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“Superb” 5 of 5 stars
Review of InterContinental Amstel Amsterdam

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InterContinental Amstel Amsterdam
5.0 of 5 Hotel   |   Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands (Binnenstad)   |  
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Ranked #27 of 344 Hotels in Amsterdam
Medellin, Colombia
Top Contributor
153 reviews 153 reviews
50 hotel reviews
Reviews in 27 cities Reviews in 27 cities
84 helpful votes 84 helpful votes
“Superb”
5 of 5 stars Reviewed November 25, 2012

The Intercontinental in Amsterdam is in many ways my favorite hotel. Inside it’s calm and elegant and the service is faultless. I did overhear one older and refined guess expressing surprise when the taxi driver had explained that they were going to the Intercontinental. She was soothed by the receptionist who explained that yes, they were part of the chain,, but that this was still the Amstel.

And that I think is it. This really is a property that keeps an ageless class.

Drawbacks? Expensive of course and not exactly in the center of the city, but then you probably don’t want to be there anyway. There’s also some work going on in the hotel which involves a large crane that does nothing for the photos you will want to send your friends of the wonderful place you’re staying at.

Pluses? The public areas, the rooms, the restaurants, the Concierge, and the relaxed check in.

One thing to watch in the city – the taxis. I arrived at the Central Station from Paris and was given long, circuitous and expensive tour of the city before arriving at the hotel despite my complaints. According to the door-man they are seeing more problems. I had no issues with any taxis from the hotel.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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Oxfordshire
Top Contributor
64 reviews 64 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 22, 2012

Wow, wish I had stayed here. I came in with colleagues for drinks and lunch ahead of a business meeting, and enjoyed it very much. We opted for sandwiches and they came in hollowed out loaves - very amusing! They were really very good as were the other light snacks we were offered. It is a magnificent hotel - everything is of the highest quality, including the coffee which is probably the best I've had since my recent trip to Brazil. One feels that it retains the grandeur of a different age. The public spaces are ample and very comfortable; the staff is definitely 'a cut above' the average - discretely helpful and polite. The views over the canal are wonderful. In the evening we returned to the bar downstairs which seemed to be right on the water and watched rowers ploughing the canal in the dark - a super sight.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Top Contributor
81 reviews 81 reviews
64 hotel reviews
Reviews in 46 cities Reviews in 46 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed here for a 50th birthday anniversary. We booked 3 rooms on points as Platinum IHG members. Staff was excellent with making the reservation.

I arranged that roses were delivered to the room. Informed the reception twice that they had to take care that the flowers would be in the room for my partner. During check in the reception told me that me and my partner had room 317 and that the flowers where in that room. When I entered the room no flowers where there. They brought them to one of the other rooms. My partner was first in another room with family and saw the flowers there, so the surprise was gone.

During making the reservation I asked if we could toast on midnight in the hotel with Champagne for the birthday. This was not a problem. When we were at midnight in the hotel the concierge told us the bar was closed we had to order champagne in our room and toast there. Friends of ours were on their way to the hotel to celebrate the 50th birthday. So we had to call them and cancel the invitation. Inviting family and friends in a hotel room is not the perfect toast for a 50th birthday.

During the day we wanted to drink coffee. The lounge was fully booked for high tea. The bar was also fully booked, but a table came in 5 minutes free. We made a reservation and had to wait in the lobby. We saw the party leaving after 5 minutes and waited for approx 25 minutes before staff would pick us up from the lobby. Nobody came to us. When we walked to the bar the table was still dirty (20 minutes after the party left). The waiter forgot us and said the table would be ready in 5 minutes. We waited again in the lobby for more then 5 minutes and walked to the bar. We noticed they still did not clean the table. We decided to sit on the dirty table. After 5 minutes they came and cleaned the table (left lot of cookie crumbs on the table).

We ordered a taxi at the concierge. He told us we had to be downstairs the exact time otherwise the taxidriver would charge more. We understood. No taxi showed up and they had to call again for a taxi. 20 minutes later we got a cab. We arrived too late on our own party because of the waiting time. Concierge had to follow up.

The room is beautiful. Not clean everywhere. Dust on the carpet. In the hall its also not very clean. Closets are not clean. You can see hands on glass for example. Room 317 is next to the staff elevator, so we heard the elevator moving. Not annoying, but we heard it early sunday morning.

