We used our IHG points to book 4 nights over Thanksgiving. When we arrived at the hotel, tired after our overnight flight, we were told we could "upgrade" our Executive City View room to a 1- bedroom suite with river view at a rather steep upcharge of 160 Euro/night. Foolishly we did not request to see both rooms before opting for the upgrade.
Although the room was generously sized and nicely appointed, the "river view" could only be seen from one of the bedroom windows by leaning far to the left. We also discovered that the furniture had all "bottomed out" rendering it uncomfortable to sit in for any length of time. The wardrobe was also awkwardly located making unpacking a little difficult.
The next morning, I spoke with reception about our disappointment with the room and the over-zealous "upselling". I asked if we could be moved to the original Executive King room but was told none was available until later in the day. The agent did find one available room which she showed me but it was very tiny without a view. I went on to tell her about the lack of view and uncomfortable furniture and was told they would be happy to replace the furniture. Late that evening I received a phone call from the Front Desk asking if we would like to look at other rooms. It was so late, I responded I did not.
We continued to stay in the original upgrade all the while fuming for being so stupid. The day before we left, the Front Desk called to offer us a discount which we gladly accepted.
We also had an issue with breakfast on the last day. We asked if we could order off the ala carte menu rather than have the breakfast buffet. We were told we could---but at the price of the buffet which was rather steep. We countered that items on the room service menu were priced much less than the buffet, but the server didn't seem to understand the issue. We finally threw in the towel and ordered simple omelets. At the end of the meal, the manager came to our table and apologized for the confusion and compted our breakfast. A really nice gesture, but the issue could be avoided if ala carte choices were offered.
Not so sure I'd want to stay there again.
- Official Description (provided by the hotel):
- Since the day the doors opened in 1867, InterContinental Amstel Amsterdam has been revered the world over for its palatial grandeur and residential warmth. Located where the financial, cultural and shopping districts converge, the hotel is a short walk from the Rijksmuseum, Van Gogh Museum, Spiegelkwartier and the Royal CarrÃ© Theatre. The Anne Frank House and the 14th-century Begijnhof are easy to reach by public transport or taxi. ... more less
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- Also Known As:
- Intercontinental Amstel Amsterdam Hotel Amsterdam
- Intercontinental Amsterdam