We spent U.S. Memorial Day weekend 2012 exploring the wonderful city of Amsterdam, and the DoubleTree Centraal station was our home base. Overall, the hotel offered a solid experience. In our case, it was also a superb value since we were using points for the stay. I always appreciate when a hotel treats you as they would any other guest when staying on points, and this hotel delivered in that regard...I felt like a paying guest.
The room was lovely. We were in an upgraded room. It had a spacious seating area, great in-room technology (TV is on an iMac, which can also be used for computing), plenty of plugs, and a pleasant, modern design. I appreciated that the hotel achieved stark modernity without losing its soul or appearing too trendy. The bathroom was excellent -- although the shower stall was small, it had a great shower head. The mattress could have been a bit softer, but we slept very comfortably each night.
Public spaces at the hotel were nice -- clean and modern, well-equipped. It's not a plush kind of decor, but it feels very nice.
The hotel's location was excellent. It is located within walking distance of Centraal Station, which makes getting to the airport a breeze. It's on the edge of the old city. If you are going to exclusively walk during your visit to Amsterdam, the location might not be as preferable as some hotels that are more central. However, we rented bikes (from the hotel, for a very reasonable 15 euro per person, per day) and with the bikes we had incredibly easy access to all of the neighborhoods we wished to visit (Newmarkt, Jordaan, De Pijp, etc.).
The hotel's services were what you would expect of a full-service property. We bought tickets to the VanGogh Museum directly from the concierge, which was such a convenience (and saved us lots of time by avoiding lines at the museum itself). Bike rentals were a breeze to arrange. The concierge staff took care of a dinner reservation. Check-in was extremely welcoming -- I was put in a room long before check-in time, which is so appreciated after a long flight from the U.S. -- and check-out was also excellent.
The hotel's breakfast was superb -- an ample buffet with a great selection of typically European cold items (meats, cheeses, breads, cereals, etc.) as well as more traditionally American hot selections.
There were two glitches during the stay. The first came when a housekeeper failed to give us washclothes or soap. We called and asked for these to be delivered; when we returned to the room after dinner hours later, they had not been. However, to the hotel's credit, when I called again the operator was extremely apologetic and sent the items immediately. My only other 'complaint' is about the service at breakfast. It was inconsistent -- one morning, we had a superb waitress who was personable and welcoming. The other mornings, however, the breakfast servers were less than welcoming and it seemed as if the restaurant struggled to keep pace with the number of guests (the buffet was consistently well-stocked, but dirty tables were not cleared in a timely fashion, etc.). I think much of this boiled down to a maitre-d at breakfast who sort of barked commands at both guests and staff and didn't do a great job of setting a welcoming, service-oriented tone. However, superb food made up for this small matter -- service at a buffet breakfast isn't a huge deal in the scheme of things.
So, overall, it was a lovely stay: great services, an excellent room, a modern vibe, a great launching point for days spent exploring Amsterdam's charm. I would happily return.