Having just come from Goor and Apeldoorn in the Netherlands, where we stayed in charming hotels..NH was a shocking disappointment. First of all, if you're used to the service afforded by three and four-star hotels in Asia, it will come as a shock that you have to carry your own bags..up the 14 stairs to the hotel lobby! No porter service at all...so if you have heavy bags, I wouldn't recommend this hotel. The front desk staff just shrugged this off since the hotel is three-star rated (but they claim four-star service!). Secondly, because of our complaint (about having to carry our own bags), they gave us a lousy room..after haggling..we were told to upgrade and pay more! In the first place we paid an exorbitant amount, without any breakfast, booking online. We found this out as people who were walking in were offered much lower prices! The front desk staff told us we should have just booked directly through NH's website, to be able to enjoy similar prices as the walk-ins! Anyway, we took a much larger room on a higher floor to enjoy views of the canals..plus the staff really pushed the higher priced rooms and it looked like they didn't want us to take the standard room. When we were leaving, we booked the shuttle bus to the airport but closer to the time the front desk staff couldn't confirm if the bus would arrive on time! It did and there were no hassles but why recommend something when you're not sure of it?! While the location is good, rooms are average and the staff really need to buck up..the hotel has a poster that says smile at your neighbour..unfortunately this is not practiced by its staff who seemed like as though they were doing us a favour all throughout our stay! On my previous visits to Amsterdam I have stayed in budget/boutique hotels and paid so much less but had adequate service. All in all, not a good experience and we did complain to the duty manager about the staff.
The rooms overlookjing the canals are refreshing and bright rather than the other rooms, but you hav...
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