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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, Amsterdam 1011 DK, The Netherlands (Binnenstad)   |  
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Ranked #45 of 340 hotels in Amsterdam
Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good”
4 of 5 stars Reviewed September 24, 2013

We have just returned from a weekend at this hotel.

The hotel is nice, clean and in a good location. It is close to the train station and a short walk from the bars and restaurants.

We stayed in a junior suite which was smaller than I expected but it was nice enough. The only real criticism I would have would be check in and check out was really slow. When we arrived there was a large party checking in before us with numerous rooms which took a while as there was only 1 person doing the checking in.

Apart from that it is a nice hotel and we would recommend it.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 25, 2013
I am glad you found our hotel to be nice, clean and certainly with the best location!

On the other hand I regret to read that the check in and check out were slow. I apologize for this; it is very possible indeed we had 1 large group at that moment and when this is the case the procedure might take a bit longer than normal which does not allowe us to help everyone as fast as we wish. We of course take your comment very seriously and will definitely improve this to be prepared at all times.

As there is really never a valid excuse for any negative experience, we do ask for your forgiveness and hope we may still welcome you in the future.

Caroline
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eskişehir, Turkey
1 review
4 of 5 stars Reviewed September 24, 2013

Many things that I liked, warm welcome, standard Hilton service, very good and testy meals. The only thing that I didn't like regarding with the design was lobby. The other one, unbeliavable noise at 7:00 AM in order to maintain elevators. It was so huge but empty. Thanks a lot.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 27, 2013
Thank you so much for sharing your experience at our hotel.

I am very happy you received a warm and friendly welcome and that you enjoyed the quality of our meals during your stay.

I hope to welcoming you back soon.
Caroline
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Zurich, Switzerland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2013

Stayed in a King City Suite. Modern Room with two brand new iMacs, one in the living room (equiped with a decent bose sound system) and one in the bedroom which also served as a TV. Checked in at the Hilton Honors desk (diamond member), front staff was very friendly and helpfull. Room was clean, free mini bar as diamond member, food quality of room service was average. Bre kfast buffet was nice. Hotel is located very close to central station. Definately a great choice.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 25, 2013
I am very glad to read this was a great choice for your stay! reviews like these are very rewarding!

I am happy you enjoyed your stay at our King City Suite and the facilities including in this type of room, however I regret to read the food quality of rooms service was average. We are committed in providing our guests with the highest service and Food and Beverage quality. For this reason we very much appreciate our guest’s feedback, as it helps us fully understand our performance and it helps us to improve our overall service.

I hope to welcoming you back soon to our hotel.
Caroline
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amsterdam, The Netherlands
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 23, 2013

most disappointing 4 star hotel We have ever stayed in. They bumped me on rate. Size of room was like a matchbox. cleanliness was non existent did not vacuum floor untill we complained Had to change room because of excessive noise There is now way we would stay there again or recommend to anyone

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 24, 2013
Tha'ts a rather disappointing review for sure. I am not sure what you mean with 'bumped on rate', but we do offer some very attractive and competitive rates when you book far out. Our rooms are designed for maximum comfort offering floor to ceiling windows, power showers, free wifi, Apple iMac computers in all rooms and many more facilities, also outside the rooms like our inhouse Starbucks, Executive Lounge, rooftop SkyLounge, City Cafe and Lobby Bar. Each room is throroughly cleaned prior to check-in. I do most sincerely apologize if there have been any errors in cleaning throughout your stay. Would you be able to share with me your details and dates of stay for further follow up?
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London, United Kingdom
1 review
5 of 5 stars Reviewed September 23, 2013

A very comfortable, well run hotel. Everything feels very new, and the service was excellent. Good central location. The standard rooms are quite small, but have everything you need and are well designed.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 25, 2013
First of all thank you for taking the time to write this nice review.

I am very glad our service was excellent and that you found our hotel to be very comfortable.

The size of our rooms have been designed to offer a comfortable stay with all facilities you may expect from a 4 star property, making maximum use of the limited space available on a prime city centre location. They have indeed all what you need when being away from home!

I hope to welcoming you soon back to our hotel.
Caroline
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Norwood, New Jersey
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 22, 2013

My wife and I were guests at the Doubletree from August 13th through August 17th 2013. During our stay, a piece of our luggage along with its contents was stolen from our room.

As soon as we arrived at our room, we realized that there was no drawer space with the exception of two small drawers in the desk. I called the front desk and inquired about upgrading to a larger room. I was told that there were no rooms that would have additional drawer space.
Following our stay in Amsterdam, my wife and I were traveling to Brussels and Reykjavík. Since it would be much colder in Iceland, we required warmer clothing than we needed in either Amsterdam or Brussels. In order to get through the four day stay in Amsterdam, I had to unpack and repack my luggage so that I could leave the clothing that we would require in Iceland in one of the suitcases.

