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“Great Stay” 5 of 5 stars
Review of InterContinental Amstel Amsterdam

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InterContinental Amstel Amsterdam
5.0 of 5 Hotel   |   Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands (Binnenstad)   |  
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Ranked #26 of 344 Hotels in Amsterdam
Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
“Great Stay”
5 of 5 stars Reviewed July 23, 2014 via mobile

Though for only a night stay, I had a very great time with IC Amstel. With a century rich history, the entire building was a interesting wonder to admire both on the exterior and interior. I have never been a big fan of hotels set in historic buildings with Victorian theme, but this hotel has changed my view completely. Especially love the alfresco dining and drinks by the terrace, especially so in the summer's heat.

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, July 28, 2014
Dear guest,

Thank you very much for your review about our hotel. It is a great pleasure to read that you enjoyed your visit, although you were here only for one night. We are also very pleased to hear that you were positively surprised by the interior and exterior of the hotel, it is great to know that we were able to change your view on historic buildings with Victorian theme. We would like to thank you for all your compliments and are all looking forward to welcome you again in Amsterdam with us. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely
Anita Bos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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456 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Amsterdam, The Netherlands
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 14, 2014

The A-Bar’s lovely terrace is definitely my favorite place for a drink or two during a sunny afternoon. The terrace overlooks the Amstel River, I never can't get enough of this view.

Service is always impacceble with a smile, without any attitude. Whether it’s for a cold beer or pre dinner cocktail (I love their Apple Pie cocktail) before having a dinner at their outstanding restaurant La Rive , will highly recommend this place!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, July 16, 2014
Dear Guest,

Firstly, we would like to thank you for your warm review of our A bar. We take great pride in the compliment that our terrace is your favorite place to go and that that you especially love our Apple Pie cocktail. It’s also a pleasure to read that you had the chance to enjoy dinner at restaurant La Rive. We genuinely hope that we may welcome you again in the future at our hotel.

Sincerely,
Anita Bos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 11, 2014

We have stayed here twice: during our honeymoon and a year later on our first anniversary. Both times we were impressed by the level of service (loved the champagne and strawberries in our room) and the bride suites we had (first time with street view, second time with views of the canal).

Not the cheapest way of staying in Amsterdam, but definitely one the most luxurious ways of doing it.

Room Tip: Get a suit with views on the canal!
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, July 13, 2014
Dear Guest,

Primarily, we would like to thank you for your warm review that instantly put a smile on our face. It is wonderful to hear that you have celebrated those two magnificent and unique days in our hotel. It’s pleasant to read such a warm review and we genuinely hope that we may welcome you again for another stay with us. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely,
Anita Bos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 6, 2014

July 5, 2014 my buddy and I were doing a walking tour of Amsterdam and thought it would be nice to stop in at the Amstel for some refreshments. We were concerned that our walking attire might not be appropriate, but the sweet hostess at the door of the hotel walked us to the down stairs lounge on the water. Here she asked the waiter behind the bar if we could have a table, there were tables empty everywhere. He said they were fully booked. She, and we, looked around the room at the multiple empty tables and only the ones on the water were taken except for a couple tables inside. She questioned him about being fully booked and he said, well there is the bar...

So we took our seats at the bar, placed an order and hardly had received our drinks when the same hostess brought in a couple (dressed in similar, if not less appropriate attire) and asked the same question about seating. They, without a reservation, received a table on the water immediately. Why we wondered?

My buddy and I are both executives and travel a lot. We do have a choice of where we stay and dine. Intercontinental will no longer be a go to for either of us.

We'd say skip the Amstel in Amsterdam.

On our way out, all the tables that were empty when we arrived were still empty, except for the one with the couple mentioned above.

  • Stayed July 2014, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, July 11, 2014
Dear Guest,

I very much regret that we did not succeed in delivering you the perfect service and therefore, I offer you our sincere apologies for the inconvenience caused. However, it may have been possible that there were already made reservations for later in the evening. This can be one of the reasons why the waiter said that the tables were fully booked. The incident that a little bit later two persons arrived without reservations and that they had the chance to sit outside is something that we have discussed with the Brasserie team, to make sure that similar situations will not occur again in the future. I kindly ask you to contact me through amstel@ihg.com so we can discuss any additional details regarding your visit to the InterContinental Amstel Hotel. This would be very much appreciated by me. For this, I thank you very much in advance.

