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“Beautiful!” 5 of 5 stars
Review of Sofitel Legend The Grand Amsterdam

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Sofitel Legend The Grand Amsterdam
5.0 of 5 Hotel   |   Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands (Red Light District (De Wallen))   |  
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Ranked #14 of 356 Hotels in Amsterdam
Toulon, France
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful!”
5 of 5 stars Reviewed August 28, 2014

Excellent location.
Perfect staff, especially the concierge.
Comfy room, excellent bedding.
Enjoying the swimming pool and the sauna & hammam after an exausting day of visit, was delightful.
If it were not that expensive, I would stay there more often...

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, August 29, 2014
Many thanks for taking the time to leave your kind words following your recent stay with us at Sofitel Legend The Grand. I am so happy that you enjoyed the service and facilities we provided you with.

Please do come back and stay with us on your next visit to Amsterdam.

Warm regards,

Remco Groenhuijzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (241)
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English first
Helsinki, Finland
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed August 28, 2014

Stayed here with my partner as Le Club Gold member. Booked a superior room, but didn’t get upgrade (part of the perks) even if there were better rooms available (checked sofitel.com just before checking in).
However, champagne was offered at the cosy lobby bar while waiting for our room to be ready. The room itself was okay. Nothing really special. Fake brick wall gave very cheap image. MyBed was fantastic as always in Sofitel. Bahtroom was big with good amount of Hermes amenities.
Air condition was weak and didn’t cool the room properly. It was shutting of at all time. Room was facing a quiet courtyard so no noisy from streets. Instead, we were waken up by the planes that were landing and flying above the hotel.
Spa was nice with dry sauna, steam room, and pool but it had lack of romantic atmosphere. It was too bright with all the lights and windows. Dimmer lights and candels would had been really nice. Pool was big enough but too shallow which is why the water was wave and swimming sometimes nearly impossible.
Shampoos and shower gels were empty every time we were in spa and guests had to always find staff and asked them to refill. Then they gave one tiny bottle of shampoo and shower gel. They were really stingy with those!
Didn’t try breakfast since price was horribly: 37 euros! I asked in reception what made breakfast so pricy. When they told what did it include, it sounded to my ears like normal buffet breakfast – and that’s 28 euros maximum in other Sofitel. So no thank you.
The hotel is also renting bikes for about 20 euros per day. When one pay around 300 euros per night (at least), bike renting should be included in the room rate already like in Sofitel So Bangkok (that is even way cheaper hotel).
Really didn’t get the point why this hotel is so expensinve. Really didn’t feel we got so good value for our money. Wouldn’t probably stay here again.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, August 29, 2014
Thank you for taking the time to post a review on Tripadvisor, following your recent stay with us.

I am pleased that you liked our MyBed concept, the bathroom and our lobby bar. However, I am sorry to hear that you felt that the Spa lacked atmosphere. I am also disappointed that you experienced problems with the airconditioning in your room and that the amenities in the Spa were not regularly replenished. Please rest assured that I have discussed your feedback with the responsible managers.

A glass of champagne is always a nice way to start a vacation so it is so good that you managed to relax and enjoy it while we were preparing your room for you. Nonetheless I am sorry you did not get the upgrade you are entitled to get as a Le Club member. Although this is subject to availability I will speak with the Front Office manager about to find out what happened.

I sincerely hope you will consider staying with us again on a future visit to Amsterdam and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Remco Groenhuijzen
General Manager
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London
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed August 26, 2014

Stayed here for 1 night while visitng friends. Was amazing, the staff are very nice and friendly. Breakfast was very nice, wide choice and variety. Enjoyed my stay and would recommend the hotel. Has a nice spa too.

Room Tip: Canal view rooms are nice. All rooms have nespresso machines. If you want a bath tub than do check w...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, August 29, 2014
Thank you for this great review on Tripadvisor and thank you alsof or recommending our hotel to other travellers.

I hope to soon welcome you back in The Grand.

Warm regards,

Remco Groenhuijzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

This is an excellent hotel, with superb suites and great facilities.
The comfortable living area gave wonderful views across the canals, whilst the bedroom was internal, giving an unbelievably quiet night; the loudest sound I heard in two nights was a watch ticking.
Being able to go for a swim and a sauna breaks up the days, and eases tired muscles, enabling you to fit even more in the time you have.
I could and will confidently recommend the hotel to anyone. The hotel has underpinned my time in Amsterdam, one of the best experiences of my life.
Thank you to everyone for creating such a wonderful experience.

Room Tip: The suites are truly wonderful.
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, August 29, 2014
I would like to take this opportunity to thank you for reviewing the Sofitel Legend The Grand Amsterdam on TripAdvisor.

