not representative for our normal level of service. Please except my sincere apologies.

It is good to hear that you did enjoy the location of the hotel.

I do hope to welcome you back at our hotel in the future.

Caroline
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Beaverton, Oregon
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 6, 2013

We loved the location of this hotel, we could always find our way back. Just a block from Central Station. Very nice front desk, great executive lounge. We were very happy. Modern smaller rooms but everything you need.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you for taking the time to give us a positive feedback on your recent stay at our hotel!

It is wonderful to hear that you enjoyed your stay with us and we hope to welcome you back again soon!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
107 reviews 107 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 3, 2013

my friend wanted a good cocktail and this bar at the Hilton was recommended. It was a fun scene with a big great view of the city, lots of upscale customers, an outdoor terrace, and a DJ with good music. Drinks were expensive, but the atmosphere was sophisticated.

Room Tip: this site doesn't have a bar category so I had to use the hotel category.
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you for your positive feedback regarding our Sky Lounge. It is good to hear that you enjoyed the atmosphere, drinks and view of our Sky Lounge.

We are aware that the prices of our drinks in the Sky Lounge might be higher than some other bars in the city, however we feel this is justified by the quality of the products we use in combination with the unique location on the 11th floor, overlooking the city.

Thank you again for your feedback and we hope to welcome you soon in our hotel and Sky Lounge!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 1, 2013

We stayed here after our Viking River Cruise. Hotel was within walking distance from where the boat berthed. Arrival cookies were a nice touch, not that we needed them after all the food on the boat. Staff were very friendly as we checked in. Breakfast was included in the price, and had everything that you would want for breakfast.
Hotel is situated close to everything, and are very helpful in booking attractions etc. Short walk to Central Train Station.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you for your positive comment! We really appreciate your feedback.

It is good to hear that besides the location, you were also very happy with the service and the breakfast at our hotel. I will pass the message along to my colleagues!

We are looking forward to welcoming you in the future!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Top Contributor
283 reviews 283 reviews
144 hotel reviews
Reviews in 103 cities Reviews in 103 cities
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed September 30, 2013

This hotel is a ledt turn out of Centraal station and 300 m walk. Its opposite the floating chinese restaurant, Sea Palace. Rooms Ok, access to excutive club a bonus. good gym, pool not tried. Onsite Starbucks and City Cafe for nice dining. For service and charm, the Amstel it is not but it is comfortable and well positioned.
Repeat: yes

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you so much for sharing your positive feedback! It is good to hear that you experienced our recently opened Executive Lounge as a bonus and that you enjoyed our Food & Beverage Facilities.

I hope to welcome you soon again in our hotel!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

Enjoyed the hotel a lot. It is in the perfect location you can walk to pretty much anywhere you need from here. Their free cookies are very good as well. I try to stay at the Hilton when ever i travel as they usually have eveything i need covered when it comes to the wheelchair accessible room. I have to say the one in Amsterdam was the best one i have ever been in there was not one thing that i could think of that they missed that could of made my stay more accessible. If i had to have one complaint it would be the price as the price of hotels are quite high compared to what we are used to paying in north america. The breakfast that was included in my package was definitely worth it they had everything and more than i would expect for breakfast in North America even bacon!!!!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, October 9, 2013
Thank you so much for sharing your positive experience at our hotel! We truly appreciate it! It is so great to hear that you had a wonderful experience at our hotel.

It would be my pleasure to welcome you again at our hotel.

Caroline
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #42 of 345 Hotels in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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