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“Perfect location” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, Amsterdam 1011 DK, The Netherlands (Binnenstad)   |  
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Summer Sale - From €143
Ranked #47 of 343 hotels in Amsterdam
Ontario
Top Contributor
52 reviews 52 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
“Perfect location”
5 of 5 stars Reviewed September 26, 2013

We stayed here for 3 nights prior to boarding our River cruise. It was a perfect location from the Central rail station to walk to with our luggage and close to all the Amsterdam attractions. It was also close to the cruise port and we had no trouble walking our luggage to there as well after our stay. We are Hilton Honors members so we had access to the breakfast room and in the evening they had wine and hors d'oevres available. The roof top bar had great views over the city and waters of Amsterdam. Rooms were excellent and they supplied both regular and sparkling water in your room. Beds were comfortable pillows firm. No complaints at all about this hotel. Staff were very helpful.

Room Tip: We wanted and had a room opposite the rail tracks in case the sound from trains could be a problem...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 30, 2013
Thank you so much for taking the time to write this nice review. We are very grateful for this and also very pleased to see you enjoyed your stay with us!

I will most certainly pass on your positive feedback to the entire team.
Caroline
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (808)
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Lisbon, Portugal
Top Contributor
78 reviews 78 reviews
28 hotel reviews
Reviews in 34 cities Reviews in 34 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 26, 2013 via mobile

As soon as you arrive to the hotel you get impressed... By the location right in the centre (by the central station), by the modern and beautifull hall and by the excellent first contact with the reception personnel (nice and efficient)... Have you ever received a warm cookie at 1am after check-in just before going up to the room?
The hotel common areas are just perfect. You get wi-fi all over. Meeting rooms are very nice and well equipped. Breakfast is fantastic. All service provided is really good, you feel as everywhere is trainned to be focused on client needs...
Rooms are small, but for short stays just enough. Decoration is modern and functional and you get anything you might need. It is really confortable. For more than 2 people i would advice a bigger Room than standard. There is a very nice rooftop bar with very nice ambiance and great view. Lunch buffet is Sandwich and light food type - loved.

Stayed September 2013, traveled on business
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Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 30, 2013
How nice to hear you fully enjoyed your stay with us and loved everything about it! from the excellent location of our hotel to the fantastic breakfast and the friendly service of our staff.
You have made an entire team really happy with your comments!

I would love to welcoming you back soon, since I'm confident you will receive the usual high level of service that we are so proud of.

Caroline
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Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 26, 2013

The location of the hotel is great, but thats the only good thing. This was my second bad experience with Hilton in Amsterdam.

Internet WiFi is extremely slow both in the room and lobby area. I complained many times to the front desk. The hotel don't have mini bar in the suite rooms.

This hotel is not recommended for business trips until they get proper high speed free internet connection in all rooms!

  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 27, 2013
Thank you for taking the time to write this review. It is really appreciated!

The hotel offers complimentary 30mb broadband internet throughout the entire building via Wi-Fi and wired via the iMac pc’s in all rooms. It does happen sometimes specific hardware does not connect to the internet server and as you mentioned the connection was very slow during your stay. I regret to read this and I apologize we have not fixed this issue when you complained about it. We will certainly discuss this internally and make sure it does not happen in the future.

As there is really never a valid excuse for any negative experience, we do ask for your forgiveness and hope we may still welcome you in the future.

Caroline
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Top Contributor
133 reviews 133 reviews
12 hotel reviews
Reviews in 51 cities Reviews in 51 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed September 25, 2013 via mobile

Don't you just love this hotel - stayed here for 2 nights in a King City Suite with Living Room - what a treat. Love the Imacs - was a big City Inn & Mint Hotel Lover - so its nice you've kept the Imacs. Comp WiFi. Breakfast was great. Housekeeping standards were great. All round service was excellent from everybody. Well run hotel and I stay in a few. Very comfortable stay indeed.
One thing to remember and that is the location is good too - very close to Central Station. Think I've said everything now so anyone looking for a good hotel in Amsterdam look no further - this is the one!!!! Will be back at some point for another great stay.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 27, 2013
You have made the entire team extremely happy with this comment! Thank you so much!

It is very rewarding to read you loved our originial concept: modern, innovative, new, young and and that you had overall a great stay with us; from the iMac in your room, the excellent service to the perfect location!

Once again thank you for taking the time to write this and for considering to come back during your next visit to Amsterdam.

I would definitely love to welcoming you back.
Caroline
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Nevada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 25, 2013

I spent 2 nights at the Double Tree in Amsterdam on my way back from meetings in Rotterdam. Nice modern hotel with friendly personnel. However, I felt the sleep quality was not up to standards as the mattress sagged (my room) as if it was well used; not a normal expectation from Hilton.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed September 24, 2013

Very nice hotel and would like to go back soon. Location was fantastic, breakfast very very good and the room/hotel was very clean and pleasant.
Our only complaint was that we were disturbed by workmen before 08:00 and complained. The noise did stop immediatley. We were compensated with a bottle of wine brought to our room later on in the day.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 25, 2013
How great you described your stay as "wonderful". We appreciate your nice review very much!

I am very happy you consider to coming back to our hotel very soon. It would be my pleasure to welcoming you again!

Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
90 reviews 90 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed September 24, 2013

Probably one of the best hotels I've stayed in and at a really good price. Upon checking in, you are greeted with a nice warm cookie, which is yummy. We had a room on the 9th floor, which was spacious, clean and very modern. The Apple Mac tv is an added bonus. The room does have wi if but using the computer I found was faster.

We didn't have breakfast, as we though it was a bit expensive, so we went into town.

I would definitely come back and recommend this hotel to all.

Stayed September 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 25, 2013
Thank you so much for considering coming back to our hotel! this is really rewarding!

I am very glad you liked your room and enjoyed the facilities such as the iMac TV and the complimentary Wi-Fi. Kindly note our breakfast is very varied and when you book it in advance, when making your reservation, it is much cheaper!

I would love to welcoming you back soon.
Caroline
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, Amsterdam 1011 DK, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #47 of 343 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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