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“Very nice location..loved the cookies!” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, Amsterdam 1011 DK, The Netherlands (Binnenstad)   |  
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Ranked #45 of 340 hotels in Amsterdam
London
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Very nice location..loved the cookies!”
5 of 5 stars Reviewed May 21, 2013

This hotel is ideally located only a few minutes from central station and right next to all the main attractions, the views are very pretty and overlook the Canal. The cookie we received when we checked in was a cute touch and the girl at th desk was lovely. I didn't try the restaurants because there are so many nice restaurants right nearby. The iMac was very useful to have as a computer/tv. I couldn't fault this hotel, there are no extra facilities like saunas etc but if you want that you can go to a spa. It fulfils its role as a comfortable place to stay that is well located!

Room Tip: The higher up the nicer the view :)
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
Very grateful for your kind review and recommendation! Thank you.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (738)
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Scunthorpe, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2013

stayed here for a special celibration with family. the staff are very helpful and friendly and a warm cookie on arrival. the hotel assisted with my celibration in a small way at no extra change and special thanks to the morning breakfast staff 12th may 2013 08-30am and thanks to all staff there.
there is free wifi within the hotel to help with finding things
guest services supplied a cheaper taxi back to the airport than I had on the trip from the airport
this hotel is fairly new and is in a great position for getting about amsterdam or traveling on. it is next to the railway station witch is next to the bus and tram stations only a short walk to all. the hotel sits on the river side with many rooms on that side having very good views of the city and canals
the sky lounge on the roof is a must for great views of the city but dinks up there are a little more expensive
the breakfast here is good and similar to those provided in US hotels
would recomend this hotel and would stay again

Room Tip: use the room listings on hilton web site to choose the most suitable rooms for your own use there ar...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
Highly appreciate your kind recommendation and positive words, it's very important to us.
Hope to welcome you back soon in Amsterdam or any of our other hotels.
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Bergen, Norway
Top Contributor
89 reviews 89 reviews
24 hotel reviews
Reviews in 56 cities Reviews in 56 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed May 20, 2013

My wife and I stayed at this hotel from 18th to 20th of May 13. The first room we got was in 10th floor – just under the Sky Bar. The room was so small that we could not understand that this was the room that we had upgraded for 50 EUR a night at arrival – highly recommended by the staff in the reseption!. It was so much noise from the bar that we had to ask for another room. Then we got a new room in 6th floor (no 617) ant this room was just great (see my attached photos). The bathroom was clean with proper shower room size and they provided nice toiletries but no heating in the bathroom floor.

I am disappointed with the restaurant service during breakfast. I felt that the hotel restaurant staff did not really care about their guess satisfaction especially with seating arrangement during breakfast. The breakfast restaurant was also a bit too noisy and busy. The breakfast food itself is really good with a lot of selection you can choose from.

The Hotel has a great location next to the Centraal Station with its excellent connections to Schipol Airport.

The hotel is really set up for the business travellers – if you are looking for a charming hotel for your holyday in Amsterdam – find another one!


Best Regards

Svein-Magne Tunli from Bergen, Norway.
tunliweb.no

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
Appreciate your comments. Our executive rooms are distinguished from standard rooms due to guaranteed view over the city, complimentary breakfast and complimentary minibar (soon to be replaced by full day access to our new Executive Lounge). I sinscerely apologize for your breakfast experiences, it definitely does not sound like our normal service, as we find meeting personal needs extremely important. And, although it can be challenging to seat up to 1000 guests on busy days, this is never an excuse not to search for the post possiblities. Please accept my apologies.
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Naples, Italy
Top Contributor
104 reviews 104 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed three nights at this great establishment! It's a modern, new-looking (I don't know when it was built but it certainly looks new) hotel that has a very inviting vibe. The customer service was fantastic; everyone was so friendly and helpful, happy to answer questions. The room was modern and very clean. It was very quiet; never heard the neighbors or even housekeeping, but I know they came and straightened the room. We had a view of the city which was just fantastic and made all the better by the huge windows. The bed was comfortable and the room was a good size, especially for Europe! The bathroom was on the small side but looked brand new and had room for everything you'd need. There was a closet, plenty of electric outlets for the modern traveler, a mini-fridge, full length mirror, AND an iMac that doubled as a television. Fancy! The location is great; so close to the train station and about a 10 min walk to the center of town. Too easy. The hotel's amenities were great as well. There were several restaurant/lounge/bar areas plus 24 hour room service, which we took advantage of late one night. And, conveniently, there's a Starbucks attached for your morning caffeine fix before you hit the sights! All-in-all a great experience and we will definitely stay there on our next trip to Amsterdam.