We had reservations on an early morning train to Brussels on August 17th, so we began packing the clothing that we were wearing in Amsterdam late in the afternoon of August 16th. It was at that time that we realized that one of our two suitcases was missing. I immediately called the front desk to report the theft. I was told that someone would get back to me immediately. After about 20 minutes I called again. In response to that call the manager on duty came up to our room. She asked us some questions, but it was clear that she believed that we had lost the piece of luggage prior to our arrival at the hotel.

She told us that the electronic lock on the door of the room, recorded all times that someone entered the room. The piece of luggage that was stolen was part of a set of Tumi luggage that is grey/green in color so that it does not blend in with every piece of black luggage. She had a member of her staff, take a picture of one of the other pieces of our luggage. She told us that there were security cameras throughout the hotel and that our bag could not leave the hotel without it being caught on one of the cameras. She also said that she would interview the staff who cleaned our room during our stay.

A couple of hours later, we were advised that she had checked the record of entry into our room and reviewed the films from the security cameras. She also stated that she interviewed the staff and trusted the employees who had entered our room. She stated that she was not saying that we were lying, but that there was no record of the bag leaving the room or the hotel during our stay.

As compensation for our loss, we were offered us dinner in the hotel restaurant. We were given a piece of used luggage that, based upon the condition, was probably discarded by a previous guest at the hotel. The manager also contacted the concierge at our hotel in Brussels, so that he could advise us where we could purchase warm clothing when we arrived in Brussels the next morning.

At that point, I believed that there was nothing further that I could do regarding this situation, although I was 100% sure that we had the piece of luggage when we checked into the room. When we packed our bags for the trip, rather than packing all of the warm clothing in one suitcase, we distributed the items so that both suitcases would be under the weight limit set by the airline to avoid additional baggage fees on our flight to Amsterdam. When I unpacked and repacked the suitcases upon arrival, I packed the warmer clothing into the suitcase that would fit under the desk.

After returning home from Iceland, I gave this matter additional thought. I realized that if there were in fact security cameras that would have captured the bag leaving the hotel, there would also be security cameras that would have captured my wife and I entering the hotel on the morning of August 13th with four matched pieces of the Tumi luggage described earlier in this letter (two roller bags and two carry-on bags) and leaving the hotel on August 17th with only three pieces. I sent a letter to Mr. Christopher J. Nassetta, President & Chief Executive Officer
Hilton Worldwide explaining the situation and that there was a serious security issue that the hotel would not acknowledge. I pointed out that this situation could be verified by reviewing the tapes from the hotel security cameras (if there were in fact working security cameras) for the day of our arrival and through the days of our departure.

My letter was not even acknowledged. Based upon this experience and the fact that my letter was ignored, it is highly unlikely that I will stay at another Hilton Hotel if another option is available.

PRC

Stayed August 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 24, 2013
First of all we still very much regret your suitcase is missing. As I am always personally involved if such an incident occurs I very much recall the situation and can only repeat what has been explained by our operations manager on site. The hotel does have a very wide range of security measures, far beyond the standard for international hotel operations. Also all our members of team are screened throroughly prior to hiring. The extremely limited number of theft incidents proofs there is no issue with security overall, which does obviously not mean we deny this from happening or we do not take this situation extremely serious. All camera material has been reviewed, electronic lock files have been checked and any member of team with access to your room has been thoroughly interviewed. As per the law we however have to assume everybody is innocent untill the opposite has been proven.
As you can see on tripadvisor we do respond to all comments and concerns, therefore not responding to a letter of such importance would most likely be related to us not having received the letter rather than not acknolowding the situation.
If you send me a direct message via email or via tripadvisor I do guarantee you will receive an immediate reply.
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Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 21, 2013

Stayed here back in December 2012, I took me a while to write this review here but I still remember my excellent experience here vividly.

I would highly recommend this hotel due to its strategic location, pleasant service and overall facilities provided- free wifi and computer service at the lobby (if you're lucky, sometimes the free wifi is available at your room but the coverage is not consistence). Oh the price is great too!


Just a short walk from Amsterdam Centraal and within the walking distance to the big shopping mall / Dam Square, red light district and places to eat (do try the popular Manneken Pis fries) Furthermore I was particularly very happy with the fact that they allowed us to check in earlier than the standard time. Couldn't be happier with our stay here!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, September 25, 2013
I also couldn't be happier with your nice review! thank you so much for taking the time to share your experience with us.

I am glad to read you enjoyed your stay and were very pleased with the service overall. i regret to read the wi-fi connection didnt have enough reception; kindly note you can always contact our Front Office so that we can fix the problem immediately.

I would love to welcoming you back to our hotel.
Caroline
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, Amsterdam 1011 DK, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #45 of 340 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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