I recently spent several nights in a river view room. As part of the same vacation, I had previously stayed at the grandest old hotels in Stockholm and Helsinki. The Amstel is the lowest rated of the three on Tripadvisor, and I've been giving some thought as to why.
The hotel is physically beautiful and very well maintained. Housekeeping was excellent. The gym and pool area are fine by hotel standards.
The Executive Room was decent sized, the bed and pillows were quite comfortable and the air conditioning worked perfectly and quietly. The view of the river is fine. On the negative side, I could hear what sounded like walking in the room above late into the night, and I was woken up by something several times during my stay. I was put next to an elevator, but I'm not sure it was that. You could also hear doors slamming when people came in after midnight.
The vast majority of the staff are pleasant and courteous, however there were one or two rotten apples who could spoil the experience. Sometimes, a person who I reached at reception was unpleasant.
The breakfast buffet was quite nice. There was a decent selection and the staff were incredibly helpful and friendly, especially one nice young man (I'm sorry I don't remember the name). I rarely saw many people having the breakfast (perhaps because of the price), which perhaps accounts for the selection--which was more limited than those offered by the other grand hotels I stayed out, but where many more people could be seen eating there.
I had dinner at La Rive one evening. The food was very good, but I found one of the wait staff (not a Dutch person incidentally) unpleasant. When I came in, there were no other diners and he tried to put me at a table as far from the windows overlooking the river as possible. I considered just walking out, but asked to be moved--which he did after making a bit of a fuss. Someone else waited on me after that so the evening was a success.
The head concierge is a great gentleman--really knowledgeable, pleasant and without any attitude. The hotel is fortunate to have him.
The Amstel is located about 20 minutes from the core center of the city and some might think the location is a minus. I don't mind walking and I think it's a plus. The center of the city is jammed with hawkers and tourists and you really don't want to spend more than a day there. The big museums are not in the core center and it would be just as much of a walk if you stayed at one of the more "central" hotels. As it is, the Amstel's location is quieter and you're just 10 minutes away from some really nice shopping streets with wonderful cafes, restaurants and bars.
Maybe it was just me, but I didn't see very many people in the hotel even though it was August and presumably the tourist season. I can't say why either, but it seemed that quite a few of the tourists I saw were a bit obnoxious and entitled (and I note again that I've stayed at quite a few other grand old hotels in my travels). This is obviously not the hotel's fault, and the vast majority of the hotel staff are friendly and without a trace of attitude. Still, It's a matter I noted.
Perhaps you need to be on the top floor and away from elevators.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you so much for your review. We will pass on the compliments to our staff members involved. We're sorry to hear that you had some inconvenience with the noise in your room, next time you will visit remind us and we will make sure you will have a nice room and not close to any elevators. Also we very much appreciate all the details in your review; these details help us improve our hotel in many ways. We are looking forward to welcome you again in our quiet part of the city centre of Amsterdam!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.