My husband and I and another couple traveled to Amsterdam for a long week-end in June. After researching hotel prices for central Amsterdam, we decided to bid on a 5 star hotel in the area of town we wanted to stay with a well-know travel service. We mistakenly assumed that a 5 star hotel REALLY meant a 5 star hotel as described by this travel service, i.e. luxury linens, amenities, service.
We were awarded the NH Barbizon Palace and after reading reviews (and seeing some guests' pictures) of the hotel on a variety of travel sites, I was horrified. The positive comments focused entirely upon the hotel location, very few positive comments about the hotel accommodations and service. I realized that we were "stuck" with the hotel awarded and just determined to grit our teeth to get through the two nights.
Prior to our arrival, I had sent an e-mail to the hotel requesting non-smoking rooms, king beds and a quiet location. When checking in we were pleasantly surprised to learn that our requests had been noted in our reservation and that although arriving early, that our rooms would be available at about 11:00 a.m.
Our rooms were comfortable (on the large side for Europe) and clean with comfortable bedding, and the hotel staff were friendly and helpful, but not 5 star by any stretch of the imagination. A solid 3-3 1/2 star, but definitely not five star.
As noted in other reviews, the location was perfect, a mere 5-10 minute walk from Amsterdam's Centraal station, very close to good restaurants and bars, a short walk to the Red Light district (which was even more seedy than I remembered it).
So, bidder beware when bidding on a five star hotel on travel websites. These websites accept the hotels description of itself, no matter how lofty, and does not do the "due diligence" to ensure that their customers get what they are paying for.
- Official Description (provided by the hotel):
- The five-star NH Amsterdam Barbizon Palace is conveniently located in the heart of old Amsterdam and easily accessible to famous attractions, both on foot or via public transportation. ... more less
- Reservation Options:
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- Also Known As:
- Nh Barbizon Palace Amsterdam
- Nh Hotels Amsterdam