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“Classic Old Amsterdam Experience” 5 of 5 stars
Review of InterContinental Amstel Amsterdam

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InterContinental Amstel Amsterdam
5.0 of 5 Hotel   |   Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands (Binnenstad)   |  
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Ranked #28 of 345 hotels in Amsterdam
Abu Dhabi, United Arab Emirates
Senior Contributor
28 reviews 28 reviews
Reviews in 7 cities Reviews in 7 cities
21 helpful votes 21 helpful votes
“Classic Old Amsterdam Experience”
5 of 5 stars Reviewed June 19, 2014

We've stayed in many Amsterdam hotels, but the experience at the Amstel is unique. From its beautiful Atrium with views of the canal where high tea is a world-class experience, to the well-appointed rooms and service, it is the kind of experience that let's you know that you are in Amsterdam's most rarefied hotel. The staff seemed to all know our names, a feat only achieved successfully at the Beverly Hills Hotel, and Hong Kong's Peninsula...all others try, but they fall far short.

We found even the food prepared for room service to have the hallmarks of utmost care, and our children enjoyed spending their mornings at the atrium, watching the boats along the canal. The paparazzi at the main entrance were managed so well that the celebrities were not delayed coming in or going out, something that is not always the case in other hotels of this caliber.

Room Tip: Get a room with on the canal side
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  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 26, 2014
Dear Guest,

Thank you for taking the time to write such a wonderful review about the InterContinental Amstel Amsterdam. We take great pride in the fact that you call our hotel “unique” and are very proud that you compare our hotel to the ‘Beverly Hills Hotel’ and the ‘Hong Kong’s Peninsula. We try to make the difference by approaching the guest on a more personal way. We are very glad that you appreciated these gestures. Furthermore, we are happy to read that you enjoyed the room service dining experience and that your children adored the view of the Amstel River with the floating boats passing by. I will share all of your compliments with the whole team and we genuinely hope that we may welcome you again for another stay with us and maybe for a great dining experience in our Restaurant La Rive as well. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely,
Anita Bos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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South Africa
Top Contributor
62 reviews 62 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 13, 2014

Now I know why this hotel is rated as one of the best in Amsterdam. It is situated on the canals of Amsterdam. From stepping into the lobby we were treated so warmly. It look a few minutes for check in,and while waiting we were offered coffee. Lovely touches with jars of sweets and bottled water. The hotel bar has the most beautiful view. We're taken up to our room,it was a canal room view. Beautiful sunny large room with a bath an desperate shower. Bathroom very luxurious with lovely amenities and huge fluffy towels. A large comfortable bed. The room has a coffee machine and a kettle. Will return and highly recommend it

Room Tip: Guess anything facing the canals. Maybe higher up. We were on 1st floor
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 26, 2014
Dear Guest,

First of all, we would like to thank you on behalf of the whole team for your warm review about our hotel. We are very happy to read that you enjoyed the location of our hotel and that you had the chance to explore the A Bar terrace. Furthermore, the concierge and the doormen were very pleased with your comment about the warm welcome because this is something that they attach great value to. We genuinely hope that we may welcome you again for another “out of this world’ stay with us and maybe for a great dining experience in our Restaurant La Rive as well. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marbella
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 10, 2014

Last Sunday high tea in this hotel, this was really "high" .
Everything was really very good,and the people who are working there are one of the best.
You really get a lot for your money.
This we do again when we are in Amsterdam.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 13, 2014
Dear Guest,

Thank you for taking the time to write such a nice and detailed review about our hotel. We are very happy to read that you adored the deluxe suite and the luxurious furniture in it and the spacious bathroom. We are also very glad to read that you enjoyed the breakfast with a view on the Amstel River. We are happy that we could contribute to the fact that you had a lovely stay. I will share your compliments with the whole team and we genuinely hope that we may welcome you again for another stay with us and maybe for a great dining experience in our Restaurant La Rive as well. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windermere, Florida
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed June 7, 2014

Sadly, we had a bad experience at this hotel - we booked our reservations well in advance and even called overseas to personally speak to the hotel to guarantee we had the room we requested. We were assured (guaranteed) that we would have a corner suite with views of the Amstel Canal. We arrived early and were told as soon as the room was ready we could check in early. After two hours, we decided to walk around for a while. Two more hours elapsed and we were back at the hotel well AFTER their published check-in time. Still no room. We decided to get a meal at the hotel since we had waited so long and were then told that there was no room in the restaurant - at all. The Manager offered to "get me a pancake" and suggested I take it and eat it while I walked around some more! We were clearly getting upset at this time and he then said he did have our room ready. We were escorted to a tiny room with a sliver of a canal view that was not a suite. He then proceeded to tell us they were fully booked, even though we had a guaranteed suite reserved in writing. The room he showed us had a king sized bed that was only 12" off the ground and lumpy. The carpet was gray with dirt and generally it looked as if all the mismatched pieces of furniture were stored in this room! This is so unlike the standards of Intercontinental. We refused the room and left. On a positive note, the concierge, Mr. Peter Moos, was wonderfully helpful and tried hard to help us out in any way he could. He had booked us tours and dinners which he transferred over to the hotel we eventually ended up checking into. Extremely disappointing experience.