Breakfast was very good. Probably we will stay again in this hotel. Car parking is EUR 65 per night. This is expensive.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LScholten, Guest Relations Manager at InterContinental Amstel Amsterdam, responded to this review, November 19, 2012
Dear DutchGuy71,

Thank you for your review. We are however very sorry to learn about your service experience. We completely agree that the service standard during your stay was not up the level the Amstel Hotel is renowned for and understand your feeling of disappointment. We sincerely apologise and will respond to you personally to discuss the issues appropriately.You may rest assured that your comments have been discussed with the teams internally to prevent this from happening again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
54 reviews 54 reviews
48 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed November 7, 2012

I recently stayed at the IC Amstel on the last night of my honeymoon, whilst on an overnight transit stop in Amsterdam.

I stayed on priority club points, but unfortuantely was not given an upgrade which would have been appreciated as a platinum member.

Nonetheless, the standard room we stayed in was spacious and beautifully appointed. The health club and pool, looking out over the Amstel is very special, so make sure you bring your swim/gym gear!

We invited our inlaws for drinks in the bar, which was really wonderful, in such beautiful luxurious surroundings.

This hotel is a work of art, the staff are courteous and professional and the rooms are luxurious. I would not hesitate to recommend it and can't wait to stay again.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 3, 2012

Stayed here during my girlfriends birthday and it was great! wonderfull reception and very thoughtfull. The rooms are nice and clean, gorgeous decoration very art deco. However do know it is an expensive hotel, but it will be your moneys worth

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Top Contributor
80 reviews 80 reviews
69 hotel reviews
Reviews in 41 cities Reviews in 41 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed November 2, 2012

Stayed two midweek nights. Only about 90 rooms, so even when full, which it was both nights, one is not inconvenienced. It was busy because Lady Gaga and her people stayed here for some nights whilst performing at Bijlmer's new Ziggo Dome concert hall.

Very impressive building on banks of Amsel River, with easy access in Amsterdam to anywhere you might want to go. Lovely lounge for afternoon tea and cakes plus evening drinks. On basement floor, another bar overlooking the amstel plus Michelin star restaurant
Outside, great for summer is a massive terrace area with seating to eat & drink at.

Had an executive city-view suite, massive windows, two big flatscreen TV's, separate bedroom with massive bathroom, separated bath, toliet, big shower room all behind doors in bathroom. Lovely toiletries, instant copious hotwater, bath filled in no time at all.

Very comfortable bed/pillows, I slept really well, turn down service, convenient light switches and power supply points throughout suite, no problems powering my laptop in bed.

Nice 15metre pool in basement, plus better gym facilities than many hotelsI have stayed at.

Did not have breakfast .. but room service pot of coffee, a large thermos pot , good for 5 coffees , over a couple of hours was superb value at only 7euro's.

Would really recommend trying this hotel , maybe for a special occaision, rooms are nice and big, and in Amsterdam where most hotel rooms are tiny, that really makes a difference.

Room Tip: If only staying here once, pay the little extra (30euro premium) for River-View rooms over same Ci...
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 19, 2012 via mobile

This hotel is beautiful. Set on one of the many canals in Amsterdam, this hotel is extremely well maintained. Everything about the property is great - location, service, facilities, restaurants. Value depends on what kind of deal you get... I paid 360 Euros, but the normal price shown on their Internet site was over 500 euros. At 360 a good value for the money. At 500 a bit pricey. If you do stay there you won't be disappointed.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Amstel Amsterdam

Address: Professor Tulpplein 1, 1018 GX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Binnenstad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Amsterdam
#15 Family Hotel in Amsterdam
#15 Business Hotel in Amsterdam
#18 Luxury Hotel in Amsterdam
#29 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Amstel Amsterdam 5*
Number of rooms: 79
Official Description (provided by the hotel):
Since the day the doors opened in 1867, InterContinental Amstel Amsterdam has been revered the world over for its palatial grandeur and residential warmth. Located where the financial, cultural and shopping districts converge, the hotel is a short walk from the Rijksmuseum, Van Gogh Museum, Spiegelkwartier and the Royal Carré Theatre. The Anne Frank House and the 14th-century Begijnhof are easy to reach by public transport or taxi. ... more   less 
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Also Known As:
Intercontinental Amstel Amsterdam Hotel Amsterdam
Intercontinental Amsterdam

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