It is so incredibly important to us to receive feedback from our guests and a pleasure to read one great review after another.

I thank you most sincerely for your compliments and for staying with us. I very much look forward to welcoming you back to The Granbd on a future visit.

Warm regards,

Remco Groenhuijzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 24, 2014

We spent a weekend in Amsterdam and unfortunately the airline did not deliver one of our bags. Zsa Zsa Zanolie, Guest Relations Manager, went out of her way to help us out and get us some essentials. We were upgraded to a suite and the room was simply amazing. The hotel is centrally located and close to many attractions and restaurants. The room was comfortable and not noisy at all. After spending the day walking, we had a restful night.

Despite the disappointment with the airline and our luggage problem, the hotel definitely made up for it. If we return to Amsterdam, we will definitely stay Sofitel The Grand.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, August 27, 2014
Thank you for staying at Sofitel Legend The Grand on your recent trip to Amsterdam.

I am very pleased to know that you have a lovely stay, despite that fact that the airline lost your luggage.

We wish to have you stay with us again when the opportunity arises and sincerly hope that the luggage problem is solved.

Warm regards,

Remco Groenhuijzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PARIS
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 23, 2014

We have the pleasure to stay one week in this hotel
The hotel is a very good hotel but the personel is even better
Concierge very good and very understanding of what we wanted (Stork restaurant, Rem island, Ciel Bleu, ...) plus all the tickets for the museum very helpfull and the hotel is 10 minutes walking from every tourist site
The guest relation Manager Mme Zanolie was very pro, friendly with us and the children and very present to our remarks.
The swimming pool is small but very nice and clean
We were in a junior suite and a room connected and it was very nice high celling modern clear and clean room
Last thing the restaurant Bridges is just a very very good restaurant and the sommelier very friendly we have eaten two times and the cooking style is original but very mastered.

a wonderful hotel but why not putting 5 points .....because the decoration of the hotel is too standard/international and could be more dutch but it is not the fault of the wonderful personal....Sofitel need to respect more the country the city where they implement the hotels.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RemcoGroenhuijzen, General Manager at Sofitel Legend The Grand Amsterdam, responded to this review, August 27, 2014
We very much enjoyed reading your review that so beautifully summed up all that is best about Sofitel Legend The Grand Amsterdam !

All feedback from our most valued guests are taken seriously as this will help us improve our standards and services and this enable us to motivate our team to achieve greater heights.
Thank you very much for not only observing the service excellence, but taking the time to put it in writing.

We hope to soon welcome you back in The Grand.

Warm regards,

Remco Groenhuijzen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Legend The Grand Amsterdam

Address: Oudezijds Voorburgwal 197, 1012 EX Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Amsterdam
#8 Romantic Hotel in Amsterdam
#9 Business Hotel in Amsterdam
#9 Luxury Hotel in Amsterdam
#9 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel Legend The Grand Amsterdam 5*
Number of rooms: 177
Official Description (provided by the hotel):
SOFITEL LEGEND THE GRAND AMSTERDAM.Furnished with French elegance and grandeur, the hotel welcomes a variety of visitors, from the trendy Amsterdam elite to royal brides or famous international movie stars. In each of the rooms, the restaurant, the hallways and the beautiful garden terrace, design and history captivate and seduce everyone into visiting. ROOMS & SUITES.Sofitel Legend The Grand Amsterdam offers 177 spacious rooms, including 52 luxurious suites, amongst which 14 individually designed Suite Apartments: lodgings in 17th century canal houses. The rich history of the hotel is, as naturally, incorporated into the new architectural details in many ways. WELL BEING.Access to the relaxing SoSPA is complimentary for all hotel guests. It is the ideal place to unwind and pamper yourself. SoSPA houses an indoor heated swimming pool, a private Turkish steam bath, a Jacuzzi, a sauna, private treatment rooms and a SoFIT fitness area. INSPIRED MEETINGS.The 17 fully equipped banqueting and conference rooms, five of which are listed as historic monuments, provide the ultimate venue for meetings or conferences in Amsterdam. All rooms have natural daylight and are equipped with the latest technical facilities. BRIDGES RESTAURANT.The modern and trendy fish restaurant serves dishes with an emphasis on sea food and fish, mostly Dutch organic produce with a French twist. Bridges bar and lounge are the heart of restaurant, offering exclusive wines and vintage Champagnes. ... more   less 
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Also Known As:
Sofitel The Grand Amsterdam Hotel Amsterdam
Accor The Grand Amsterdam
Sofitel Amsterdam
Amsterdam Sofitel

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