Upon arrival we were given complimentary fresh cookies. The hotel was clean and the rooms were amazing - the imac computers were brilliant and the room was spacious and the bathroom was lovely. The bed was very comfy. The only problem with the room was that the view wasn't that great but I suppose the more expensive rooms would come with the better view (we were in a basic twin room) However, the view from the skybar made up for the lack of view from the room. The location was spot on - right in the centre of Amsterdam with many tourist attractions nearby. I would recommend this hotel and if I came to Amsterdam again I would certainly stay here. Staff were friendly and more than happy to help.