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“Great location, but the service is lacking over Christmas period” 3 of 5 stars
Review of NH Amsterdam City Centre

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NH Amsterdam City Centre
3.0 of 5 Hotel   |   Spuistraat, 288-292 | City Center, 1012VX Amsterdam, The Netherlands (Formerly NH City Centre Amsterdam) (Binnenstad)   |  
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Ranked #150 of 344 Hotels in Amsterdam
Laos
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
36 helpful votes 36 helpful votes
“Great location, but the service is lacking over Christmas period”
3 of 5 stars Reviewed December 27, 2013 via mobile

This hotel is brilliantly located to be within easy access to most of the main Amsterdam features without being right in the hustle & bustle. However, the service around Christmas was not what we expected. We arrived very early and didn't expect an early checking in but could eventually only move in after 3pm. The heating in the room wasn't switched on and just a quick intro into the relative old heater system would have been appreciated.

They did provided us with a single room around 9am for an interim arrangement which we appreciated because of the red eye flight. Cleaning of the rooms around Christmas and the days there after was late. It was not uncommon for the rooms still not attended to at 16h00 and the level of cleaning can improve. The mini bar was also not replenished.

Stayed December 2013, traveled with family
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1,435 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
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English first
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 26, 2013

Situated in the centre of Amsterdam 2 minutes by walk to the Dam square!
Comfortable, clean, very gentle personnel! Wi fi free included!
It seems more a 3 stars italian hotel than a 4 stars.
We liked it and we suggest it!

  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
1 review
5 of 5 stars Reviewed December 19, 2013

We loved the service of the hotel staff, the size of the room, hot water. We loved the daily room cleaning. The Pacific Hotel. Excellent location. We would be happy to stay in this hotel our next visit. And will definitely be back. Many thanks for a great weekend and we had a wonderful thank

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with NH Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 19, 2013

Good service and good location. The street outside gives you a vary nice taste of Amsterdam and its not more than five minutes to the very center.
The rooms was in good standard even though the bathroom was not the newest. Recommend!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with NH Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Senior Contributor
31 reviews 31 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed December 18, 2013

I've stayed at NH City Centre hotel on several occasions in the past. It has an exceptional location: within walking distance of central station, the major museums and sights, and Amsterdam's main shopping street, the Kalverstraat. However, it has clearly seen better days. Although I was given a nice, spacious room on a corner overlooking a canal, the walls could have done with a lick of paint and the general decor and furniture is desperately in need of updating. One of my pet hates in hotel rooms are artificial flowers and this one had a vase full of particularly repugnant examples. The bathroom also had an aged appearance with marks on the walls. In addition, the surface around the sink had not been cleared after the last occupant. I stayed two nights and I returned to the room on the second day at around 4.30 pm to discover that it had not been cleaned or tidied in my absence. Housekeeping knocked on the door some time later, but by that stage I was tired and did not want to leave the room, so I just accepted some new towels. My bad experience was accentuated on the final night when I was awoken at 2 am by a fire alarm. We had to evacuate until the city fire service arrived and checked out the building. Some time previously I had heard some guests running in the corridor and throwing food at each other and I wondered if they had triggered the alarm system. It may not have been the hotel's fault, but I do think that there is great need for improvement both in the appearance and running of this establishment. I will not be recommending it to friends. One final irritant. The hotel advertises that it has "free wifi". In reality the free service is low quality (slow, inability to download large images, or to stream movies on netflix, etc.). I found it so frustrating that eventually I had no option but to upgrade to a better service (at a cost of 9 Euro per 24-hour period). There is really no reason any more for hotels not to provide their customers with inclusive, high grade, and dependable wifi.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Newcastle upon Tyne, England, United Kingdom
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 7, 2013

This hotel was all we needed for our holiday- somewhere to sleep and it satisfied it's purpose well. Personally i don't feel the need to fork out for somewhere this nice, but my friend booked the holiday and chose this place. For the price you pay everything is excellent! The maids do an impeccable job and the receptionists are very helpful. The free wifi is a bonus as well!
We never had breakfast here, mainly due to the price, as you can get delicious food from may places close by.
I would recomend this hotel to some people, but it depends what they are wanting. If you are wanting a nice, well done out hotel then this is probably the place for you!

Room Tip: If you want a view request one- we had the view of another persons room.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banja Luka, Bosnia And Herzegovina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2013

Because I was paid by organizers of film festival IDFA, I can't say much about price, but I can say that I had a nice room, very nice and comfy bed, and very very clean room. Location is the best! If the best festival in the world choose you as a partner hotel, then my review is only confirmation of how good it is.


  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Amsterdam City Centre

Address: Spuistraat, 288-292 | City Center, 1012VX Amsterdam, The Netherlands (Formerly NH City Centre Amsterdam)
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad , Jordaan
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #150 of 344 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — NH Amsterdam City Centre 3*
Number of rooms: 209
Official Description (provided by the hotel):
The NH Amsterdam City Centre offers guests a gateway to the historic and beautiful Amsterdam. Located in the heart of the city and overlooking the Singel Canal, the hotel is only a very brief walk to the famous floating flower market, the powerfully moving Anne Frank House, and the bustling shops of Dam Square. ... more   less 
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Also Known As:
Nh Amsterdam City Centre Hotel Amsterdam
Nh Hotels Amsterdam
Nh Hotel Amsterdam

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