Room Tip: Ask for a room with a city view!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
Thank you so much for all your positive words, it makes us truly proud. Hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man, United Kingdom
Top Contributor
72 reviews 72 reviews
57 hotel reviews
Reviews in 59 cities Reviews in 59 cities
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed May 20, 2013

Positives; location; next to Amsterdam Central Station, close to trams, but also walking distance to many sights (Amsterdam centre is not that large). The sky bar has a great view over the city, and the IJ (the harbour area).
Breakfast was very good.
The hot chocolate chip cookie that was offered at check-in was a nice treat.
The room was quiet.
Negatives;
The room did not make me very enthousiastic; Queen executive; well, i now do understand reviewers complaining about the bed being too small. This is not a bed for 2 people (unless you are tiny, or want to sleep really really close together :-) And the bed was moving around when you pushed against it.
The room itself is rather small especially considering this was not the cheapest room of the bunch. The cheapest room must be tiny! The view was ok. Reason to take the (more expensive) queen executive was that it promised a room at the front site. At the back, you may look out over the train tracks.
At first, the blinds in front of the windows did not open, but a technician had it fixed very quickly. Do not understand the reason behind the blinds though, as they take away part of the view even when they are opened. Some architect that did not think about what customers want?
The furniture looks very cheap and bland, and not fitting the price of the room.
Worst of all, there were hairs in the bathroom.

I hope this is not the best Amsterdam has to offer for the price I paid, but looking at prices of other hotels, I fear the worst......

Room Tip: Ask for a room facing the front (south side)
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
Highly appreciate your feedback. Our executive rooms and standard rooms do not differ in size and are all approximately 25sqm. The executive rooms indeed offer a guaranteed view to the historic city as well as complimentary breakfast and free minibar (soon to be replaced by full day access to our new Executive Lounge). For extra space we offer a wide range of city suites, which come with a separate living room area and bathroom with separate bathtub and shower.
The blinds are installed to avoid overheating when the sun is directed to the building facade.
I am terribly sorry for the hair you found in the bathroom, that's unforgivable indeed. I would be delighted to make up to you if you travel to Amsterdam again, please do not hesitate to contact me directly in that case. My apologies!
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Ascot, Berkshire
Top Contributor
123 reviews 123 reviews
95 hotel reviews
Reviews in 73 cities Reviews in 73 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed May 20, 2013

I stayed just one night having been in town on business. I was looking forward to staying at this property as it was recently a Mint hotel that was taken over by Hilton Corp. and then remodelled as a Doubletree.

The walk from Central Station is a mere 5 minutes (if that - but watch out for those trams!) and although I arrived at 11.30am, the smiling staff at reception handed me my room card, along with a scrummy cookie from their under-the-counter ovens.

I headed to my room, eventually found it (I always seem to get given rooms at the end of long corridors) and put my stuff away. The bathroom, while clean, was a little on the small side, but my room was the right size and came complete with a desktop iMac which was a computer as well as the TV.

The view was of the city and not the train lines (thankfully) and it was lovely to gaze out and watch Dutch life go by. I met up with a colleague for lunch and we headed to the hotel's Sky Bar on the top floor, which was brilliant. Great views, lovely service and the food was of a very nice quality.

The gym facility in the hotel is in the basement, a little soulless but I suppose it is fine given that you don't spend too much time in it.

In summary, a nicely appointed hotel, with the sense that staff are proud to work there. The location is also excellent, just make sure you don't get a room on the railway line side, but overlooking the city instead.

Room Tip: Ask for a room overlooking the city, not the railway station
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
Appreciate your kind review and recommendation. Happy to confirm our rooms overlooking the railways have recently been equipped with additonal isolation measures, allowing you to enjoy the views over the IJ river without any noise nuisance. We will definitely see what we can do to make the gym nice, we've already added some extra artwork, mirrors and television screens. Hope to welcome you back soon.
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Providence, Rhode Island
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 20, 2013

We picked this hotel because of the location, since we were only in Amsterdam foer one day. It was very convenient to get off the train from the airport and walk to our hotel. The rooms were modern, clean, had everything we needed. the buffet breakfast was exceptional, haven't seen something like this for a long time!! would definitely recommend

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, May 30, 2013
You made team members even more proud and happy with your kind words and recommendation. Thank you. Hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, Amsterdam 1011 DK, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #45 of 340 hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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