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“Great Service & Perfect Location” 5 of 5 stars
Review of The Dylan

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The Dylan
5.0 of 5 Hotel   |   Keizersgracht 384, 1016 GB Amsterdam, The Netherlands   |  
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Ranked #21 of 346 Hotels in Amsterdam
Raleigh, North Carolina
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
“Great Service & Perfect Location”
5 of 5 stars Reviewed April 29, 2013

The staff of this hotel was very friendly. We landed very early in the morning and the staff was very kind and checked us in and even upgraded our room for us since that was empty that early in the morning. We expected to just drop our bags off and walk around Amsterdam until the room was ready so it was a very pleasant surprise. The whole stay there every member of the staff was extremely pleasant. The room was great with the bathroom on the 2nd floor of our room. The bed was very comfortable and overall very clean. I recommend eating at the restaurant Vinkeles, this was a dining experience to remember. It will be a meal I will never forget. We ordered the chefs menu along with the wine pairing. Every dish was so elegantly prepared and the flavors contrasted so perfectly.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René B, General Manager at The Dylan, responded to this review, May 13, 2013
Dear Guest,

We are happy to read that you had a great stay with us! We are delighted to read your comments; particularly your thoughts on the service you received throughout the entire stay. Our team is always at your service to assist you with any future requests.
Besides, we value your comments regarding the comfort and cleanliness of the room, which is very important to us.

We hope to welcome you back soon!

Kind regards,
René Bornmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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377 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Bournemouth
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 10, 2013

We had three fantastic nights at the Dylan to celebrate my wife's birthday. The hotel is in a quiet location on the Keizersgracht canal, but only minutes from lots of good bars and restaurants. The staff couldn't have been more welcoming, and ready to help with any questions or requests we had. Our room was large and comfortable, and the public areas cool and inviting.

We will definitely go back to the Dylan; if only all hotels were as good as this one!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René B, General Manager at The Dylan, responded to this review, May 13, 2013
Dear Guest,

Thank you very much for visiting The Dylan Amsterdam. It is an absolute honor to read your wonderful words about the hotel and our team.

As you already mention, The Dylan is located very well in the center of Amsterdam, just around the corner of the 9-streets shopping district, bars and wonderful restaurants.

Thank you very much for sharing your experiences with us.
The comments have been forwarded to the team and it would be a great pleasure to welcome you back as our guest!

Kind regards,
René Bornmann
General Manager
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Pickwell
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed March 20, 2013 via mobile

We stayed for 2 nights.Arrived to find friendly staff and a very welcoming and relaxed feel. Within 3 hours of arriving they had arranged a massage for us before dinner. The bistro restaurant has great food and a wine list, we couldn't get into the Michelin starred restaurant ( it was fully booked, which is a compliment indeed in these economic times ) but were not disappointed by the Bistro. During our 2 day stay we must have met over 20 staff and universally they smiled and couldn't do enough for us. Go in the summer and I bet the courtyard is stunning for evening drinks.

Stayed March 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 27, 2013

I found this hotel by walking around Amsterdam. I couldn't get a room at the Pulitzer for my next stay in eAmsterdam because of a big convention and I came across this hotel. The bent over backwards to get me a room and accommodate me. This alone won me over but when I saw the room and experienced the professional service I was again won over. I didn't eat at the restaurant but it is supposed to be one of the best. The location is just down the canal from the Pulitzer so it has an equally convenient location for everything. This is a great hotel.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René B, General Manager at The Dylan, responded to this review, March 18, 2013
Thank you for choosing to stay at The Dylan Amsterdam and for sharing your experience with us on TripAdvisor. It is great to know that you found our location convenient for your stay. We are delighted to read that you experienced excellent service throughout your stay at The Dylan, which is something we always aim for.

We hope to have the opportunity to welcome you back as our guest in the future.

Yours sincerely,
René Bornmann
General Manager The Dylan Amsterdam
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London
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2013

I am currently staying at The Dylan and it is a great experience. The staff are excellent, they are so helpful, the style and design is very impressive and the hotel has a wonderful feel to it. It is in a great location and easy to reach all attractions.

I have stayed at many 5* hotels in the world and this stay certainly ranks amongst the best! If you like a smaller hotel and a more personal experience.

I would defiantly return.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René B, General Manager at The Dylan, responded to this review, February 27, 2013
Dear Guest,

We would like to thank you for your lovely words on The Dylan Amsterdam and for taking the time to write a review.
We are happy to read that you have enjoyed your stay and the hotel's staff, design and location in specific. Thank you for ranking our hotel amongst the best 5-star hotels in the world - it is an honor and pleasure to receive such a beautiful compliment.
We are looking forward welcoming you back as our guest!

Kind regards,
René Bornmann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 5, 2013

It seems that the heritage that comes with the name, obliges to perfection!
Located in one of the most scenic, vibrant and upbeat locations in central Amsterdam, "The Dylan" offers what you may miss in touristy destinations...warmth, comfort and that touch of luxury that lets you relax feeling special, without being overtly posh and arrogant!
Carefully decorated rooms balancing between minimal and maximal, with the weight leaning towards the maximal design side with a classic scent. Upfront electronic devices let you connect to the world outside and an espresso machine connects you with the world "inside"...All common areas are warm and inviting for some quality chatting time! And after you party in the hype bars around "The Dylan", don't forget to treat yourself something from the late-night menu that runs from 11pm-11am...we're spoilt and we love it...enjoy it!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René B, General Manager at The Dylan, responded to this review, January 8, 2013
Thank you very much for your wonderful words about your stay at The Dylan and for taking the time to write this review. We are delighted to hear you have enjoyed our all services as well as our hotel’s facilities and the location. We strive every day to ensure our guests feel welcome and take home great memories with them – therefore, it is a delight reading these beautiful words.

We look forward welcoming you back in the future!
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London
Top Contributor
55 reviews 55 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 28, 2012

Lovely hotel. great rooms, nice bar Very quiet. Well located for a walk into town, and near several bars and restaurants. Free wifi throughout. Very friendly staff. Very cosy for a winter break. Would recommend this

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
René B, General Manager at The Dylan, responded to this review, January 8, 2013
It is a pleasure to receive your feedback and to read you experienced your stay at The Dylan as a cosy winter break, with a convenient location and friendly staff. We appreciate you taking the time to share your feedbacl and we look forward welcoming you again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Dylan

Address: Keizersgracht 384, 1016 GB Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#15 Luxury Hotel in Amsterdam
#17 Business Hotel in Amsterdam
#20 Romantic Hotel in Amsterdam
#23 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Dylan 5*
Number of rooms: 41
Official Description (provided by the hotel):
This boutique hotel along the Keizersgracht canal is situated in the heart of Amsterdam. The Dam Square is a short walk away. The Dylan offers rooms and suites with special themes. All have luxurious bathrooms, a bathrobe and slippers. There is free Wi-Fi. ... more   less 
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Also Known As:
The Dylan Hotel Amsterdam
Dylan Hotel Amsterdam

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