Sincerely,
Anita Bos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 3, 2014

We have just returned from a wonderful break in Amsterdam - a city we can really recommend. What made it even better was this lovely hotel in a beautiful setting, great views right on the rIver Amstel, helpful staff and probably the best nights sleep we have ever had in a hotel
Thank you

Room Tip: Get a river view
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, July 7, 2014
Dear Guest,

First of all, a word of thanks for taking the time to write such a lovely review about your visit to the InterContinental Amstel Amsterdam. It’s a true pleasure to read that you enjoyed the city and the spectacular view from our Amstel terraces on the Amstel river. Furthermore, we are also very happy to read your compliments about our staff and the fact that you had a great night rest at our hotel. We genuinely hope that we may welcome you again for another relaxing stay with us.

Sincerely,
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

Very efficient and friendly staff. One of the best hotel restaurants ever. I strongly recommend it very cosy wit a great view of the canal Will definitely come again. The rooms are comfortable and classy. Although I arrived very late the reception was very efficient.

Stayed June 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, July 2, 2014
Dear Guest,

Firstly, we would like to thank you for your warm review which instantly put a smile on our face. We take great pride in the compliment that you think our restaurant is one of the best hotel restaurants ever and that you think our personnel was very efficient and friendly. It’s also a pleasure to read that you had the chance to enjoy the view on the Amstel river and that you adored your room. We genuinely hope that we may welcome you again in the future for another stay with us.

Sincerely,
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 24, 2014 via mobile

As you can tell from the title of this review, we really enjoyed our stay at the Amstel. The hotel is unlike most Intercontinentals--it's a small historic property full of charm. The public spaces are welcoming and the rooms large and comfortable. We enjoyed having drinks on the lovely terrace overlooking the river. I also highly recommend the hotel's river cruise on a beautifully restored historic boat. Though a bit pricey, it was far more intimate and interesting than a cruise on one of the large commercial boats.

While the hotel staff were unfailingly courteous and helpful--unlike the staff at the Park Hyatt in Paris where we had stayed just before our arrival in Amsterdam--I would like to single out the concierge staff for their extra attentiveness. They made and changed numerous reservations for us and always fulfilled our requests with grace.

Food at the hotel is expensive but there are a couple of pleasant cafés just steps from the front door. Tram and subway stops are also nearby

My only complaints about the hotel have to do with the inconsistent housekeeping staff. They were small things like the dirty dishes that were not removed or the laundry list that was not replaced after sending out laundry on the first day, even when we left the empty folder out, or the turndown service that was done for only one person on two nights. These things did not mar our stay but I did expect better of a hotel of this quality.

In any event, we are already planning our return trip to the Amstel.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 26, 2014
Dear Guest,

Firstly, we would like to thank you for your compliment and feel very honoured that you call us ‘your new favourite hotel’. We are very happy to read that you enjoyed your stay with us and that you think we’re unique from all the other Intercontinental Hotels. It’s great to read that you were able to explore our Amstel terraces with view on the lovely river and that you enjoyed the historic boat tour through the city with one of our own boats. Furthermore, I am very proud to read that the concierges were very helpful and attentive during your stay. Regarding the food, we solely work with local and fresh products and try to deliver a high quality of food which is also visible in the price of the food.

Concerning your complaints about the housekeeping department, we will pass on your review to them and point out that we can no longer afford this in the future and make sure that this matter won’t occur again. Nevertheless, we would like to apologize ourselves for the inconvenience.

I will share all of your compliments with the whole team and we genuinely hope that we may welcome you again for another stay with us so that we can show you the improvements of the housekeeping department. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely,
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Amstel Amsterdam

Address: Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Amsterdam
#11 Business Hotel in Amsterdam
#15 Family Hotel in Amsterdam
#18 Luxury Hotel in Amsterdam
#27 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Amstel Amsterdam 5*
Number of rooms: 79
Official Description (provided by the hotel):
Since the day the doors opened in 1867, InterContinental Amstel Amsterdam has been revered the world over for its palatial grandeur and residential warmth. Located where the financial, cultural and shopping districts converge, the hotel is a short walk from the Rijksmuseum, Van Gogh Museum, Spiegelkwartier and the Royal Carré Theatre. The Anne Frank House and the 14th-century Begijnhof are easy to reach by public transport or taxi. ... more   less 
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Also Known As:
Intercontinental Amstel Amsterdam Hotel Amsterdam
Intercontinental Amsterdam

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