Room Tip: I have nothing to offer as we were guaranteed a corner suite in writing and got what appeared to be...
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  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 13, 2014
Dear Guest,

I very much regret that we did not succeed in delivering you the perfect service and therefore, I offer you our sincere apologies for the inconvenience caused. I discussed the situation and your entire story with all the staff members involved, to make sure that similar situations will not occur again in the future. I kindly ask you yo contact me through amstel@ihg.com so we can discuss any additional details regarding your stay. This would be very much appreciated by me. For this, I thank you very much in advance.

Sincerely,
Anita Bos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tetbury, United Kingdom
Top Contributor
58 reviews 58 reviews
28 hotel reviews
Reviews in 35 cities Reviews in 35 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 5, 2014

One night in the hotel and it leaves me wanting more. The hotel is a really nice old fashioned style IC,the staff are friendly and the public areas are both smart and elegant.
We were upgraded to a suite which was a nice surprise. Needless to say the suite was excellent with antique style furniture giving it a really classy feel. Little extras such as coffee machine added to the style.
Well done IC,wish I could stay longer.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 11, 2014
Dear Guest,

Thank you for taking the time to write such a lovely review about our hotel. We are very happy to read that you appreciated the room upgrade to a suite and that you adored the antique furniture in it. We are happy that we could contribute to the fact that you had a lovely stay. I will share your compliments with the whole team and we genuinely hope that we may welcome you again for another stay with us. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
131 reviews 131 reviews
119 hotel reviews
Reviews in 106 cities Reviews in 106 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed May 26, 2014

They really treat their Royal Ambassador members here well-- upgraded to the Penthouse Suite! The room service left a bit to be desired, but there is so much food within walking distance no real need! Great wi-fi, and highly recommend taking their boat out with Captain Roderick in the canals! Also easy peasy bike rental to go explore for some brunch! Thanks IC Amstel!

Stayed May 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, June 2, 2014
Dear Guest,

Thank you so much for calling our Penthouse Suite adorable, we are very happy to read that you appreciated the room upgrade and the romantic design of the Penthouse Suite. We are also very delighted to hear that you enjoyed the boat tour with Captain Roderick on the Amstel river and through the canals of Amsterdam. You’re very welcome, we are happy that we could contribute to the fact a wonderful stay. I will share your compliments with the whole team and we genuinely hope that we may welcome you again for another stay with us. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nassau Bahamas
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 26, 2014 via mobile

To say the hotel is 5 star, is cutting it short. The view, the staff, the food. Anything I asked for magically happened. The driver that picked us up, Duncan the concierge, the doorman Marcos. All were like they came from central casting. I called for a bucket of ice, and within 4 minutes, it was at my door. It is a lively hotel on the weekends, and lots to watch from your balcony window. Beautiful rooms, and anything you need or want avaliable. There was a wedding on Saturday evening, and our room was just over the patio by the canal, so for a few hours it was noisy, but the view made up for that. And on Sunday we got a parade of constant locals on canal boats having a great time enjoying The spring weather with us.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anita b, General Manager at InterContinental Amstel Amsterdam, responded to this review, May 27, 2014
Dear Guest,

Thank you so much for the great compliment that you think that we are a beyond 5 star hotel. We try to deliver the best service possible to all our guests and are pleased to hear that the staff did fulfil all of your wishes in a magically way during your spring stay. We are also very delighted to read that you loved to watch the view from your balcony and that you enjoyed the parade of canal boats on Sunday. I assume you were staying in the hotel on King’s day, this is a major event in the Netherlands which honours the royalties. It’s a custom to celebrate this event on the water or close to the canals of Amsterdam. The hotel is a coveted place during the festival and we are glad that you were able to witness this spectacle. I will share your compliments with the whole team and we genuinely hope that we may welcome you again for another magical stay with us. In the meantime please let me know whenever we can be of any service to you or if you would like to make a reservation for next time.

Sincerely
Anita Bos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Amstel Amsterdam

Address: Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Amsterdam
#8 Spa Hotel in Amsterdam
#12 Business Hotel in Amsterdam
#19 Luxury Hotel in Amsterdam
#31 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Amstel Amsterdam 5*
Official Description (provided by the hotel):
Since the day the doors opened in 1867, InterContinental Amstel Amsterdam has been revered the world over for its palatial grandeur and residential warmth. Located where the financial, cultural and shopping districts converge, the hotel is a short walk from the Rijksmuseum, Van Gogh Museum, Spiegelkwartier and the Royal Carré Theatre. The Anne Frank House and the 14th-century Begijnhof are easy to reach by public transport or taxi. ... more   less 
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Also Known As:
Intercontinental Amstel Amsterdam Hotel Amsterdam
Intercontinental Amsterdam

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