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“Perfect Stay” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Amsterdam Centraal Station

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DoubleTree by Hilton Hotel Amsterdam Centraal Station
4.0 of 5 Hotel   |   Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands (Binnenstad)   |  
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Ranked #44 of 344 Hotels in Amsterdam
San Jose, California
Top Contributor
110 reviews 110 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
66 helpful votes 66 helpful votes
“Perfect Stay”
5 of 5 stars Reviewed November 5, 2012

My flight was changed at the last minute (thanks delta) and I ended up in Amsterdam a day early. Cant complain! Of course I wanted to get the true Amsterdam experience so I walked to a few local boutique hotels and of course- no rooms available. Finally I realized the Doubletree would be exactly what I needed- clean, convenient, comfortable, and most likely big enough (more than 6-10 rooms) to have a vacancy. I walked back and got just what I expected. Polite and friendly service, one room for one night. The room was perfect- just what I needed. You really cant beat the location of this hotel. It is one of the first things you see when you exit the train. Regretfully, I forgot to take pictures of my room. The bed was a queen size, all white bedding of great quality, desk with mac computer that doubled as a tv, small closet with hairdryer and ironing supplies, the bathroom had a nice standup shower and large basin sink with really nice bath products. I really enjoyed my unexpected stay and would highly recomend this hotel.

Room Tip: Let the staff know if you require a quiet room and they will make sure you are in the right location
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, November 9, 2012
We're so happy to have contributed to a great stay in Amsterdam. Really gratefull you took the time to recommend us!
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3,245 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Darlington, United Kingdom
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 5, 2012

Stayed for 3 nights in August. Fantastic location, couple of minutes walk from Centraal station. Quick check in, receptionist very friendly, warm cookie was a nice touch. Room overlooked railway tracks, we had requested a high floor so could hardly hear the trains. Rooms were well equipped, had everything you could need. Free internet very useful. Beautiful bathroom. Did not book breakfast because we did not want to have to get up too early after being out late in the evenings. Would recommend hiring bikes while in Amsterdam, Mac Bikes can be hired at Centraal Station its the only way to travel around the city.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
234 reviews 234 reviews
108 hotel reviews
Reviews in 82 cities Reviews in 82 cities
146 helpful votes 146 helpful votes
3 of 5 stars Reviewed November 5, 2012

This is in a great location, right opposite the train station, near shopping and the Red Light District.
We were really disappointed in the tiny room, similar to what you would get at a Holiday Inn Express with a terrible view.
On the second day I complained to the duty manageress Maaike Steenhuis who was brilliant. She moved us to a suite with an unbelievable view of Amsterdam, fresh fruit and complimentary drinks. Here is an example of great service in action.
The hotel has a great sky lounge and free internet which is a bonus.
A little expensive for an average room, but Maaike turned an unhappy client into a very happy one, well done.

Room Tip: High room opposite the train line, overlooking the city
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, November 9, 2012
Eternally gratefull for your kind words about our manager on duty Maaike! We are very proud of her!
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London
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 5, 2012

I stayed here on business last week. A large number of rooms look out onto the railway lines of Centraal Station which is a few hundred yards away. I had one of those and was woken early. It must have been at about 5am that the first trains start to pull in and, despite the soundproofing, the disturbance was enough to wake me. A colleague stayed in a room with a city view and had no problems. So, try to avoid a room on the railway side.
Looking at other aspects of the hotel I agree with other commentators that the staff are good and the Macs are a nice touch. But I don't think this is a particularly great location. You are a 20 minute walk, in the wrong direction from the centre (Dam) and there are far better locations for the same price (aim for the Canal belt).
All in all this is a business hotel and it's perfectly fine (if expensive) in that role. But, if you want a better location with great comfort in this wonderful city there are better options in my opinion.

Room Tip: Avoid the railway side
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, November 9, 2012
Thank you for sharing your experiences on Tripadvisor. regarding isolation of the rooms facing the railways tracks I can confirm that despite the fact that they are build according to the strictest norms in sounds proofing we are adding additional glazing at the moment to ensure a 100% quiet night in all room types.
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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 5, 2012

Weekend break at the Doubletree by Hilton Hotel. The staff and service received is first class. Hotel is in an excellent location within walking distance to all the sights. The staff in the sky lounge were so friendly and helpful and booked us tickets for Anne Franks House. The breakfast was amazing and for four ladies on a weekend break we had an amazing time. Would definitely go back. Amsterstam is a great city and we felt totatally safe walking around at night even quite late.

Room Tip: Top rooms facing out over city are really quiet, could hardly hear the traffic.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, November 9, 2012
Can't thank you enough for your kind words about our hotel and especially the team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilversum, The Netherlands
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed November 5, 2012

Stayed here for one night for business. Checked in at about 16:00 but was told my room was still being cleaned, and given the choice between waiting or upgrading to an Executive room for 30 Euro extra. Since I was in a hurry and had no time to wait I chose the upgrade, which included breakfast and complimentary minibar. This felt like an acceptable value but still, usually when my booked room is not yet available after the normal earliest check-in time of 15:00 I have been put in another room at no additional cost. The 'forced' upgrade felt a bit like trying to squeeze some more money out of a customer. By the way, don't get to excited by the free minibar because it only contains two bottles of water, two beers and a can of coke.

The room itself was OK, good view over the city but very warm. I cranked the A/C up to the highest setting but when I came back in the middle of the night it was still very warm. Sleeping comfort was also average, the bed was comfortable but I had a twin bed that kept rolling apart, opening up a huge gap in the middle. It was also not possible to prop up a pillow against the headboard because then then the bed would roll out from under you.

Breakfast was fine, good choice and very fresh. A nice touch is the inhouse Starbucks shop.

All in all not stellar, and I think you can do better in Amsterdam for 200 euro's a night. The location is hard to beat though if you travel by public transport (parking charges are insane in Amsterdam, 45 Euro's per day)

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, November 9, 2012
Thank you for sharing your experiences with our hotel. We do aim to have all rooms ready by latest at 1500 hours each day, hence I highly regret you were not able to check in immediately.
Regarding the beds I'm happy to confirm we have installed different types of wheels which will prevent the bed from rolling away. Should you come back to Amsterdam please contact me directly as I would really much like to compensate you for your past experience
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belfast
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 4, 2012

The welcome warm cookie was a real treat. The staff were great and the sky Lounge is expensive but worth a visit. Breakfast was excellent and the free mini bar was an added bonus.Very close to all the main attractions and the staff did all they could to advise on great places to eat. I would return!

Room Tip: Rooms overlooking the Canal are great.
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caroline_Receveur, General Manager at DoubleTree by Hilton Hotel Amsterdam Centraal Station, responded to this review, November 9, 2012
What can I say, awarded 5 stars, we're never getting used to it. Thank you so much!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Amsterdam Centraal Station

Address: Oosterdoksstraat 4 | 1011 DK, 1011 DK Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #44 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel Amsterdam Centraal Station 4*
Number of rooms: 553
Official Description (provided by the hotel):
Right next to Central Station and within the historic city centre, is the impressive, newly-built DoubleTree by Hilton Hotel Amsterdam Centraal Station. The rooms and suites at the DoubleTree by Hilton Hotel Amsterdam Centraal Station feature a variety of facilities to make your stay as comfortable as possible such as individually controlled air conditioning, windows that open, and an iMac system which functions both as a TV and computer. High-speed internet access and Wi-Fi is also available free of charge throughout the entire hotel. ... more   less 
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