We stayed in The Grand for 2 nights over Easter. The rooms were lovely, perhaps a little small but it certainly wasn't a problem.
We had 2 rooms, one overlooked the lovely garden in the central courtyard, the other looked out to a small side street. As the person who had organised everything I was a bit miffed it was our room that had the non-view!
Bed was super-comfortable, Quality toiletries in the bathroom. Lots of towels and 2 big bath robes.
Pool was very small, but steam room and sauna were welcome.
Cocktails in the bar were great, the chocatini comes highly recommended!
We had the Sunday Brunch the day we checked out. Well worth the money, it was an impressive spread.
One problem I had was that the Hotel had mistakenly taken 500 euro's from my credit card then paid it back.
Of course this resulted in less pounds going back in due to the difference in buy/sell currency rates. I raised this issue with the hotel on check out and asked that the bill be adjusted accordingly. It took quite a while for the matter to be resolved but to give the hotel credit they did refund me the difference.

We got this hotel at a last minute bargain, and I am glad we did. The room, although small (but not smaller than normal European hotel rooms), was very comfortable. The king-size bed was fantastic and I always enjoy a place that gives you a robe with the towels.

Very convienent, right next to Dam Square and walkable from the Train Station. I would definitely stay here again.

This is a nice hotel. For the price, there are other places I would stay in Amsterdam on my next visit. The rooms are dated (not in a good way), but the staff are friendly and helpful.

My colleague says the frites are the best she has ever had in the world.

The temperature in the room (in March) was way too hot. I had the window open all day and night and I still couldn't get the temp below a steady boil.

The welcom was very nice but the congierge looks like he just came from a funeral.
the reception was very helpfull and kind but bit forced smile.
Guest relation welcome use by using our name whats gives us a warm welcom. the rooms were oke the bed was great. the bathroom was dirty somebody had use the toilet so we let i clean and that was done by a lady how told us thats is wasnt the first time. she was very great and kind en helpfull.
We went out into amsterdam by help of the reception the advised us good.
The breakfast next day was afwull the host was very arrogant he ask 3 times our name and room number.
the food was good but the service was bad our cofee took very long and the ask us voor 4 times for juice.
the buffet was almost emty but the man how was in charge run himself dead because off the staff didnt know what there were doing. this was on a thursday morning its was nog very busy but because of the helpless staf the manager was running like hell.
we feld very sorry for him.
the check out went very warm and nice this was doing by a dutch guy how was acting normal en smiles when is was needed he's name was something with joost of jose he was very kind and helpfull and we will came an other time but without a breakfast. we can do that better by our selfs.